Move Residential Reviews 

Jenni Mitchell was a godsend. Selling a property is extremely stressful, and after one buyer fell through at the last minute, Jenni jumped in and made sure the second sale wasn’t held up. Xx

I can't praise Move highly enough. I used them twice in the past and came back to them for this transaction because, based on that past experience, I knew they would provide an excellent service... and they have! Nothing is too much trouble. Jack kept me updated throughout and was always available for advice. I can recommend Move without reservation.

Great experience as a buyer in this fast moving market. Professional comms throughout and once my offer was accepted, they're quick to progress. I've experienced quite a few agents as vendor and potential buyer over the past 6 months, Move Residential are one of the best.

Tony and the team have helped source me 2 mortgages at brilliant rates. They have always goes above and beyond. I would recommend them without reservation and will be using them again in the future without doubt.

Fabulous team at Move Residential. Staff are committed and understanding of your requirements. Communication is great, staff are very responsive.

I would like to thank Jack Squire from Move Residential Liverpool and all his team for the outstanding negotiations regarding selling my house. What a good job you made of it.
I’m a full time Carer for my father who has Alzheimer’s and it would not have been possible without the professional team at Move Residential Liverpool which put my mind at ease and dealt with all the viewings and selling of my property.
The whole team were fantastic and would like to thank Jack for finding middle grounds for both parties and hope the new buyers have a wonderful life in their new home and giving me a new life ahead.
Thank you.

I am very happy, with the way Mr liam Mummford, Has communicated with me, on all the aspects regarding my house viewings, and future sale. Many thank Liam.

Move residential have been exceptional estate agents for selling our home. They have been professional throughout the process and I highly recommend them. The process has been smooth and stress free. Jack in particular has been great and very patient in finding out new home. I highly recommend using Move Residential for buying or selling your home.

I have been dealing with Jack on the purchase of a property. In this market, it can be stressful but Jack made things very straightforward and the negotiation was concluded quickly with no nonsense. Thanks Jack, I wish there were more like you!

Unbelievable! Second time we have booked a viewing with move both times double booked!! Agent showing us around ill prepared. Couldn’t access property at first. Didn’t have alarm code. So alarm went off. Property £750,000 expected better service. Two of us looking round unbelievable. Decided not to proceed. Never again. Advice to sellers don’t use move!

Don't expect them to get back to you when you enquire about properties, it almost as if they don't get paid on commission for selling your house. Standard excuses - "we didn't receive your emails" "no longer works here" amazing how unmotivated they are to follow hot leads....use them, but just be aware - telephone and make notes

We cannot thank Move Residential, Heswall enough for the excellent care and attention they took on our recent move. We had lived in our property for 36 years when we put it on the market, a decision which we sadly had to make because of my husband’s disabilities. We had been on the market for over a month with another Estate Agent with absolutely no viewings. I had looked at a couple of properties that were on with Move Residential and they asked if they could come and look at our house to see if they could help. Within a week of being with Move we had several people through the door, all of whom seemed interested and by the second week we had an offer of the full amount. We had already looked at the Bungalow on with Move and was instantly taken with it, so to also have our offer accepted within the same week was amazing, I think we were in shock at how quickly things progressed with Move. The Sales Team were fantastic and then Jenni rang to introduce herself (what a lovely touch). Jenni was always at the end of the phone or email with her positive and empathic approach. The Solicitors did what they always do and took their time with everything, hampered on with the fact the Land Registry had lost the Probate documents for the Bungalow. As Christmas approached we were beginning to think the move would never happen, but low and behold on the very last Friday before Christmas it finally happened. We could not be happier we love our new abode and we thank everyone at Move Residential Heswall but especially Jenni - she just understood everything we were going through and did everything she could to make things as smooth as possible. Thank you once again Team Heswall xxx

Very poor communication and customer service! Constantly having to chase and I was past around several members of staff. Told on several occasions emails would be sent, or I would be called back with a response, which never happened. Regrettably this was a real waste of time, as some of the properties they listed looked to have some real potential.

I would like to extend my sincere gratitude to everyone at Move Financial - Heswall.
From the day we set eyes on our forever home they have gone above and beyond to make our experience simple and hassle free.
We decided to go in house with our mortgage advisor and Dave Goulding has been with us every step of the way. Myself and my partner appreciate all the help we have received in securing the property which was not without its hiccups (a down valuation from the lender), Dave was informative and kept us really positive when we became anxious about the down valuation and with the help of Charlotte Flavell we were back on track within hours!
We can't thank you both enough!!!
We're just in the final stages now and should hopefully receive our keys in no time :)
I would reccomend Dave, Charlotte and everyone at Move Residential Heswall to all my friends and family if they were ever buying or selling, we couldn't fault them.
We particularly appreciated the transparency, honesty and ease of the purchase with us being first time buyers, Dave made sure that we had a good understanding of many aspects and helped us make informed decisions.

Allerton Road has a number of Estate Agents to choose from, unfortunately I chose Move Residentual Liverpool.

Credit to the lady photorapher who was very good and took some nice pictures of my property hence the 1 star awarded.
Frustratingly we received an offer on our property and advanced to the sales progression department which went down hill from there, shockingly incompetent to say the least, no communication, would not reply to my calls said she had not received my mails (even though I received no bounce back notification) When I did eventually receive a call which was only after being told to do so by her manager she had no clue as to how the sale was progressing which was a surprise as she had only been managing it for 4 months, lots of apologies and told company director would give me a call to review where they went wrong ( still waiting!) lessons learnt.

End result eight months wasted dealing with Move Residentual.

In hindsight I should have tried one of the other Estate Agents and would advise anyone reading this to do the same.

I would like to clarify a couple of points noted below
- Once offer received I instructed the property to be taken off the market not sure why you state it was still fully marketed.
- No reason to meet the purchaser, requested documentation not forthcoming nothing to discuss.
- Sophie eventually called 7th Jan telling me she had not received my mail sent 24th Dec, correct I did receive a call from Shophie Sat morning via personal phone, however I received a call from Sophie on Thursday 7th apologising for the lack of communication, she did say she would call me on the Friday which never happened, hence the call Sat Morning.
- Thanks for the synopsis of Liverpool City Council issues I will remember that if I ever have to deal with them I am sure you know this property falls under Halton Council.

I will leave it there.

I would like to thank all the staff at Move Heswall for the excellent service they provided from start to finish during the sale of my mothers property. They provided regular updates regarding viewings and offers, and when a sale was agreed the sales progression team continued to provide updates and maintained communication between all parties in the chain. This is the second time we have used Move for a house sale and would highly recommend them to others.

Terrible terrible service for letting, They will not pay my deposit back. They are making all sorts of claims. I did not even think that was possible given the property was left if perfect condition. What is wrong with these people. DO you Job, you are being paid for it!

I have recently sold my lovely home through Move Residential. Such an attentive and professional team. I am extremely grateful for them finding me the most wonderful buyers for my home and i wish all parties well for the future. I have no hesitation in recommending this company. Thanks all! C. Lamb

I just completed my first home purchase with Move Residential today and feel compelled to give them a glowing review. I had a terrible experience previously trying to purchase a house so I was very nervous 2nd time around but this time everything went smoothly, nothing was too much trouble, no question a stupid question and they instantly put my mind at ease. The whole team were fantastic from start to finish and they were genuinely happy to see me on the property ladder it was not just about a sale for them they really care about their clients which is so refreshing! I used their in house mortgage adviser too and he was also really great! Thanks so much for helping me get my first home it means the world to me!

Fantastic experience with Move Residential during both the search and the purchase of my property. A big thank you to Reece and Gethin for always being available to talk to, being proactive with calls and arranging viewings. Another big thank you to Jenni for her down to earth and relatable manner during the purchase. 5* to the Move Res Heswal Team!