While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support, helpfulness, and professional demeanor, making complex processes feel much smoother. People frequently highlight the excellent service received, noting the team's ability to keep them informed and address their needs promptly. The customer service is often described as outstanding, with many appreciating the personalized and reassuring approach. Reviewers also commend the quick response times and efficient communication, whether by email or phone, which contributes to a seamless experience. However, some customers found the frequent communications to be an irritating cause of additional stress, particularly when messages arrived just before office closures. A few people also struggled to understand some of the emails and needed clarification.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness,... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

Customer communications

Clients share positive opinions on contact, highlighting the responsiveness and helpfulness of the staff.... See more

Based on these reviews

Rated 5 out of 5 stars

I recently carried out a roofing survey for Move Plus and had the pleasure of dealing with Saray. From start to finish, her professionalism stood out. She was diligent throughout the process and main... See more

Company replied

Rated 5 out of 5 stars

We engaged MovePlus after having 3 sales fall through on our Mum’s house and beginning to lose hope. Faye at MovePlus was a pleasure to deal with and helped us reinvigorate the process, engaging with... See more

Company replied

Rated 5 out of 5 stars

Move plus has liaised the whole process of my house purchase. Faye, the team member responsible was extremely supportive and helpful. They would chase the various on going threads and kept on top of e... See more

Company replied

Rated 5 out of 5 stars

Aaliyah made my experience seamless, thoughtful and ultimately rewarding. Thank you Aaliyah for being present because it means so much when you're faced with a slightly daunting experience which ma... See more

Company replied


Company details

  1. Asset Manager Service
  2. Property Management Company

Written by the company

Moveplus is the UK’s premier Part Exchange and Assisted Move Specialist, collaborating with many of the country's housebuilders to manage these schemes seamlessly on their behalf. Our dedicated team ensures a smooth and stress-free process for our clients, managing every step from the initial property valuation to the legal completion. With over 30 years of collective experience, we provide confidence, trust, and honesty in every aspect of the service we offer. Moveplus are fully committed to providing UK housebuilders with the highest quality advice, service and results available within the sector.


Contact info

4.9

Excellent

TrustScore 5 out of 5

491 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nelle was excellent!

Nelle was extremely patient, informative and communication was clear throughout the initial sales negotiation process. She kept us well informed and let us know how things were progressing with the other parties involved. I'd highly recommend Nelle and MovePlus! Very professional, friendly and diligent.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

We have been dealing with Aaliyah

We have been dealing with Aaliyah. Not just to say how they are with communication which is second to none but the kindness and empathy of the emails really hit home with us. Thank you so much for being professional and amazing. ❤️

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and proactive service

We had a great experience working with Moveplus throughout our purchase. Louise Hart was very helpful, providing clear and timely communication and doing a great job coordinating between all parties, which made the process much smoother. When we faced some challenges during the process, Louise was proactive and supportive, helping to find a solution and keeping everything on track. Thank you again for your support, we really appreciate it and would happily recommend your services!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Louise Hart Made Our Move Possible

I want to leave a truly positive review for Move Plus, and in particular to highlight the outstanding support we received from Louise Hart, who was our sales progressor during our house move.

Louise is an absolute diamond. I highly recommend Move Plus, especially if you are lucky enough to have Louise handling your case. She was always on hand and kept us consistently updated throughout the entire process, which made a stressful situation so much easier to manage.

What really stood out was her calm, kind manner and her clear expertise ,she truly knows her stuff. Our move was not straightforward, but Louise handled every hurdle with professionalism and reassurance, and thanks to her dedication, we got there in the end.

Thank you so much Louise, we really appreciate everything you did for us.

Danielle & Ricky

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Moveplus were brilliant from start to…

Moveplus were brilliant from start to finish.Especially thanks to Nelle Sackett who made the whole process of buying my property run so smoothly. Always responding to any of my queries quickly and professionally. Excellent service.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Louise was brilliant throughout our…

Louise was brilliant throughout our whole sale process, even when times got tough with the buyer not playing ball. She would go above and beyond to help us chase the buyer solicitors where possible.
In a stressful time Louise was there to offer support and answer any questions. Our sales wasn’t an easy ride but if it wasn’t for Louise I’d have given up on moving. We’re now very happy in our new home 😁

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

I have recently done work on a property…

I have recently done work on a property before sale for Saray the response time was efficient and very helpful with co ordinating works in order to get the work done. I highly recommend!

March 27, 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much :)

Rated 5 out of 5 stars

I was dealing with Saray and it…

I was dealing with Saray and it couldn’t have gone smoother.

She is easy to work with, extremely polite and gets the job done!

Couldn’t recommend her enough and look forward to doing future business with her.

March 20, 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Lovely words , appreciate the review :)

Rated 5 out of 5 stars

A big thank you to Saray at Move Plus…

A big thank you to Saray at Move Plus for her excellent support and brilliant communication throughout. She made everything smooth and stress-free. I’m very happy with this company and highly recommend them!

February 18, 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Many thanks for your kind words :)

Rated 5 out of 5 stars

Aaliyah made my experience seamless

Aaliyah made my experience seamless, thoughtful and ultimately rewarding. Thank you Aaliyah for being present because it means so much when you're faced with a slightly daunting experience which may need you to act outside of your comfort zone.
Very thankful you took my enquiry through to the conclusion.

March 24, 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Many thanks for your comments, they really mean a lot 😊

Rated 5 out of 5 stars

I recently carried out a roofing survey…

I recently carried out a roofing survey for Move Plus and had the pleasure of dealing with Saray. From start to finish, her professionalism stood out. She was diligent throughout the process and maintained excellent communication, both by email and over the phone. Everything was handled promptly and clearly, which made the job run smoothly.
The invoice was settled quickly, and based on the quality of service I received—particularly thanks to Saray—I will happily use Move Plus again. Highly recommended.

March 23, 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for taking the time to feedback on your experience 😊

Rated 5 out of 5 stars

An excellent service

An excellent service which took the stress out of moving. Faye kept us up to date with how the sell of our home was progressing. Consequently, we were able to move to our new home in record time.

March 17, 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Appreciate your comments, thank you :)

Rated 5 out of 5 stars

Gas SafetyCertificate

I recently completed a Boiler Service and Gas Safety Certificate for a property managed by Move Plus, and the experience was excellent thanks to Saray. She was incredibly professional, responsive, and a pleasure to work with from start to finish. Everything was organised smoothly and communication was clear and friendly. Highly recommend Saray and the Move Plus team, great service all round!

Sebastian
STM Energy Services Limited

March 18, 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you very much, appreciate your kind comments 😊

Rated 5 out of 5 stars

Straightforward transaction

Straightforward transaction handled efficiently and professionally by Nelle Sackett in a very pleasant manner.

March 16, 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for your comments :)

Rated 5 out of 5 stars

Joel De-Whyte

Joel De-Whyte, our point of contact at MovePlus was very professional, at the same time friendly, thoughtful and listens to our concerns patiently. He is a very good negotiator and kept us updated throughout the process, responds to our emails and phone calls promptly. Nothing negative to say about him at all. Joel is an amazing person!

March 20, 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for your comments :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look