Mobile Outfitters UK Reviews 

255
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Purchased full body protection just over a week ago 50 pounds approx looked great. However my phone fell from my pocket whilst leaving my van now the entire top of the rear of the phone is broken so m... See more

Company replied

Rated 1 out of 5 stars

Hopeless. Paid £60 13/11/18. Today I returned to the kiosk Mobile Outfitters, St David’s Centre, Cardiff with the lifetime guarantee and photographs to show the Clear Coating peeling off. As we... See more

Company replied

Rated 1 out of 5 stars

Got my iPhone X done at the shop in lakeside Thurrock and it cost £50 3 days later it all fell off and shredded, went back after Xmas to be told that I needed to give them the plastic which came off f... See more

Company replied

Rated 1 out of 5 stars

Contacted on several occasions and never once replied to my emails. Checked spam boxes just incase they say anything about that. The reputation says it all, AVOID at all costs. They applied a scree... See more

Company replied

Company details

  1. Cell Phone Accessory Store

Written by the company

We supply an extensive range of scratch protection products that cover everything from mobile phones to laptops, tablets, cameras and smart watches.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

255 reviews

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No recent history of asking for reviews

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1.4

All reviews

(255)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

COMPLETE SCAM

Got my iPhone X done at the shop in lakeside Thurrock and it cost £50 3 days later it all fell off and shredded, went back after Xmas to be told that I needed to give them the plastic which came off for them to send it away to get it analysed before they could do anything,never mentioned that when buying it tho!!!! “Bulletproof” they said, staff are ignorant and don’t care, I would avoid this place at all costs as a cheap £1 cover will last you much longer!!! ABSOLUTE SCAM!!!

January 10, 2019
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hi Shaun, we would like to apologise for the experience that you have had.
All our products come with a lifetime warranty, which is explained and given in the T&C that come with your receipt.
Our warranty works the following way.
After installation and purchasing we offer a 14 day period where we will resolve any issues with your Clear-Coat, Advanced, Aurora, Matte, Real Feel or Fusion product free of charge.
After the 14 day period, you are liable to pay an installation charge on any warranty and replacement issues.
To a lifetime replacement, you must have the original Clear-Coat product and your proof of purchase.
The lifetime warranty replacement is only valid for the device model you originally purchased, so its a like for like replacement.
If you purchase a new model or upgrade your device you have to purchase a new clear-coat product.

Rated 1 out of 5 stars

Save your money! Extremely poor customer service!

If this product did what they say it would then it would be great but it doesn’t. I spend £120 on 2 of the covers for mine and my partners new iPhone, in less than 2 weeks the front peeled off when I put it in my pocket. By the time I got the chance to take the 30 minute drive to the kiosk at Meadowhall it had gone last the 2 week garentee period and I had to pay 12 for a replacement. Shortly after that the back peeled off! Now the sides are going too! I’ve contacted the company 5 times and not got any reply! I wasn’t even complaining I was simply asking for advice as it’s going to become a little expencive having the replace them every 2 weeks! The only way I can see this case working is if I was to put a case on the phone which would prevent the cover from peeling off. Which defeats the object of putting a £60 cover on it! If you want my advice... Stay Away!

January 8, 2019
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hi Thomas,

We are sorry that nobody got back to you regarding your query. If possible could you re-send your email to support@moutfitters.co.uk and somebody will get back to you.

Rated 1 out of 5 stars

Worst product dont buy it its a scam

January 4, 2019
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hi Fazal,

We are sorry that you feel this way. In order for us to help you, could you please email your query to support@moutfitters.co.uk and somebody will get back to you.

Rated 1 out of 5 stars

Hopeless!

Hopeless. Paid £60 13/11/18. Today I returned to the kiosk Mobile Outfitters, St David’s Centre, Cardiff with the lifetime guarantee and photographs to show the Clear Coating peeling off. As we didn’t have the broken peeled off bits they said they couldn’t help .
It’s not even a 2 month guarantee !
A cheap cover from the market served us much better previously .
‘Military grade strength’ Lifetime warranty’
Not in our experience . 3/1/19

January 3, 2019
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hi Lucy,

To replace an old product under warranty we always need the old product back, this gets placed on a warranty sheet with the corresponding warranty code our RapidCut machine provides us with and sent to our manufactures in the US.

Without the old product, the warranty claim will be rejected as our providers in the US need to verify that the warranty claim we are requesting is genuine and that the product is no longer in circulation and will not be used later on for a warranty claim.

Rated 1 out of 5 stars

This is a huge waste of money

This is a huge waste of money. The clear coat keeps peeling off or gets dirt trapped under it and when you take it in they replace it but the same things happens about 2 weeks later. may as well get a normal case from Amazon

December 26, 2018
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hello Tina,

All our products come with a lifetime warranty, which is explained and given in the T&C that come with your receipt.
Our warranty works the following way.
After installation and purchasing we offer a 14 day period where we will resolve any issues with your Clear-Coat, Advanced, Aurora, Matte, Real Feel or Fusion product free of charge.
After the 14 day period, you are liable to pay an installation charge on any warranty and replacement issues.
To a lifetime replacement, you must have the original Clear-Coat product and your proof of purchase.
The lifetime warranty replacement is only valid for the device model you originally purchased, so its a like for like replacement.
If you purchase a new model or upgrade your device you have to purchase a new clear-coat product.

Rated 5 out of 5 stars

Have recommended to friends and family.

Overall an amazing product with allot of benifits, I have been a user of this product for two years now and I've had 4 or 5 phones done and every time its never failed to Impress.

I had first taken in my I phone 4 that was scratched to bits and the Matte cover took out every single scratch on my phone and It looks brand new and I covered my cracked back of the phone with a skin so it didn't show.

There was once or twice there may of been little things that sometimes bugged me but the staff are always happy to sort it out as long as its in the warentys period.

But I find it genrealy does what it says on the box and it's backed by fantastic service.

Only down side is the initial price but if its something that you need then it's a must buy.

December 20, 2018
Unprompted review
Rated 5 out of 5 stars

Mobile Outfitters Aberdeen

My phone was clear coated by the wonderful Josh who was super professional and applied a unique matte finish that has my friends all wowed! I also nearly scratched a large part of my phone but thanks to the clear coat my phone is safe!

Thanks again!

December 20, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent costumer service

Excellent costumer service. Josh was exceptionally well trained and Gabriel was very friendly. My phone looks better than ever and I always get asked where I got my phone protection from.

December 20, 2018
Unprompted review
Rated 1 out of 5 stars

A nightmare company gave me the…runaround

A nightmare company gave me the runaround. Ignored my complaint about a product being unfit for purpose.

December 15, 2018
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hi Fiona, We are sorry that nobody got back to you regarding your query. If you could re-send the email to support@moufitters.co.uk and somebody will get back to you.

Rated 5 out of 5 stars

100% would recommend

Got the matte front with carbon fibre feel back and sides, and I have to say that I'm extremely pleased with how it's lasted and makes my phone feel more premium. The staff at the Samsung Experimence Store in oxford street were fantastic, had a great bit of banter while waiting for them to find putting the protectors on. No makes left on your phone with the matte finish is just perfect. Thanks to Dave and Ram for their services.

December 11, 2018
Unprompted review
Rated 1 out of 5 stars

Try getting a replacement after 2 weeks…

Try getting a replacement after 2 weeks they charge you £12. NOT A LIFETIME GUARANTEE as they promote. ABSOLUTE CON!!!!!!!!!!!!!!

December 6, 2018
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

All our products come with a lifetime warranty, which is explained and given in the T&C that come with your receipt.
Our warranty works the following way.
After installation and purchasing we offer a 14 day period where we will resolve any issues with your Clear-Coat, Advanced, Aurora, Matte, Real Feel or Fusion product free of charge.
After the 14 day period, you are liable to pay an installation charge on any warranty and replacement issues.
To a lifetime replacement, you must have the original Clear-Coat product and your proof of purchase.
The lifetime warranty replacement is only valid for the device model you originally purchased, so its a like for like replacement.
If you purchase a new model or upgrade your device you have to purchase a new clear-coat product.

Rated 5 out of 5 stars

My phone looks amazing now

My phone looks amazing now. I was given a lot of options and i decided to go with the clear coat material and i couldn't be happier. The end result was great, but what really set mobile outfitters apart was the service! Great bunch of people.

November 26, 2018
Unprompted review
Rated 5 out of 5 stars

The service I received at Mobile…

The service I received at Mobile Outfitters in the Samsung Experience store on Oxford street was amazing. I brought cheap screen protectors before from online but they never last long,I was recommend to use mobile outfitters screen protection as mobile outfitters have a lifetime warranty and it long lasting,I was blow away by the quality of the screen protector I chose which was matte feel love it. I was able to customise the back of my phone with a leather feel skin of black and brown. The phone looks great. Definitely recommend these guys.

November 24, 2018
Unprompted review
Rated 5 out of 5 stars

Great Products and Amazing Service

I would Highly recommend Mobile Outfitters, to friends, family and everyone. Having put the clear screen protector and army skin on my S9+ I can say from experience that the product and service are great.
The screen protector does not affect the sensitivity of the phone unlike sone other products on the market, and the service at the Samsung Experience Store on Oxford Street was amazing.
Over all great value for money and service with a smile.

November 23, 2018
Unprompted review
Rated 5 out of 5 stars

My experience with mobile outfitters…

My experience with mobile outfitters was amazing. I was mind blown to find out how protective their solutions are and got my Samsung S9 plus covers front back and sides and it's empowered my to not use my old bulky case which was the main reason I dedided to use Clear Coat from Mobile outfitters. My phone looks impressive in the Matt version and I'm always getting comments about the camo design skin on the back ! Very happy customer thank you mobile outfitters for your service, with lifetime warranty I'm sure I'll be back for my other devices.
Had my phone done at Samsung Experience Store Oxford Street London.

November 22, 2018
Unprompted review
Rated 5 out of 5 stars

Best Of The Best

Great customer service. The guys who done my front and back phone protectors were great during the whole journey. They asked all my questions and would defo recommend them. Five stars n more

November 19, 2018
Unprompted review

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