Movemybooks Reviews 

3,014
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease of use and seamless process, making data migration quick and straightforward. Many people highlight the excellent user experience, noting that complex tasks were completed efficiently within hours. Reviewers appreciate the clear instructions and timely communication provided, ensuring a smooth transition with minimal tidying up. However, some customers also noted concerns regarding customer service accessibility. A few people mentioned that support is primarily email-based, requiring a 24-hour waiting period for responses, and that telephone support is not available. This led to some dissatisfaction for those needing immediate assistance.

What people talk about most

User experience

Consumers find the user experience to be overwhelmingly positive, highlighting its ease of use and... See more

Service

Users describe positive interactions with service, highlighting its speed, ease of use, and accuracy. Many... See more

Instructions

Clients share positive opinions on instructions, with many reviewers finding them clear, easy to follow, and... See more

Response time

People report positive experiences with response times, often noting a quick turnaround and efficient... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some describing it as a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I migrated a 4m turnover business using Movemybooks, and the process was seamless. A task what would have taken myself, weeks if not months, was all completed to a good standard within hours. Xero wer... See more

Rated 5 out of 5 stars

Fantastic app, worked like a dream transferring my old Quickbooks Desktop 2013 data to Quickbooks Online Plus. Kepd me informed throughout. Very little tidying up needed once the process had been done... See more

Rated 5 out of 5 stars

I have used Movemybooks from Sage to Xero data conversion and can't recommend the software highly enough. Very easy to follow instructions and fast service. I was able to start working in Xero within... See more

Rated 5 out of 5 stars

The customer support was excellent. Really helpful and quick to respond. The whole process was very well support with informative emails at each stage and finishing with a 'What to do next' email.... See more


Company details

  1. Cloud Computing Service

Written by the company

If your business is moving its accounting to either Xero, QuickBooks Online or Sage Accounting you can bring your data with you using our data conversion service. Our clever online software will do all of the work for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(3,014)

124 reviews in the last 12 months

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Rated 4 out of 5 stars

The process itself is simple and…

The process itself is simple and relatively quick. There are a few post-conversion tasks that you may have to go through depending upon what you have in your accounts. It would be nice if these were better signposted earlier in the process, but going through them carefully post-processing worked fine.
Watch out for non-base currency accounts as you will need to convert these to real currently accounts in Xero after the conversion.

February 26, 2025
Rated 5 out of 5 stars

Superb

Superb! Easy to switch from Sage and it was all done so clearly and neatly. I highly recommend

January 27, 2025
Rated 1 out of 5 stars

I paid £90 to transfer to Xero

I paid £90 to transfer to Xero, but it failed and they will not give me a refund SO BEWARE. Xero who are their partners are NOT interested either...

January 30, 2025
Movemybooks logo

Reply from Movemybooks

Hi Carl

We received your email suggesting we'd crashed Xero, demanding your money back and indicating your intent to report our service to regulatory authorities.

Our interest was a little piqued as to how you thought we'd managed to crash Xero by performing a conversion.

Irrespective, this seemed a severe reaction to a conversion that reported as successful and that we'd had no previous communications with you about.

I replied indicating that we'd be happy to issue a full refund if we could establish there was a legitimate problem we couldn't resolve.

I also reviewed our records of your conversion and noticed some minor errors that could indicate something unexpected had occurred. I offered to help and investigate things further if you could provide us with some more details regarding the problem and asked you to follow our fixing process so we could look into things.

I didn't receive any reply so followed up yesterday to reiterate we'd be happy to help if you could provide more information.

No reply was received and without any elaboration, evidence, or cooperation from you there's little we can do.

If you'd like to reconsider your position and review, please reply to my support email and we'll see if we can help.

Regards
Nathan

Rated 5 out of 5 stars

Movemybooks above and beyond expectations

Movemybooks were extremley helpful to fix our glitch, the system itself is extermely straightforward to use, however due to the vast amount of data we hit a issue, the team went above an beyond to assist with our successful migration, they are very prompt in replying although they are only open normal office hours.

January 29, 2025
Rated 3 out of 5 stars

Didn't advise how long the data took to…

Didn't advise how long the data took to migrate and that there was a maximum limit of data a day, so instead of taking 8 hours, it took 4 days!

Data was ok though.

January 7, 2025
Movemybooks logo

Reply from Movemybooks

Hi Liz

Thanks for taking the time to leave your feedback. It's very difficult for us to say how long an individual conversion will take as there's so many unknown factors to consider.

Whilst the number of transactions is one such factor, the number of lines per transaction and the nature of the transaction itself are also factors that afftect things.

When customers ask how long their conversion will take we often mention the average time. We try to be clear this isn't any indication for their particular conversion but just the average of all conversions.

You are correct that with some destinations there are limits to the amount of data we can send each day. These restrictions are imposed on us by the destination software and aren't things we can change. We try to be as efficient as possible when sending data over to cram as much as we can into each daily allowance.

I'm sorry we couldn't process things quicker but I hope this helps explain why.

Regards
Nathan

Rated 5 out of 5 stars

The move from QBO to Xero was seamless

The move from QBO to Xero was seamless. The instructions were straightforward and I appreciated the guidance on verifying the the data converted to the new accounting software. Will use Movemybooks for other conversions in the future.

January 9, 2025
Rated 5 out of 5 stars

Transferred from Sage50 to Xero

Excellent service. Used it to transfer 5 years of company accounts from Sage50 to Xero. Everything worked as advertised. Takes a while but it is a lot of data! Note that the chart of accounts iOS a bit different and purchase orders don’t transfer. And if you have attached scanned copies of bills and invoiced to the Sage transactions, these don’t come across.

December 31, 2024
Movemybooks logo

Reply from Movemybooks

---UPDATE---
It was clarified with the John that he was referring to purchase orders and not purchase invoices. Purchase orders are not converted but purchase invoices are.
------------------------

Hi John
Thanks for the kind review. We noticed you mentioned that purchase invoices weren't converted. There are certain scenarios where we may need to convert the purchase invoices to different transaction types but they aren't common. We would have expected the purchase invoices to be converted from Sage50.

We were hoping you might be able to email support@movemybooks.com with screenshot examples of any transactions we have converted as replacement of the purchase invoices so we can see if there's anything we can do to improve things for you.

Regards
Nathan

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