MOYOU Reviews 

377
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, ease of application, and impressive durability, often lasting two to three weeks or more. Many users highlight the wide range of designs and colors available, noting that the products help their natural nails grow stronger and healthier. Reviewers frequently commend the exceptional customer service, describing the team as helpful, quick to resolve issues, and efficient in sending replacements or offering advice. However, some customers also noted occasional inconsistencies with product durability, experiencing issues like lifting or shorter wear time than expected. A few other people also felt that customer service was unhelpful or unresponsive in certain situations, with some reporting rude interactions or no follow-up.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the ease of application, durability,... See more

Quality

People report positive experiences with quality, with many reviewers praising the durability and appearance... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the team for being helpful,... See more

User experience

Clients share positive opinions on user experience, highlighting that products like gel strips and press-on... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the speed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Started using these pre cured nails after retirement as more economical than having my nails done at beauticians. Although my nails are more brittle now on removal, they have grown to a nice length. I... See more

Company replied

Rated 4 out of 5 stars

I love MoYou’s new non UV gel nail strips, they are pretty easy to apply, they do take a bit more time than it says, but still much easier than doing a normal gel manicure. And they lasted really well... See more

Company replied

Rated 5 out of 5 stars

I love, love, love MoYou gel strips. I used to spend a fortune on getting my nails done but since I’ve discovered MoYou, no more! I was never any good at doing my own nails, they always looked like... See more

Company replied

Rated 5 out of 5 stars

A set of semi cured nails I purchased were not their usual thickness which meant they didn’t stick to my nails as they were too rigid. The customer service team could not have been more helpful and so... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

GEL STRIPS💅 Last For 2 WEEKS With no Nail Damage👌 Vegan & Cruelty Free🐼 Free UK Shipping✈️ New Release EVERY Friday! Use #moyoulondon to be featured 👀


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

377 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(377)

144 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this site

I love this site! Their products are fantastic and their service is unparalleled. Highly recommend buying nails from them - they last for ages, are extremely high quality and are a super affordable alternative to salon nails, with the added bonus that there is little to no damage to your nails!

August 21, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Jan,

Thank you for sharing your positive experience! We're thrilled to hear that you love our products and find them to be a great alternative to salon nails. Our goal is to provide high-quality, affordable nail art options that are gentle on your natural nails. If you have any questions or need further assistance, feel free to ask.

We appreciate your recommendation!


Kind regards,
Julie

Rated 5 out of 5 stars

Great Experience

I'm new to gel nail strips and this was the first time I've used MoYou. They were very easy to apply and a good price. The UV light made the gels harden which I liked as my nails are weak and prone to bending. The pattern was quirky and I liked that each nail was different. I've had multiple compliments on my nails and people even thought I had them professionally done. I'm buying more patterns as gifts to my family who I've recommended 😊

August 9, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Steph,

Thank you for sharing your experience with MoYou gel nail strips! It's wonderful to hear that you found them easy to apply and that they provided the support your nails needed. The unique patterns and the professional look they offer are definitely some of the highlights of our products. We're thrilled that you're planning to gift them to your family. If you have any questions or need further assistance, feel free to ask.

Enjoy your nail art journey!


Warm regards,
Julie

Rated 5 out of 5 stars

So easy!

These are a game changer!
I love having different designs on my nails but finding the time to go to the salon and the cost really put me off.
Then I found these gel nail strips. They were super easy and quick to apply with a little stretching needed for some nails and there are so many colours and designs to choose from!

August 19, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hi Holly,

I'm glad to hear that you're enjoying the MoYou gel nail strips! They truly offer a convenient and cost-effective way to achieve salon-quality nails at home. With a wide range of designs and colors, it's easy to express your style without the hassle of a salon visit.

If you have any questions or need further assistance, feel free to ask!


Warm Regards,
Julie

Rated 5 out of 5 stars

Lovely designs and really easy to use

Lovely designs and really easy to use. I have used Moyou plus several other cheaper companies and I have to say it is well worth paying a little extra for Moyou. The designs last for at least two weeks and are very secure.

August 18, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello,

Thank you for sharing your positive experience with our MoYou London products! We're thrilled to hear that you find our designs lovely and easy to use. It's great to know that our products have met your expectations and that the designs last for at least two weeks. We appreciate your feedback and support! If you have any questions or need further assistance, feel free to reach out.


Best regards,
Julie

Rated 2 out of 5 stars

Not great..

My order came really quickly was really impressed with that, but unfortunately the actual product isnt great did my nails at 11am by 1:30pm I'd lost 2 nails. Wouldn't order again.

August 18, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Kim,

I'm sorry to hear that you had a disappointing experience with our product. We strive to provide high-quality items, and it's unfortunate that this wasn't the case for you. I understand your frustration, and I would like to offer further assistance. Could you please send us an email or DM to assist you?


Warm regards,
Julie

Rated 1 out of 5 stars

no customer service, no refund

Update September 4th

I received an email by Julie on August 18th stating that they will look into it and try to redirect the package. It also said it might take some time. I have not heard from them since, not even an update on the process and it has been 3 weeks again. I’m not sure if that’s enough time to coordinate with shipping partners or not but I was expecting an update, a shipping number or at least a refund if redirecting the delivery was for some reason not possible. On top of that I am now receiving emails asking me to review the products that I never received. These emails are also signed by Julie.

Order number #283305, same email as for the review

I ordered a few stamping plates to be delivered to Germany. The tracking link that was provided to me was working fine at first, but I was later sent a different link once the order had been processed and the carrier also suddenly changed. The order did not leave the city of origin and showed a delivery exception and return to sender. I contacted FedEx, who said that they could not see anything on their end and that I had to contact the shop. I contacted customer service via the chat on the website, the email address from which I received the order confirmation, as well as info email, and the marketing email address, and sent them all the screenshots I had, in the hope that I would receive some kind of reply.
Nothing.
The only response I received was an automated reply from the marketing email address stating that they don't regularly check that specific inbox. I'm pretty sure by now that they don't check their inbox at all. It's been two weeks now, and I still haven't received a reply, an automated refund or the product. I would still prefer to receive the product, as I would still like to get the stamping plates. This is the worst experience I've had to date.

August 4, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Anna,

I'm truly sorry to hear about the difficulties you've encountered with your order. It sounds incredibly frustrating, and I apologize for the inconvenience caused. All good with the order number and we are just waiting a response from the team regarding your order. Please check your spam/junk folder for my replies. Thank you!


Best regards,
Julie

Rated 1 out of 5 stars

Complete waste of time & money

Complete waste of time & money. They don’t stick in place, the edges lift & the wrap is quite thick & not very pliable. Very disappointing :(

August 17, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Claire,

I'm really sorry to hear about your disappointing experience with our product. It sounds frustrating, and I apologize for any inconvenience this has caused. I've sent an email to your review and I'll assist you with the gel strip.


Best regards,
Julie

Rated 5 out of 5 stars

Great

Great! Good product, swift delivery and good packaging. Loads of videos to help you apply and remove. Highly recommend

August 2, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hi there,

Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed our products and found the videos helpful. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to ask.

Happy nail art creating!


Best regards,
Julie

Rated 5 out of 5 stars

Fab nail wraps

Fab nail wraps. Used 3 times now with different designs. Easy to apply and last at least 2 weeks. So many designs to choose from. I love them and will continue to buy more.

August 15, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hi Lara,

Thank you for sharing your experience! We're delighted to hear that you love our nail wraps and enjoy the variety of designs. It's great to know that they've been easy to apply and long-lasting for you. We look forward to providing you with more exciting designs in the future.

Happy styling!


Best regards,
Julie

Rated 5 out of 5 stars

I’ve been a fan of MOYOU for quite some…

I’ve been a fan of MOYOU for quite some time now and have always been really happy with the products. Everything I’ve ever purchased (nail plates, polish, accessories, press-ons) has always been high quality and does the job perfectly!

July 28, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Mel,

Thank you so much for your loyalty and for sharing your positive experience with our products! We're delighted to hear that you've been satisfied with the quality and performance of our nail plates, polish, accessories, and press-ons. Your feedback means a lot to us, and we're here to support your nail art journey in any way we can. If you have any questions or need further assistance, feel free to reach out.

Enjoy your creative nail art adventures!


Warm regards,
Julie

Rated 5 out of 5 stars

Game changer nails!

MoYou nails are incredible - I can finally have gorgeous nails whenever I want in loads of fun designs and colours. They are so easy to apply and take no time at all - faster than painting nails and waiting for them to dry! I have never been someone who had fancy nails; I always thought it was beyond my budget to regularly go to a salon. But these are so affordable, especially for how long they last. I am obsessed with this brand and now consider gel nail strips part of my self-care routine.

August 14, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hi,

Thank you for sharing your wonderful experience with MoYou nails! We're thrilled to hear that our gel nail strips have become a part of your self-care routine and that you find them both affordable and convenient. It's fantastic that you can enjoy beautiful nails in various fun designs and colors without the salon expense. Your enthusiasm and satisfaction are exactly what we strive for, and we're here to support your nail art journey. If you have any questions or need further assistance, please let us know.

Enjoy your fabulous nails!


Best regards
Julie

Rated 5 out of 5 stars

Amazing

Amazing
I have the most sensitive nails ever….. I’ve tried everything on the nail market to have beautiful nails, and until now none have worked. These gel strip nails, have changed my life, now finally after years I too can have pretty nails, that don’t ache, no damage and look amazing. They go on quickly and come off just as easily. I love this product and won’t look back. Thank you MoYou I’m so glad I followed you and took the plunge. If your in doubt don’t be, give them a try.

August 14, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hi Anita,

Thank you so much for sharing your heartfelt experience! We're delighted to hear that MoYou gel nail strips have made such a positive impact on your nail care routine, especially given your sensitive nails. It's wonderful to know that you can now enjoy beautiful, pain-free nails without any damage. Your journey and satisfaction mean a lot to us, and we're grateful for your trust and support. If you ever need assistance or have any questions, feel free to reach out.

Enjoy your stunning nails, and thank you for being a part of our community!


Warm regards,
Julie

Rated 5 out of 5 stars

Great service - issues rectified. Happy customer.

Another update - I've since had a reply and a replacement lamp. It's been acknowledged that there's an issue with the email address so they are putting a fix in for that.

Thanks again for resolving. Much appreciated. Roll on the mani time!

UPDATE-I have had a reply on Instagram and a new lamp is being sent. If it arrives, and works, I will update to 5 stars.

I have been trying to contact the company about a faulty lamp that was sent. I emailed 1 address, twice, then tried a different email from their website. Today I've gone to their returns section as the product is unusable without a lamp, sent a 4th email to them and got a reply stating "this inbox is not monitored and try "x" email address. The email address suggested is one I've contacted twice already.
I've also sent them a message on Instagram. No reply to all.

I'll be posting my items back today and I want a refund for the postage costs as well as the item is faulty.

August 11, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello,

I'm sorry to hear about the issues you've been experiencing. It seems like you've taken several steps to resolve the situation. Since you've received a response on Instagram and a new lamp is being sent, I hope this resolves the issue. If you still face any problems or need further assistance, please let me know.


Best regards,
Julie

Rated 5 out of 5 stars

These are amazing

I've been motivated to write a review as I have told so many people about these nails in real life!

I took a punt on ordering a few sets of the gel stick ons after being sick of damaging my nails with normal gels and hating the faff of taking the gel off. I saw an instagram ad and tbh was sceptical but eventually decided to give it a go. I have to say I have been blown away!

They last SO well. I've had 2 weeks out of them and definitely could have had more but just fancied a change. They are cheaper than getting my nails done professionally and can be taken off in less than 5 mins. Plus it takes make 15 mins to do a full set. The variety of colours is great and I have ordered about 10 sets now to take with me as I prepare to move abroad as I am not sure what the international shipping is like.

As a tip I add a coat of gel topcoat for extra shine.

Honestly I can't see myself going back to salon nails ever again.

August 6, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hi Claire,

Thank you so much for sharing your experience with our Gel Nail Strips! We're thrilled to hear that you are enjoying the convenience and durability they offer. It's great to know that they have become a part of your routine and that you appreciate the variety of colors available.

Your tip about adding a coat of gel topcoat for extra shine is fantastic and can really enhance the look! If you have any questions about international shipping or need further assistance, feel free to reach out. We wish you all the best with your move abroad and hope our products continue to be a part of your nail care routine!


Warm regards,
Julie

Rated 5 out of 5 stars

Moyou Nail Wraps

First purchased these on a Boots £10 Tuesday deal, the quality of the wraps are fab, easy to put on and remove, I had 3 weeks use which is absolutely fantastic, I swim regularly and sauna and they lasted, so pleased with them I ordered directly from Moyou and did the 4for3 and I’m going to do another order and stock up, they have a fabulous choice of designs and colours,

August 1, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello there,

Thank you for sharing your experience! It's great to hear that you found our Gel Nail Strips to be of high quality and that they lasted so well, even with regular swimming and sauna sessions. We're glad you took advantage of our promotions and are enjoying the variety of designs and colors. If you have any questions or need assistance with your next order, feel free to reach out.

We appreciate your support and are delighted to be part of your nail art journey!


Warm regards,
Julie

Rated 5 out of 5 stars

I am so impressed by these gel nails

I am so impressed by these gel nails. I had very low expectations I wasn’t sure what to expect but the are incredibly easy to put on, even first time I did the whole set in 10 minutes. They are so sturdy. My natural nails are protected and I’ve not had to file down the surface and weaken my nail bed. They look great, they’re a fraction the cost of a gel manicure. I’ve ordered several more fun patterns. Very excited about this discovery!!

July 25, 2025
MOYOU logo

Reply from MOYOU

Hi Susan,

Thank you for sharing your excitement and positive experience with our Gel Nail Strips! We're delighted to hear that you found them easy to apply and that they offer great protection for your natural nails. It's wonderful that you're enjoying the variety of patterns and the cost-effectiveness compared to traditional gel manicures. If you have any questions or need further assistance, feel free to reach out.

We appreciate your feedback and are thrilled to be part of your nail art journey!


Warm regards,
Julie

Rated 5 out of 5 stars

Great product

Great product
After turning my back on salons due to damaged nails, I'm delighted with this system. First time applying myself and they lasted over two weeks (possibly more but I decided I wanted a change). The strips came off easily and my nails looked in better condition afterwards than before. Delighted with them!

August 1, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hi Shelley,

Thank you for sharing your positive experience with our Gel Nail Strips! We're thrilled to hear that you found them easy to apply and that they lasted over two weeks. It's great to know that your nails were in better condition after using them. If you have any questions or need further assistance, feel free to reach out.

We appreciate your feedback!


Warm regards,
Julie

Rated 5 out of 5 stars

MoYou Nails Perfect

I have been buying my products from this company for a few months now and am very happy with what I have bought there are so many colours and patterns to choose and very easy to put on and take off so much better than going to a salon but then this is my choice my own last for 2 to 3 weeks (brilliant 😊)and I have just received some more can't wait to put them on.

July 30, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello,

Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying the variety of colors and patterns we offer and that you find our products easy to apply and remove. It's great to know that they last for 2 to 3 weeks for you, providing a convenient alternative to salon visits. We hope you love your new set just as much! If you have any questions or need assistance, feel free to reach out.

Enjoy your new nail art! 😊


Warm reagrds,
Julie

Rated 5 out of 5 stars

Good quality, reasonable price and beautiful!

I love this company for so many reasons. There products are so strong, durable and beautiful. I mainly use the semi cured nail strips but on the odd occasions use the gel press ons which are just as good quality!

I've used the nail strips for over six months now, I didn't have a cuticle on one of my nails due to the products I used from a different company, which contained harsh chemicals, but now I have a cuticle back, my nails are strong and naturally long and very rarely break!

I'm using 2 types of nail strips for my wedding which I'm super excited about I'm that confident with them!

They're reasonable priced and the tools are also good quality and looks pretty too, which I can't complain about! Postage is reasonable and arrives quickly.

I buy these products not just for me but for friends and family which I have now hooked them on to too.

July 31, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hi Chelsea,

Thank you so much for sharing your wonderful experience with our products! We're delighted to hear that our semi-cured nail strips and gel press-ons have met your expectations in terms of quality and durability. It's fantastic to know that you've seen such positive results with your nails and that you're confident enough to use our products for your wedding.

We appreciate your kind words about our pricing, tools, and shipping services. It's great to hear that you've been sharing the love with your friends and family as well. If you have any questions or need further assistance, please don't hesitate to reach out. Congratulations on your upcoming wedding, and we hope our products add a special touch to your big day!


Warm regards,
Julie

Rated 5 out of 5 stars

Excellent company!

Excellent service - excellent products. I’ve been doing my own nails for years and am incredibly impressed with the semi cured gel stickers. Have already bought more!

July 1, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello,

Thank you so much for your kind words! We're thrilled to hear that you're enjoying our semi-cured gel nail strips and that they've impressed you. It's wonderful to know that you've already decided to purchase more. If you have any questions or need further assistance, feel free to reach out.

Happy nail art!


Warm regards,
Julie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look