Mower Magic Reviews 236

Brilliant customer service! And product

Couldn't find part needed on the available diagrams. Emailed and got a very helpful response, so placed my order which was deemed unavailable even at manufacturers. However, received it within 4 weeks, and all good. Recommended and would use again

Roybi strmmer was best value available and arrived more quickly than expected. The spare line I had also ordered with it didnt appear (poss lost in post) but as soon as I mentioned this to mower magic they put another one in the post and emailed me to advise this..and it arrived fast .. no questioning and fast response. So can confirm excellent customer service

Mower Magic had the lowest price for the Webb lawnmower we wanted (nearly 10% cheaper than elsewhere). Unfortunately, with the sheer volume of deliveries being made during lockdown, one wheel of the mower was damaged on arrival. We contacted Mower Magic immediately, who apologised profusely, & within 24 hours we received a replacement wheel, as well as £15 refund. In such challenging times, it is so good to deal with retailers who still uphold such high standards of customer care.

Hi I ordered a belt for our hedgetrimmer on Monday and it was delivered by royal mail on Friday. Very impressed by the way to order and the swift delivery thanks

A bit of positive feedback. I found the website on-line and ordered a battery for my lawn mower. Delivery was fine as was the battery. However, it turned out to be the wrong type (my error). I thought I would have more than a little difficulty returning it or getting a refund. Not at all...Sam in the Parts department was both polite and very helpful...not only will I get a refund, but he has ordered the right type of battery for me. What a first-class piece of customer service. This company is a model for others to follow.

I’ve been struggling (my fault) with my Mountfield lawn mower For a fortnight or so, eventually deciding that a new carburettor was required.

I ordered on Tuesday (late afternoon/early evening) and braved myself for 5-7 day delivery because of the COVID situation.

I was perhaps just lucky with the delivery/mail etc but it arrived on the Thursday. Two days in the present circumstances is immense.

.....And I did eventually get it working. It wasn’t the carb in the end but the old one was grotty/furred up so not a bad change.

Ordered a new Webb strimmer on their website
on Tuesday 12th and it was delivered yesterday afternoon ! How quick is that. This is superb customer service given today's work pressures and shortage of staff in many organisations. The strimmer is excellent - cordless, lightweight, powerful and not noisy. Very happy first time customer indeed.

Great customer service in this covid times emailed me straight back with what a needed for my mower

Placed an order on their website on 7/05, website stated it would be dispatched same day. I called their contact number, if you have a query about an existing order you will not get answered, if you want to place a new order you will get answered very quickly. Apparently my order was going to be dispatched today 12/05. When I asked why it had taken so long to dispatch the immediate response was I can refund you and cancel your order, I hadn't complained or asked for a refund. I took the family run business up on their offer and I will buy the parts I need elsewhere. Mowermagic is not the only place to buy mower parts.

Response to Mowermagics comments

Your colleague did not ask if I wanted to continue with the order, like I have already stated I was told it would be despatched 12/05 and I asked what the delay was and your colleagues immediate and only response was "I can cancel the order and refund you" I chose to cancel because of the attitude not because of the delay.
In relation to the statement on delays on your website, this explains items may take longer to be delivered due to Royal Mail. No mention of delayed dispatch. Your website actually said if I ordered before 14:00 it would be same day dispatch!!!

If your colleague had politely explained the delay was due to the current situation rather then snapping at me for daring to ask what the delay was I would have been happy with the outcome. You may want to read through some of your other negative reviews on here as they all seem to be customer relation not service or products.

Terrific service! I was able to speak at the weekend to a knowledgeable member of the team who gave valuable advice (including being referred on to another supplier for some products), followed by delivery within 48 hours.

An excellent start from the very first contact with Magic Mower, fast turn around with emails and advice on new parts for my old mower.
I'll be using again in the future. Thanks to Jez for all your help.

I had a simple enquiry but the person I dealt with was rude and condescending. They were no help whatsoever and in the end I ended up getting much better customer service from a competitor who ultimately got my custom.

I had been struggling to identify the exact part i needed never mind source it. I had made a few purchases that turned out to be the for the correct manufacturer but wrong model of Lawnmower. Very impressed at their ability to identify the part I needed and then supply it , no hassle , quick and straightforward. Slick service. Would recommend highly based on my experience.

No problems here

Excellent service in resolving my issue in trying to keep an old faithful self-propelled mower running and cutting effectively. Will definitely use again.🤗

Having had a problem with my Robomow on first using for the season. Spoke to an engineer at Mower Magic who helped diagnose the problem over the phone. After trying one remedial action that did not work, discussed with engineer again who arranged return of the mower for further investigation. Under lockdown social distancing, I was quite prepared for the mower to be away for an extended period. However, under the circumstances, mower was returned relatively quickly. Very impressed with the assistance and help given by Mower Magic. Excellent service. Many thanks.

Excellent support pre order to ensure the mower part was correct. Delivered on time. Very good communication. Part was correct and fitted the mower. Highly recommended and would definitely use again

First time I've used mower magic must say excellent service. Parts orded online confirmed following morning, despatched day after, received two days later standard royal mail delivery. Great service definitely use again.

I would like to give this company and the staff the best regards for such a professional and well developed dedicated force that is behind it.
If you are looking for a professional service then look no further than this company.
Very fast dispatch and delivery and fantastic after care, well done 😊 every one.