Move Sales&Lettings Reviews 

I used Move as my agents to rent out my property, after an initial strong start finding me good tenants the service continuously failed to provide an acceptable standard including not completing repairs authorised, confirming contractual arrangements were in place (in writing) which were not, failing my boiler and quoting me an astronomical cost for replacement 2nd opinion confirmed slight issue with a crack in a plastic part with no safety issues, emails not answered. Generally avoid this agency if you value your sanity and money and want to ensure your property is looked after.

Had a great viewing with Daisey today - answered any questions we had and left feeling very positive about the property!

I viewed a property with Move - it was scheduled in verry quickly and everyone I corresponded with via phone was very professional.

My viewing with Daisey was great. The property was in great condition and Daisey was very knowledgeable about the property and area, as well as being able to answer each of my questions.

If you’re a landlord or a tenant avoid using the Cheltenham branch at all costs.

We were tenants, they charged us an extortionate amount of for the deposit (albeit the landlord had a part to play in this). They didn’t follow the correct protocol. I went back with evidence on why alot of it wasn’t us, they never presented this to the landlord until after the DPS investigation had started. They didn’t advise the landlord properly on a lot of the claims (we are landlords ourselves and understand this process well). I provided evidence that showed the last tenant did a lot of the areas they were claiming (meaning the inventory wasn’t properly done on the last tenant and if you’re a landlord that’s out of the country this makes it extremely difficult for you to win cases)

We have just had the result where they claimed £3800 odd and the landlord has won £500 (some of which we had agreed to prior). A process that should’ve and could’ve been dealt with so much better and privately had the agents at move been better at advising their client and following the correct protocol.

You want a company that harass you, don't properly protect your deposit, fail to have an eicr for years and don't fix anything, well look no further. Just avoid at all costs as I am now seeking legal advise because of my situation with them.

Was initially not sure whether to give this review however, reading the review of another person's experince from MOVE highlighted a need to save someone else out there... The experince from Move has led to both financial and psychological distress. The tenant they put in the property did not pay for 6 months which it took the individual effort of the landlord to finally evict them. Surprising after the eviction it took another letting agent to support in recovering part of the money owed by the tenant which was impossible for MOVE to achieve. MOVE is now threatening to collect the 6 months management fee for the service that was not provided as they did not engage with the tenant throughout the 6 months. 2 months out of the 6 months management fee has been paid to MOVE however they are now threatening to go to collection agency for the remaining 4 months whilst a payment plan has been proposed. It is so shocking that MOVE could actually threaten people on a service that was not provided (Property Management) despite a payment plan that has even been proposed for the remaining 4 months.
Please do not ignore these reviews.... and don't be another victim.....

MOVE HAS ALLOWED 4 PEOPLE TO LIVE IN ONE OF THEIR RENTED AND MANAGED HOUSES FOR 5 MONTHS AND COUNTING, WHERE THESE 4 HAVE TO PLACE A BUCKET IN THE MIDDLE OF THE LOUNGE EVERY TIME THEY WANT TO TAKE A SHOWER DUE TO THE LEAKING EN-SUITE SHOWER ABOVE.

I am writing this review for my son, his partner and the other couple who are living in a property they rented through Move back in May 2023. There is much since then that my son and his housemates have reported BROKEN, MISSING AND LEAKING (SHOWER, FRIDGE, OVEN, VINYL FLOORING) which I will continue to review in more posts however, the most shocking item Move have not resolved is the leaking en-suite shower that leaks through to the downstairs lounge ceiling. Move were notified by email on the 11th OF JUNE that a damp patch had appeared on the lounge ceiling. It was discovered that water was leaking from the en-suite shower, causing the damp patch on the ceiling downstairs. A square hole was eventually cut in the lounge ceiling to remove the mould that had begun to grow due to the lack of attendance by Move to sort the shower. IT IS NOW DECEMBER AND THE SHOWER STILL HAS NOT BEEN FIXED AND THE GAPING HOLE IN THE LOUNGE CEILING IS A CONSTANT REMINDER THAT MOVE HAVE DONE NOTHING TO SORT THIS DESPITE MULTIPLE EMPTY PROMISES from Paige and Connie in email correspondence with my son and his housemates - all of which is documented. When my son or his partner want to take a shower, they first have to place a bucket on the lounge floor to catch the water leaking from the shower through the lounge ceiling. MOVE HAS BEEN FORCING MY SON AND HIS PARTNER TO LIVE THIS WAY FOR OVER 5 MONTHS NOW. Despite numerous emails being sent and phone calls being made over these 5 months requesting the shower to be sorted and the ceiling fixed, MOVE HAS DONE NOTHING BUT DELAY AND STALL OR SIMPLY NOT RESPOND AT ALL.

This was the reply from the owner of Move:
Response from the owner
Good morning Brigette, we are sorry to read the contents of your review, however, we cannot find the property this related to? The team are very proactive when it comes to dealing with maintenance and its something we take very seriously and do all we can to deal with issues proactively. we have a great team of contractors who are on call 24/7 for us. Please can you urgently email our head of property management Rita (email removed at request of Trustpilot) with the property address in questions, or, please do ask your son to call the office without delay on 01242 257333.

Mr. Owner: Funny how my son and his housemates were contacted this morning after the posting of my review - the first proactive step your team have taken since my son and his housemates moved into the property in May. From my son's experience on every matter he and his housemates have reported to Paige and Connie at Move over a 5 month period, the Move team have NOT been proactive and none of the reported broken, leaking or missing items have been taken seriously yet alone addressed in a timely manner. Your response Mr. Owner could not be further from the truth where my son's diabolical living conditions are concerned due to the total lack of concern, care or attention from your so-called proactive team. Paige and Connie have done nothing but ignore, delay and stall every request for help and this is all well documented through emails. You might want to think again when you publicly declare that "we take very seriously and do all we can to deal with issues proactively" as this has absolutely NOT been the case where my son and his housemates are concerned.