Move with Us Reviews 2,428

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and supportive approach, highlighting their helpfulness and clear communication. Many people appreciate the excellent service, noting the team's efficiency and responsiveness in managing various processes, from property sales to legal checks. The quick response times to calls and emails are frequently mentioned, making stressful situations feel more manageable for consumers. However, some customers also noted issues with communication, experiencing unreturned calls and emails, and a perceived lack of proactivity. A few other people felt that the customer service team was not always helpful, and some instances of slow communication and a lack of updates were mentioned.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Consumers generally express high satisfaction with the service provided, often describing it as professional,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting clear communication,... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick email replies,... See more

Customer communications

Customers generally report positive experiences with contact. Many reviewers praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Having worked with move with us for a number of years now I can’t compliment them enough on their friendly, professional service. They go above and beyond to make the process run smooth... See more

Company replied

Rated 5 out of 5 stars

At a very stressful time, Move with Us, and in particular Charlie Pearce, provided a supportive and professional service. Charlie made sure that I was kept aware of all the steps (including potential... See more

Company replied

Rated 5 out of 5 stars

Move with us are helping with the sale of my mums house. They've arranged the clearance, garden maintenance and cleaning, ready for sale. Elizabeth Steadman has helped me throughout, she has be... See more

Company replied

Rated 5 out of 5 stars

We were selling a deceased estate and the family home of 42 years so it was a very emotional time for us. Fortunately, everyone we dealt with at Move With Us were fantastic. A special mention for our... See more

Company replied


Company details

  1. Property Management Company

Written by the company

Experts in property management, we cover all aspects of a property sale, from valuations to the management of the property. Including probate and part exchange property in partnership with our estate agency network and solicitor panel.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fast response

Leanne Lane responded quicky to my email and confirmed that they had everything they needed to proceed.
I always like fast and professional services like this. It makes the process much easier and less stressful.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Having worked with move with us for a…


Having worked with move with us for a number of years now I can’t compliment them enough on their friendly, professional service. They go above and beyond to make the process run smoothly and with the upmost care and consideration.

A personal thank you to:
Alex Brenneke
Leannah Garrick
Gavin Barber
Mia Ives
Addy Wade
James Pett
Laura Jones
Madiha Ahmed
Lesia Pawley

Kind regards, Ray Hickson (A.Dayran)

April 17, 2026
Unprompted review
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Reply from Move with Us

Hi Raymond,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Move with Us

Sheri Storey is my contact within Move withUs. She is extremely helpful and polite when contacting me. I am dealing with the sale of my late parent’s property and Sheri has been very kind.

April 17, 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Very patient and waited without…

Very patient and waited without hassling for my necessary paperwork to proceed thank you.

April 16, 2026
Unprompted review
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Reply from Move with Us

Hi Keith,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Lilli Rivers is a credit to this company

The house I rent went to receivers and honestly, as someone that has never dealt with this before it was a scary situation. I called Move With Us and my call was answered by Lilli Rivers, she made me feel much calmer, was kind and understanding and had so much patience for my spiral. Lilli explained everything to me clearly in a way I was able to understand and I couldn’t have asked for a more helpful, kind person. Thank you so much Lilli for being that ear in my time of need. You clearly go above and beyond in your work and I appreciate you.

April 13, 2026
Unprompted review
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Reply from Move with Us

Hi Cheryl,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Move With Us and we will be sure to pass the feedback on to Lilli.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Excellent Customer Service

As a sales manager, I've had great experience working with Liam Curtis in his role as a Valuation Support Consultant within Property Services for Coop Legal . Liam is always professional, responsive, and highly knowledgeable throughout the process. He demonstrated strong attention to detail and ensured that all aspects of the valuation support were handled efficiently and accurately.

What stood out most was his clear communication and willingness to go the extra mile to address any questions or concerns. His expertise and reliability made the entire experience smooth and stress-free.

I would highly recommend Liam to anyone looking for dependable and high-quality support in property valuation services.

April 17, 2026
Unprompted review
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Reply from Move with Us

Hi Dave,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

Rated 5 out of 5 stars

CDD complience

Thank you Amber for your professional and efficient service.
JR

April 17, 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Move with us are helping with the sale…

Move with us are helping with the sale of my late Dad's house. They've arranged the sale and have been very helpful throughout. Xavier Jackson, our sales negotiater, has been excellent at keeping us up to speed and been very quick to respond to any queries. Can't recommend him and the service enough for helping me during this emotional time.

April 17, 2026
Unprompted review
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Reply from Move with Us

Hi James,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Great service provided by Ryan Pascoe…

Great service provided by Ryan Pascoe with regular updates and all questions answered promptly.

Thanks Ryan.

April 16, 2026
Unprompted review
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Reply from Move with Us

Hi Allan,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us, and we will be sure to pass the feedback on to Ryan.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Prompt and polite

April 16, 2026
Unprompted review
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Reply from Move with Us

Hi Jo,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

When a company cares, it really shows!

We have had the pleasure of working with Move With Us for a number of years now and cannot rate the commitment, effort, efficiency and passion of the probate and property maintenance teams highly enough!

These teams go above and beyond to ensure each clients' individual circumstances and needs are understood and met, through their myriad of services.

Is it rare to find a company where such a high level of customer service, professionalism and outstanding services are consistently provided - but Move With Us achieve this effortlessly.

Special mentions for Alex Brenneke, Lesia Pawley, James Pett, Leannah Garrick, Gavin Barber, Mia Ives, Addy Wade, Laura jones and Madiha Ahmed for working extremely hard to achieve positive outcomes for their clients, and being such pleasures to work with!

April 14, 2026
Unprompted review
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Reply from Move with Us

Hi Emma,

Thank you for reviewing the service and taking the time to leave such a glowing review, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

I recently dealt with Lucie Pett

I recently dealt with Lucie Pett, very professional and responsive with no issues. :)

April 15, 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

An excellent service

An excellent service. I have been kept up to date at every stage of the sale by Sophie who is very professional and explains everything very clearly.

April 15, 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Good experience with Move with Us

Customer service from Milly was great. She was ready to answer any questions ,always responded promptly and kept me up to date with what was happening.

April 15, 2026
Unprompted review
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Reply from Move with Us

Hi Debbie,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Great Service

This is a great service which gave me complete confidence in the marketing and selling my property. It was so useful to have such good contacts, such as Milly and Xavier, who took the stress out of the process and kept me informed of progress at every stage. I would highly recommend this service and company.

April 14, 2026
Unprompted review
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Reply from Move with Us

Hi Michael,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

Rated 5 out of 5 stars

I have been dealing with Leanne Lane…

I have been dealing with Leanne Lane at Move with Us
and have had no issues with them at all.
The communication level is excellent, you cannot ask for more, Patricia using my partners email.

April 14, 2026
Unprompted review
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Reply from Move with Us

Hi Ian,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

My home sale

Move with us team in particular Leanne Lane arranged for valuation of my property and all that is necessary to put the property for sale. It was very easy to communicate with the team. All were very professional and explained everything to me in simple terms which I could understand. They cleared my doubts promptly. Overall excellant service.

April 14, 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

First time I’ve ever dealt with move…

First time I’ve ever dealt with move with us and I couldn’t recommend them any higher, very easy and straightforward to understand along with being very helpful, Lucie was lovely to communicate with and was understanding on what my needs were and was very patient with myself , I would advise anyone to go with this company.

Jordan

April 14, 2026
Unprompted review
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Reply from Move with Us

Hi Jordan,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

Rated 5 out of 5 stars

The MWU team are absolutely amazing and…

The MWU team are absolutely amazing and so friendly! They go above and beyond to try and help where possible. Big shout out to;
- Leannah Garrick
- Gavin Barber
- Mia Ives
- Addy Wade
- James Pett
- Laura jones
- Alex Brenneke
- Madiha Ahmed
- Lesia Pawley

April 14, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Great service

Lucie Pett was communicative, efficient and a pleasure to deal with.

April 13, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

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