Movemybooks Reviews 

3,013
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease of use and seamless process, making data migration quick and straightforward. Many people highlight the excellent user experience, noting that complex tasks were completed efficiently within hours. Reviewers appreciate the clear instructions and timely communication provided, ensuring a smooth transition with minimal tidying up. However, some customers also noted concerns regarding customer service accessibility. A few people mentioned that support is primarily email-based, requiring a 24-hour waiting period for responses, and that telephone support is not available. This led to some dissatisfaction for those needing immediate assistance.

What people talk about most

User experience

Consumers find the user experience to be overwhelmingly positive, highlighting its ease of use and... See more

Service

Users describe positive interactions with service, highlighting its speed, ease of use, and accuracy. Many... See more

Instructions

Clients share positive opinions on instructions, with many reviewers finding them clear, easy to follow, and... See more

Response time

People report positive experiences with response times, often noting a quick turnaround and efficient... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some describing it as a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I migrated a 4m turnover business using Movemybooks, and the process was seamless. A task what would have taken myself, weeks if not months, was all completed to a good standard within hours. Xero wer... See more

Rated 5 out of 5 stars

Fantastic app, worked like a dream transferring my old Quickbooks Desktop 2013 data to Quickbooks Online Plus. Kepd me informed throughout. Very little tidying up needed once the process had been done... See more

Rated 5 out of 5 stars

I have used Movemybooks from Sage to Xero data conversion and can't recommend the software highly enough. Very easy to follow instructions and fast service. I was able to start working in Xero within... See more

Rated 5 out of 5 stars

The customer support was excellent. Really helpful and quick to respond. The whole process was very well support with informative emails at each stage and finishing with a 'What to do next' email.... See more


Company details

  1. Cloud Computing Service

Written by the company

If your business is moving its accounting to either Xero, QuickBooks Online or Sage Accounting you can bring your data with you using our data conversion service. Our clever online software will do all of the work for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(3,013)

123 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to use

It was very easy to use, explained everything and described the limitations and how to fix them.

March 25, 2025
Rated 5 out of 5 stars

Simple

Simple, quick & easy to use! Moved over our chart of accounts with great accuracy. Very happy!

April 1, 2025
Rated 5 out of 5 stars

We had used move my books previously…

We had used movemybooks previously and were impressed with their service and how quickly our account was set up, this time was no different! we had 3 accounts to move and they were all completed within hours - I can't recommend them enough!

March 31, 2025
Rated 5 out of 5 stars

Super easy apart from the bank reports

Super easy apart from the bank reports, which I will now need to trawl through the last 2yrs to reconcile again. Apart from that everything else was good.

March 27, 2025
Movemybooks logo

Reply from Movemybooks

Hi Pauline

Thanks for leaving a 5* review. We do understand there's a bit of work to complete after the conversion finishes.

Our Reconciling Bank transactions post-conversion task (https://movemybooks.com/knowledge-base/xero-reconciling/) includes steps to manually reconcile 200 transactions at a time. Even with 2 years of historic transactions it hopefully won't take too long to complete when reconciling 200 at a time.

I hope this helps.

Regards
Nathan

Rated 5 out of 5 stars

Quick, easy and problem free

I was nervous about moving to a different accounting package, but using Movemybooks, made the transition quick and easy. It all went really well. Highly recommended!

March 5, 2025
Rated 1 out of 5 stars

Impossible to talk to a human

Impossible to talk to a human, VAT problem invented where no problem existed. We were told quickbooks would pay and were charged anyway.

March 3, 2025
Movemybooks logo

Reply from Movemybooks

Hi Andy

Sorry we don't offer telephone support as standard. We understand many people prefer this, but our previous experience supporting customers via the phone has caused frustrations on both sides and delays resolving queries. We've found email and chat to be most efficient for resolving customer problems.

Based on a review of your previous communications with us, the VAT problem you refer to was that we detected VAT transactions in your non-VAT registered source system.

Unfortunately, some source systems permit VAT transactions even when VAT is not enabled in the software. Where we detect VAT transactions in the source system, we require the destination system to be VAT enabled in order to accurately recreate the VAT transactions of the source.

Regarding the price, QuickBooks pay for up to two years of data being converted. The exact free period depends on the year-end of the company and the date the customer chooses to convert to. The cost can always be determined by referring to the cost calculator on our pricing page (https://www.movemybooks.co.uk/pricing).

Your conversion covered a period a little over two years and one month. You were only charged for the aditional period above the two years subsidy covered by QuickBooks.

Apologies we've not met with your expectations on this occasion but hope this helps explain things.

Regards
Nathan

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