Absolute Sales & Lettings Reviews 

43
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and dedicated team members for being remarkably helpful, friendly, and keeping everyone fully informed at every single stage of the entire purchasing journey. People also appreciate the consistently quick response times, professional guidance, and remarkably smooth transactions when handling various property purchases and rental agreements. However, some people mentioned encountering rude communication, unhelpful staff interactions, or referencing the available property redress scheme when dealing with troublesome disputes. Certain consumers additionally pointed out challenging personal experiences involving delayed problem resolutions, unreturned emails, and frustrating handling of complaints by management.

What people talk about most

Service

Consumers find service to be positive, highlighting that nothing is ever too much trouble and praising the... See more

Response time

Customers had positive experiences with response time, frequently highlighting prompt and proactive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found dealing with Absolute Sales & Lettings a real pleasure. All the staff were amazing and went above & beyond to help us at every stage of our purchase. They kept us informed of progress and hel... See more

Company replied

Rated 5 out of 5 stars

Liv was absolutely fantastic throughout our move. She was warm, supportive, and really took the time to understand what we needed as a family. Her communication was great, and she made what could have... See more

Company replied

Rated 5 out of 5 stars

I have recently rented a property through Absolute in Paignton. I had an agent called Kate, who was really good. She helped with every single question and query I had, without hesitation. Nothing was... See more

Company replied

Rated 5 out of 5 stars

Just purchased a property through Absolute. Gary and Anita have been absolutely fantastic throughout this process offering advice, guidance and support throughout and I would highly recommend them. No... See more

Company replied


Company details

  1. Real Estate Agents
  2. also in
  3. Commercial Real Estate Agency
  4. Property Management Company
  5. Real Estate Agency
  6. Real Estate Appraiser
  7. Real Estate Rental Agency

Written by the company

At Absolute Sales & Lettings we do modern estate agency a bit differently. We’re local and independent to our core, and always focus on delivering a totally bespoke approach to selling and letting properties, combining our local expertise and a powerful network with unique property marketing campaigns. Founding Director Simon Fisher first opened our doors in 2010, and are now proud to not only have 3 well-established offices across Torbay, but to also have been presented with multiple coveted awards, including ‘GOLD South West Regional Estate Agency' at the prestigious Negotiator Awards. We’re also incredibly proud and active supporters of local charities, namely Rowcroft Hospice. When choosing Absolute, you’ll meet a devoted, experienced and well-connected team of property professionals who will work alongside you to make your home or investment property stand out from the crowd, ultimately achieving you the best price in the right timescale. Our innovative ethos has always put us at the forefront of contemporary estate agency, from the use of the latest property technology, to the modern designs of our offices and in-house marketing. Above all else, our primary goal is to provide you with an outstanding level of attentiveness, care and expertise. Selling your home is one of the biggest financial decisions you will ever have to make and choosing who to trust with this is key to a successful sale. Our vendors love our professional photography, bespoke brochures, 3D virtual tours and extensive social media marketing that we are able to offer, and buyers find them invaluable when selecting which properties to view. Our Directors Darren Hole, Mia Bycroft and Chris Mitchell each head up one of our established offices in Torquay, Paignton and Brixham respectively. We’re also proud to have a highly-established lettings team, which is headed up by our Lettings Director Chelsey Earnshaw who won the coveted 'Best Property Manager Gold Award' at the Sunday Times Letting Agency of the Year Awards. Chelsey is ably-assisted by our experienced Lettings Manager Natalie Cook. A unique part of our lettings service is that you'll be assigned a designated property manager who will look after you and all aspects of the lettings process, including ensuring your compliance. If you are looking for an agent to manage your property as if it was their own, we'd love to talk to you. 'Our vision is to always be the number one choice of agent in Torbay, Teignbridge and South Devon: To continue to be the first name that comes to mind when a landlord or vendor considers letting or selling their property, offering a service so good that our customers recommend us above all others. We are the most reliable, honest, friendly and caring agent with our brand recognised by everyone who will consider us to be the 'Absolute' best.' All of our advice is free and without obligation, so either give us a call or come and see us at one of our offices for an informal chat and a cup of tea or coffee, so that we can help you with your moving or investment plans.


Contact info

4.2

Great

TrustScore 4 out of 5

43 reviews

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4.2

All reviews

(43)

31 reviews in the last 12 months

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Rated 1 out of 5 stars

From the perspective of a tenant

From the perspective of a tenant , I can honestly say I find absolute sales and lettings to be rude and really quite disrespectful. I had a few calls from them in my time and today was a final straw. I had a call from a lady telling me they needed to send a gas man around. Today was Tuesday. I said I couldn't accommodate this week but could next week to be told the certificate runs out this week and should a problem arise it would be my fault. I was then told that the gas man could come in on his own if we were not available. You can imagine what was said. Not to mention that they happily just gave out my number to the gas man without my priot knowledge or consent. I have since written an email direct to the landlord saying I want nothing more to do with the company and would like to pay them direct.

October 22, 2024
Unprompted review
Absolute Sales & Lettings logo

Reply from Absolute Sales & Lettings

From the perspective of a Letting Agent

We are not rude and disrespectful, in fact we are simply trying to do our job, which is to look after the property for the landlord and to keep the tenant safe. The vast majority of our tenants are very happy for us to send contractors round to keep the property up to date and safe, even if they are not going to be in. We do not need tenants permission to give out their contact details to contractors as they need to contact them to arrange access, this is covered under GDPR. It is not the tenants choice whether to deal with us or not, in fact we had been asked to take over this particular tenancy by the landlord after they were already in residence, because they did not wish to deal direct with them. The landlord is very happy with our service.

Rated 5 out of 5 stars

Landlord Review

As a Landlord for over 10 years and a client of Absolute Sales and Lettings (Paignton Branch)
I think I can form an honest opinion of their services as a letting agent. The staff that manage my property are extremely helpful and when problems arise they are dealt with quickly and efficiently.
The inspections are thorough and well documented, so you know exactly the condition of the property and any potential problems are pointed out. A big thank you to all the staff involved, from accounts to administration and of course the property managers who deal with so many Landlords and trying to keep them all happy is not a easy task. I now leave the rental sector for new ventures, but I have no hesitation in recommending Absolute to any Landlord that wants to rent out their property.

July 8, 2024
Unprompted review
Absolute Sales & Lettings logo

Reply from Absolute Sales & Lettings

Thanks for taking the time to post such a great review, it's been a pleasure looking after your property over the past decade!

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