MOYOU Reviews 

377
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, ease of application, and impressive durability, often lasting two to three weeks or more. Many users highlight the wide range of designs and colors available, noting that the products help their natural nails grow stronger and healthier. Reviewers frequently commend the exceptional customer service, describing the team as helpful, quick to resolve issues, and efficient in sending replacements or offering advice. However, some customers also noted occasional inconsistencies with product durability, experiencing issues like lifting or shorter wear time than expected. A few other people also felt that customer service was unhelpful or unresponsive in certain situations, with some reporting rude interactions or no follow-up.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the ease of application, durability,... See more

Quality

People report positive experiences with quality, with many reviewers praising the durability and appearance... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the team for being helpful,... See more

User experience

Clients share positive opinions on user experience, highlighting that products like gel strips and press-on... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the speed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Started using these pre cured nails after retirement as more economical than having my nails done at beauticians. Although my nails are more brittle now on removal, they have grown to a nice length. I... See more

Company replied

Rated 4 out of 5 stars

I love MoYou’s new non UV gel nail strips, they are pretty easy to apply, they do take a bit more time than it says, but still much easier than doing a normal gel manicure. And they lasted really well... See more

Company replied

Rated 5 out of 5 stars

I love, love, love MoYou gel strips. I used to spend a fortune on getting my nails done but since I’ve discovered MoYou, no more! I was never any good at doing my own nails, they always looked like... See more

Company replied

Rated 5 out of 5 stars

A set of semi cured nails I purchased were not their usual thickness which meant they didn’t stick to my nails as they were too rigid. The customer service team could not have been more helpful and so... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

GEL STRIPS💅 Last For 2 WEEKS With no Nail Damage👌 Vegan & Cruelty Free🐼 Free UK Shipping✈️ New Release EVERY Friday! Use #moyoulondon to be featured 👀


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

377 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(377)

144 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best gel nail strips out there!

The best gel nail strips out there!!

You won’t get better and if you put them on properly will last 4 weeks easy!!

I recently tried a different brand and immediately regretted it. You will not be disappointed

October 27, 2025
MOYOU logo

Reply from MOYOU

Hi Rachevs,
We love that you love our gel nail strips!
Thank you for your feedback! Have a beautiful day!

Rated 5 out of 5 stars

Put in the prep work & you will be rewarded

I used these gel strips in the past & although they looked fantastic and were straight forward to apply with great instructions I don’t think I put enough effort into preparing my nail bed which led them to chip and come off in less then a week . I have since learnt this is CRUCIAL. I’ve recently applied them again after a long break and really followed their instructions thoroughly- including really ‘scuffing up the nail (gently) before applying - wow what a difference this time..they are still on and looking good almost 3 weeks later..super impressed and highly recommend this company, if you put the effort in and do exactly what they advise they will last and absolutely zero damage to your nail , unlike gel polish at salons which always destroy my nails when they remove it
Will continue with Moyou now as I know I can have affordable salon quality nails at a fraction of the cost ☺️☺️very happy ❤️

October 31, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hi Bridget,
Thank you for pointing out that "crucial" step or preparation. This is so important in getting the best results and we are very grateful for you sharing this step in getting your nails to last with "absolutely zero damage to your nails".
Have fantastic day!

Rated 1 out of 5 stars

Dissapointed…

I spent over £50 on the dipping powder set, it was very disappointing and nowhere near as easy as it is made to look on advertising.

October 29, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hi Emily,
So sorry to hear that your experience with our products has not been the best. We would love the opportunity to make this right, please do email our customer services with your order number and details.
Speak very soon and apologies once more.

Rated 5 out of 5 stars

Great 👍🏼

This company is really great! 😊 I love their products Stamping plates , polishes are wonderful & they really take care of their customers !

September 29, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Elise,

We’re delighted to know you’re enjoying our products! Thank you for sharing your experience — we’re committed to creating high-quality items and providing excellent service for customers like you. 💖

Best,
Julie

Rated 5 out of 5 stars

Very Happy

Very Happy
I recently bought some Nail art plates for this Company, prices were reasonable, & I received product quickly. Will order from them again

September 14, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello,

Thank you so much for your feedback! We’re delighted that you’re satisfied with our products, pricing, and fast delivery. We truly appreciate your support and look forward to serving you again soon. 🌸

Best,
Julie

Rated 5 out of 5 stars

Lasted 5 weeks and no damage

Used for the first time on my very short nails, I can’t believe they have been on 5 weeks now and not budged or broken. My nails have grown out underneath so removed the Moyou gel nails today, absolute No damage to my real nail.

I applied with glue

October 12, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hi,

Wow, 5 weeks — that’s amazing! 😍 We’re so happy to hear how well your Moyou gel nails lasted and that your natural nails stayed healthy too. Thank you for sharing your experience and for choosing our products! 💅✨

Best,
Julie

Rated 5 out of 5 stars

Do your own nails at home!

Very informative website. Clear instructions on how to apply all types of nails. Have used both press-on's and nail strips. Received comments on how great they looked from loads of people, including men! Have recommended them to tons of people, especially on my recent cruise. Highly recommended.

September 13, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello,

Thank you so much for your amazing feedback! 💕 We’re thrilled to hear you’ve enjoyed using both our press-ons and nail strips — and that they were such a hit on your cruise! 🌊✨ We really appreciate you spreading the word and recommending us! 💅

Best,
Julie

Rated 5 out of 5 stars

Colourful Gel Nail Strips

My gel nail strips, arrived in good time, I use them all the time now, as so kind to my nails after years of baib abuse and age made my nail beds very thin, fragile and painful.
I now have beautiful strong nails, with gorgeous designs on them, which are very easy to apply, and easier to take off. 100% recommend - never to back to the salon.

October 8, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hi Mandy,

We’re so happy to hear this! 💕 It’s wonderful that our gel nail strips have helped your nails feel stronger and healthier again. Thank you for sharing your story — we’re thrilled you’re loving the designs and ease of use. Your support means so much! 💅✨

Best,
Julie

Rated 5 out of 5 stars

Best I’ve had

Put them on and next day decided to clean the kitchen,even the oven and they haven’t budged.
Take your time putting them on and follow instructions,it’s easy
I want to try French tip next

October 3, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hi Ruth,

That’s amazing to hear! 😊 Sounds like they held up perfectly even after a serious cleaning session — that’s exactly what we love to see! Thank you for sharing your experience and tips. The French tips are such a classic look — you’ll love them next! 💅✨


Warm regards,
Julie

Rated 5 out of 5 stars

Fabulous

Fabulous, after 2 strokes I was paying a lot to have my nails done. It’s so easy to apply these and love having the subscription so I can change the design every 2 weeks

October 4, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello there,

We’re so happy to hear that! 💖 It’s wonderful that our wraps make it easy for you to enjoy beautiful nails without salon visits. Having fresh designs every couple of weeks sounds perfect — thank you for being part of our subscription family! 💅✨


Kind regards,
Julie

Rated 5 out of 5 stars

Game changer

Have purchased cheaper versions of these nails previously with mixed results. Have to say my first time trying MoYou has been excellent!
Had these on over 2 weeks now & still look fabulous. The cliche "You get what you pay for" definitely applies. Since bought 3 more sets & looking forward to trying those too.
100% recommend!

August 25, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hi Anne,

Thank you so much for sharing your experience! 💖 We’re thrilled to hear that your first MoYou set lasted beautifully for over 2 weeks and that you’re already excited to try more styles. We couldn’t agree more with “you get what you pay for” — quality makes all the difference! ✨ We can’t wait for you to enjoy your next sets, and we truly appreciate your recommendation.


Warm regards,
Julie

Rated 5 out of 5 stars

Great nail wraps last 2-3 weeks

Great nail wraps last 2-3 weeks

September 23, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hi there,

Thank you so much! 💅 We’re so glad you’re loving the wraps and getting 2–3 weeks of wear—it makes us so happy to know they’re working well for you. 💖


Warm regards,
Julie

Rated 5 out of 5 stars

The customer service team are great

The customer service team are great. When I had an issue with a promotional code which hadn’t gone through they quickly amended the order.

September 16, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hi!

Thanks so much for sharing your positive experience with the customer service team. It’s wonderful to hear they were quick and helpful in resolving the issue with your promotional code. Great customer support can really make all the difference!

If you ever need any assistance or have questions, please send us a message.

Warm Regards,
MoYou London Team

Rated 5 out of 5 stars

Beautiful nails

Beautiful nails! I've been using these for over a year now. They look so professional and I have had so many comments. They are so easy to apply and remove. Last for up to 3 weeks. I have my hands in hot water a lot, it's never an issue. Would never go back to a salon again.

September 12, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Rebecca,

Thanks so much for sharing your wonderful experience with the nail strips — it’s fantastic to hear how much you love them! 😊 It’s great that they look professional, last up to three weeks, and hold up even with lots of hot water exposure. Sounds like they’ve truly become your go-to! If you ever have any questions or need tips for application or removal, I’m here to help.

Keep enjoying those beautiful nails! 💅

Warm regards,
Julie

Rated 5 out of 5 stars

1 Year of Using MoYou and my results

I have been using MoYou Gel Nail strips for a year and I am over the moon with them and the benefits they have had on my nails!

My nails have grown and strengthened, using MoYou Gel Nail strips! I can honestly say they have changed my nails completely!

I used to suffer with extremely weak and peeling nails. I was never able to grow them as they were so thin and would bend and break. Since using MoYou nail strips, my nails have had the opportunity to grow well with the protection of the strip on top. As a result, my nails are stronger and no longer peel! I am also finding they grow so well with the strips on and when I take them off at the end of the 2 weeks they are sometimes too long for me! I never dreamt i would be able to complain about that haha!

I will continue to use and recommend your products to anyone who is interested! Thank you for changing my nails for the better!

September 8, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Amy,

Thank you so much for sharing your wonderful experience with MoYou Gel Nail Strips! We're thrilled to hear how our products have positively impacted your nail health and growth. It's fantastic that you've found a solution that not only protects but also strengthens your nails. Your feedback and recommendations mean a lot to us, and we're delighted to be a part of your nail care journey. If you ever have any questions or need further assistance, feel free to reach out.

Thank you for being a valued customer!


Warm Regards,
Julie

Rated 5 out of 5 stars

Great gel strips and great customer service

I use the gel strips and they last really well. You have to learn the right amount of pressure to apply to the edges but once you've got the knack they look fab and a great range of designs. I recently ordered the wrong product and Megan in customer service couldn't have been more helpful, really appreciate it!

September 2, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Alice,

Thank you for sharing your experience with our gel strips! It's wonderful to hear that you're enjoying the designs and finding them long-lasting. We're also thrilled to know that Megan from our customer service team was able to assist you effectively. If you need any more help or have further questions, feel free to reach out. We appreciate your feedback!

Rated 3 out of 5 stars

I have mixed feelings

I have mixed feelings. I've had some great products, the quality is fantastic, and others that were terrible, so be careful and read the reviews.
The delivery is very fast

August 11, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Roxy,

Thank you for sharing your experience with us. We're glad to hear that you've enjoyed some of our products and found the quality to be fantastic. We strive to ensure that all our products meet high standards, and your feedback is valuable in helping us improve. If you have specific concerns or need assistance with any product, please let us know, and we'll be happy to help.

If you need further assistance, please feel free to reach out to our support team.


Warm regards,
Julie

Rated 1 out of 5 stars

No hired customer service

I received an email stating the free stamper with my order was out of stock and to email back with a replacement item, I was told if I didn’t respond in 7 days my order would be cancelled. The sender info.moyou.co.uk .
Responded to email, no response, chat on website never has agents even during work hours in uk, early morning for me. Wrote an email from chat, wrote one from help page, replied again on initial email. Even wrote to news.moyou.co.uk. Checked junk every day just in case.
Evidently “Julie” only responds to trust pilot reviews as they are public. Bummed because I was so excited for the licensed stamper plate designs…
Order #28571

September 1, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Larissa,

I'm sorry to hear about the difficulties you're experiencing with your order. It sounds frustrating, and I apologize for the inconvenience. Your order is fulfilled and email was sent to you, thank you for bringing this to our attention and have a great day!


Warm regards,
Julie

Rated 5 out of 5 stars

Brilliant nails

Brilliant nails. Easy to use and you can buy one offs or subscribe. Best quality nails I’ve had.

August 26, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Anna,

Thank you for your kind words! We're delighted to hear that you found our nails easy to use and of great quality. Whether you choose to buy one-offs or subscribe, we're here to support your nail art journey. If you have any questions or need further assistance, please don't hesitate to reach out.

Happy styling!


Warm regards,
Julie

Rated 5 out of 5 stars

Love my nails

Love my nails! Was my first time using anything like this and it was super easy and looks amazing. Really impressed will Def buy again!

August 25, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Abi,

That's wonderful to hear! We're thrilled that you had a great experience using our products and that you're happy with the results. If you have any questions or need assistance in the future, feel free to reach out.

Thank you for choosing us, and we look forward to serving you again!


Warm Regards,
Julie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look