Mouse House Cheese Company Reviews 311

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers had a great experience with this company. Customers are really happy with the products, especially the cheese, which is often described as delicious, creamy, and available in a great selection of flavors. People appreciate the quality of the products and the variety offered, often finding them perfect for gifts or special occasions. However, some customers also noted issues with order processing and delivery, including a lack of communication regarding dispatch and tracking. A few other people also felt that customer service was poor, citing unhelpful responses to problems, delayed resolutions, or difficulties in getting refunds for undelivered or faulty items.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the wonderful quality and... See more

Order

Clients share ambiguous opinions on order experiences. While some customers praise the ease of ordering,... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise prompt delivery,... See more

Quality

Users describe positive interactions with quality. Many customers praise the wonderful quality of products,... See more

Customer service

Consumers have ambiguous experiences with customer service. Many customers praise the excellent and amazing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Mouse House cheeses. Always look great on a buffet table at functions etc. Had a minor hiccup with a recent order in that a brand new flavour had not made it off the production line in time... See more

Company replied

Rated 4 out of 5 stars

The product is great and we appreciate that. But ordering through the website is confusing and it is not always clear that an order has been registered and the correct address noted. Seems to get the... See more

Rated 4 out of 5 stars

Took a week before order was despatched, no communication to tell me when picked or likely delivery date. Good long dates on cheese received. Have had the cheese before so expect they’ll be good. Howe... See more

Rated 4 out of 5 stars

Good choice of products although some hamper items might not have been available. The only issue is the inadequacy of timely order tracking, although the delivery was actually on time

Company replied


Company details

  1. Cheese Shop

Written by the company

We are The Mouse House Cheese Company, a family run business by mother and daughter team Erika and Mollie in Lincoln. We produce a range of Cheddars and Artisan cheeses on our families farm in Lincolnshire. The Mouse House Cheese Company was formed in October 2018 to showcase our wonderful selection of traditional and contemporary cheeses. The farm produces a range of cheddars and blue cheeses all of which we sell in our shop as well as range of products to a compliment the cheese in order for you to enjoy our cheese in the best way.


Contact info

3.9

Great

TrustScore 4 out of 5

311 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Amazing cheese

Amazing cheese, I absolutely love these cheeses and find myself dreaming about them when I’ve eaten it all. I have placed 3 orders now and they’ve been perfect every time! The Guru cheese is my absolute favourite and I ordered 3 as part of my order. Once order is dispatched it is delivered within 24hrs via Royal Mail. They often also send out offers too 🖤

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and product

Great service and product - excellent communication from Marie who reassured me for gift deliveries throughout and recipients really delighted - thanks Mouse House!

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Even the postman says cheese

Even the postman says cheese when he takes a photo haha brilliant company to deal with the cheese is something else much better then the supermarket stuff this is proper cheese dont take my word for it try some you wont be disapointed

April 6, 2025
Unprompted review
Rated 5 out of 5 stars

THE BEST TASTING CHEESE I first started buying Mouse House…

I first started buying Mouse House cheese when they were on QVC, and I purchased their cheese repeatedly because it was that lovely. Now I buy direct from them because I get it delivered a lot quicker and I can choose the selection that I want, but it makes no difference because all of the cheese from this company tastes gorgeous ❤️

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Clearer ordering process please.

I ordered four cheeses to get four cheeses free for Easter. It wasn't until I processed the order that I found out that I should have put a code in to get this offer. So then I ordered another four just so I could gey the free offer. I was gutted that I missed out on four extra delicious cheeses. My daughter said she would have fond the same but too late now.
Please can you make the ordering system clearer because I was looking for a numbered code and not letters.
We are throughly enjoying the orange and whisky and the caramelised red onion cheeses. I am giving some to my grown-up children for Easter instead of Easter eggs. Thank you for these feel good cheeses to have with crackers and chutney.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Love The Mouse House

I placed my first order just before Christmas and now even the postman comments when I get a delivery that isnt cheese. Just tried the Brewers choice for the first time, fabulous. I love the vintage Cheddar but my absolute favourite is the Garlic and chive, it tastes like a hard cheese Boursin. Although I have just taken delivery of a red Leicester so I may have to amend. I wont be getting cheese from the supermarket ever again.

March 23, 2025
Unprompted review
Rated 1 out of 5 stars

Odd taste and smell

Bought two of their vintage cheddar truckles. Opened the first one and was hugely disappointed with the taste and smell. It had an odd sour taste which quite overpowered the flavour of the cheese. Not something I would serve on a cheeseboard so I thought I’d try a cheese sauce and that was worse. I’ve never had a cheese sauce turn to foam in the pan and if that wasn’t enough the sauce tasted like watered down milk. I’m afraid the second truckle went in the bin and both were well within date. Will definitely not buy again.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

At last, corrective action!

Today, I again brought the pricing issue to the company and at last, something was done to correct it, thanks for the fast, sensible action of Marie, but why did it take several previous purchases and complaints to get it fixed? As a result, I'm revising my review.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent taste and price

I have had this cheese for over
A year now my favourite is the cheddar and Red Leicester
But me, family and friends have liked all flavours
Make great presents for cheese lovers and for cheese boards
For a crowd
Arrives within a few days fresh and well packaged also well labelled with instructions for courier
Excellent taste and price highly recommend
Will continue to order throughout
The year

February 14, 2025
Unprompted review
Rated 2 out of 5 stars

Lovely cheese but watch the dates!

Lovely cheese but watch the dates! My rainbow box arrived, 7 truckles to eat within 4 days!!! I won't re order now after reading other reviews of others having the same issue. Clearly not a one off! Shame...

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

Rainbow seven cheese gift box

Arrived in less than 24hrs,well presented and beautifully packed ,in a really cute gift box.My 24yr old son absolutely loves cheese, so i purchased this for his birthday.
Only issue i had was that i entered his address when asked if the delivery address was different,but it was delivered to me.
Maybe i did something wrong.Not too much of a problem.
Very happy with my purchase and will definately order again 🙂

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

I like cheese.

I like cheese. Mouse House sell cheese. I bought some cheese. It was great. I bought Christmas cheese for Me, my Wife, my Mum, my Sister and my Kids managed to get a nibble. I bought more cheese. I loved it. Tom Root. Bewdley.

February 4, 2025
Unprompted review
Rated 2 out of 5 stars

No delivery notifications or notes to say where it was

Ordered the rainbow cheese boxes. Waited patiently for my delivery.
As far as I was aware it hadn't come. A week later my husband came in from his shed with a box. It was my cheese. No delivery notifications or notes to say where it was, and the shed is round the back and we hardly use it at all.
Good job it was a very cold spell at the time, or it would all of been wasted. Didn't ring to complain, because I'd complained before about an order and they were quite rude. I won't be buying from them again.

January 25, 2025
Unprompted review

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