Movistar España Reviews 

The bad:
Internet is pretty inconsistent - prepare to meet the beloved loader icon many times.

The good:
It sometimes works well.

Verdict:
These are problems from the 90s... we shouldn't face them in 2026. Worth exploring other options

Since one months behind them to install the antenna to my old father in Ronda. I have called them soo many times. Everyone passes me to another colleague and no one knows. It is very sad to see this incompetence and lack of customer service. It is a real pity.

Internet: Price is sneaking up every year. Prepaid: shady billing. Why cancelling the service is so cumbersome? Should be a simple task, unless the company is practicing questionable tactics. There should be some sort of consumer protection and government oversight involved.

Wanted to have a backup, so I subscribed to an esim.
Didn't use it, so I was going to cancel it. That took 2 months and no refund.
If you don't speak Spanish, absolutely do not subscribe to any of their services!!!

We have been with movistar for about 2 years. Our first place we only had one major issue and was corrected by replacing piece of equipment. Our new apartment not far from the other, mobile service since the beginning has been good but wife and home tv has been a nightmare. When moving, I scheduled the move of the service when they arrived, our doorman wasn't here so it couldn't be installed. That's when things went down hill quickly. Because movistar saw that as our service being installed even though the installer said he would come back everything got frozen. I kept calling them to find out when they would be back and kept getting excuses. I finally had to go to a Movistar store, she said it was installed in April, this is now May 2025. It had not been installed. She said, oh then we need to cancel this workorder and start all over then. DUH! Because the lack of competence, we could not move for a month. so paying rent at 2 places, Thanks Movistart. That's not the end of the issues. For some reason the internet goes completely out, we do all the resets, push buttons etc as told. Not good! This is a weekly occurrence. The latest they were out yesterday, got everything working again for the 20 plus time and left. All you have to do is hit this button but I also noticed he was on the phone with someone back at Movistar start so we don't have that priviledge. Well guess what 2 hours later, it went out. So I called them again, the agent lied and said 2.4 and 5g would show up under the same option on phones and tv. I know that is a lie. I told him that is a lie. So, now this weekend we have to wait for Movistar to return Monday to see if they can resolve the issue. Meaning all weekend, no wifi and tv. I know those things are minor but they expect us to pay for a service so I expect to get a service. At this point, I can't know recommend using Movistar as your home tv and wifi provider.

I cancelled my fiber contract three months ago. I returned the router to the store, got the receipt, and thought it was over. Guess what? They are still charging my bank account every month! I’ve spent hours on the phone with robots and useless agents who promise to "open a ticket" but never call back. They literally owe me over 150 euros now. Worst customer service experience of my life.

Client since 10 years. Fusion contract with mobile, internet and TV (EXPENSIVE).
After 10 years the router broke - on/off button lost it's "spring" and could not stay "on".
Client support nightmare. Delivered twice to wrong adress, final "delivery" to someplace, someone else, who "signed" for us, it was not us.
We offered to go to a movistar shop, to pay to buy a new router... no we had to be victims of the ZELERIS delivery service which gives no pickup point option, no prior warning, just delivers any time they want and you have to be there for 3 days waiting in your apartment for them to come.
In the end, it was easier for us to cancel our movistar contract and sign up with a competitor who was there within 12 hours, at a 1 hour time slot window, with a new modern router and efficient service.

the routers are apparently so fragile that just turning them off for a couple weeks can break it. After coming back from my vacation and turning it back on I no longer have internet access. I contacted support (absolutely 0 technical knowledge), who kept persisting to send a new router rather than provide a simple fix. after hours of back and forth my case was escalated but I didn't hear any update. I'm now still waiting for my new router, they use Zeleris another terrible company whom make no attempt to actually deliver your package, no text no call absolute joke the both of them.

support on whatsapp was awfule too

My internet went down yesterday and it was dealt with quickly !
Thank you

I DONT TRUST TELEFONICA
They make it almost impossible to cancel the service. They insist I must call 1004 but I dont have a landline or Spanish Mobile, even though they have been charging me for years for both.

Terrible. Failed to cancel service from old address, then continued to bill me while also billing me for the new address. Impossible to get a refund. You just lose the will to live.

Movistar is the worst and most unprofessional telecom provider in Spain. We upgraded our system which never worked - during the upgrade, the technician took our old router away and connected a new one. The upgrade never worked (it was slower than our previous internet). For some reason, the shop made us cancel the old connection in my name and put the new one in my wife’s name. We then found a much better competitor and moved to them. I took the router back to the shop in Alcudia(who are completely disorganized and badly trained) and since then have been bugged by endless emails and collections agents asking for EUR80 for the router. We have been back to the shop several times and they have told us that they have updated their records but still the collection agents keep sending threatening emails. I wish I had never dealt with this company. They do not deserve anyone’s business.

Scammers. Added insurance without telling me, told me my package included 'free' tablet. There is nowhere to see any of this, I only found out what I'd actually been charged for when I went to another store.
You always have to wait 24 hours for an answer to a request yet every day your original request mysteriously disappears. We have been a week now going from place to place call to call like a massive joke cat and mouse game and still nowhere.
I can't believe they are actually able to get away with this!

unbelievable arrogant
take their time to repair and do not care
what a company!

This company is terrible. Nothing works as it should. I bought a new phone and was denied access to a new eSIM for days because of some technical error in their system (all the while I was still paying for cell phone service I didn't have). I had to visit the store three times and spent countless hours there and the issue still couldn't resolved because it was ¨the weekend¨. Ridiculous in this day and age. I was given misinformation and lied to by the staff. As soon as this issues is resolved, if it ever is (and I have my doubts) I will be canceling all of my services and taking my business elsewhere. I pay over €100 a month to Movistar only to be treated very badly by them. The staff in the store on Grand Via are lovely but they cannot solve problems because of the ¨system. The MS app is useless and even th e store staff couldn't get it to work and accept and upload photos on my ID which I needed to do to try to solve my issue. I was sent away to try to do this by myself at home. Every time I go to the store I am sent away with some vague reassurances that the issue will be resolved ¨tomorrow. I have had a very stressful experience with MS this weekend and all because I bought a new phone.

Estafa.
Movistar nunca mas

Never ever deal with these crooks. They couldn't fit fibre optic, offered a 5g box that never worked and then constantly charged for a service they never provided. This is ongoing with debt agencies now sending letters. Called twice both for hours only to be told an agent will call back. Guess what?? No call back SCAMMERS

The pole holding the internet cable looked bad five years ago. Reported it. Movistar técnicos came. Did nothing.
2 weeks ago the cable broke. Reported it. No internet since. Movistar sent message saying técnico comíng in 5 days, set up appointments, nothing happened. Completely useless. Definitely choose another company.

The first customer service agent was not helpful. He told me he couldn’t fix my daughter’s Apple Watch, because I had an appointment for a service tech to install a new cable line for my television. Seriously????

Jose Antonio Garcia saved the day. He figured out my problem and fixed it. He spent a bunch of time troubleshooting and helping me. He was absolutely amazing.

Asked for my fiber to be fixed.
During the call they tell me having an international phone number is not a problem.
The technician does not show up TWICE.
They told me international phone number does not work.
Whatapp does not work.
The technician does not ring the bell. NOTHING.
AWFUL.