MPH installed our new kitchen and we couldn’t be happier with the whole process. Throughout the install, they maintained a clean work area and minimised disruptions, the team kept us informed at... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Scott, the engineer kept me up to date by text about arrival time and arrived promptly. Had been here before last year. Friendly, chatted while working away. Extremely efficient and price had not incr... See more
Yearly service! Went ok , went to put heating ON boiler fired up, BUT NO heat to radiators, tryed later early evening still no joy! Next day Phoned MPH THEY said would get InTouch with Scott, 15:00 p... See more
Company replied
Recently enquired about a new boiler. The guy who came out and did the quote was brilliant gave us loads of information and made sure we understood what we were getting. Conner who fitted the boiler a... See more
Company details
Written by the company
Welcome to MPH Group, Scotland's award-winning, family-run all-trades specialist! As a Which? Trusted Traders, we're all about top-quality kitchens, bathrooms, and boilers, servicing all fuel types with a smile. Dreaming of a new kitchen or bathroom? Pop by our Dunfermline showroom for a world of inspiration or dive into our cutting-edge VR technology to see your future space in stunning detail before any work begins! Boiler on the fritz? Our expert team has got you covered for installations, repairs, and everything in between. But we're more than services and smiles—we're community supporters, too! Through our innovative Heat2Eat initiative, we're giving back with over £17,000 donated to local charities in foodbanks in 2023 alone. With our handy finance options available, creating your dream home is more affordable than you think. At MPH, you're not just a customer; you're part of the family.
Contact info
Unit 17, Enterprise Centre Myregormie Place , KY1 3NF, Kirkcaldy, United Kingdom
- 0800 779 7778
- jnrewan@mph.group
- mph.group
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding company to deal with.
It was a huge investment for us to get the boiler changed out. MPH have been amazing throughout the whole process. Well priced, quality product, friendly engineers and office staff that are always on time, tidy and professional. We have never experienced after care quite like it from any other company. We Would highly recommend any product from MPH.
MPH like to look after their customers…
MPH like to look after their customers and respond promptly
I thoroughly recommend MPH Group
I thoroughly recommend MPH Group. My kitchen looks amazing. Ryan did a great job with the design and didn't mind that I asked him a million questions.
The whole team was very professional and friendly.
Friendly and dependable
Very good work done
Professional job and tidy work
Excellent service from start to finish
David that came to see us before we bought the boiler was very helpful also never pushed us for a sale . The 2 guys that fitted our boiler made me feel at ease discussed exactly what they were going to do very professional. Thanks guys.
Great service
MPH group installed my boiler in 2019, in 2023 I had some issues with old radiators & the water in them had become ' sludge' . MPH came down & flushed the system & did a boiler service as this was included in the annual agreement I had taken out with them.
Great service
Excellent communication and help…
Excellent communication and help although changed dates of work delayed ever so slightly just joined the service provided from MPH, and so far so good.
Good responsive company.
I have been with MPH for over 4 years, in that time as well as servicing our heating system, they have fixed a leak in my celing, which was out of hours, and responded to a leak in the water waste pipe. They have always responded quickly when needed and nothing is too much trouble for their engineers.
Over a year since the install, generally happy
We experienced a number of problems after the installation of the new boilker. However after a visit from the boss these issues were resolved to our satisfaction.
Unfortunately MPH forgot about our annual service and we had to phone to remind them. We are now waiting on the service that is schedulled for tomorrow.
ReminderAnnual Service that the annual boiler service…
Reminder that the annual boiler service was due. Engineer arrived on time as agreed and carried out the work in a pleasant and efficient manner and giving advice on what additional work was required.
Arrived on time and made no mess
Arrived on time and made no mess. Left everything tidy.
Polite and friendly.
Engineer arrived onetime and all…
Engineer arrived onetime and all questions asked answered would highly recommend.
Annual boiler service by MPH.
My annual boiler service was booked about a month ago. On the date specified, I was contacted early in the morning and advised when to expect the service team. The team arrived on time and the service took approximately 3/4 of an hour. Upon completion, they confirm that the boiler was performing in accordance with the manufacturers specifications, and and relevant details were recorded in the boiler logbook.
The service was carried out in a professional manner, and I entirely satisfied with the work done.
Brilliant service from calling in
Brilliant service from calling in, speaking with the Office Staff, to Ewan coming out and sorting the issue! I was in panic mode beforehand, great, efficient service!
Wonderful, friendly staff all round!
Thank you so so much!!
Engineer arrived on time very courteous…
Engineer arrived on time very courteous done the service no mess. Very polite. Sent me my certificate.
Quality work great trades people.
The staff are very good trades men.
Worked and access area kept clean and clear at all times.
When job complete they went over the operation in detail of boiler.

Reply from MPH Boilers
MPH Group recently installed my new…
MPH Group recently installed my new kitchen and boiler, and I couldn't be happier with the results. From the initial quote and design phase to the installation, the service has been first class every step of the way.
The trade team at MPH is amazing, and the office staff have been great to deal with. My new kitchen is absolutely stunning, I’m in love with it! and the new Navien boiler they installed is working wonderfully and has made a significant difference in my home.
I highly recommend MPH Group for their professionalism, quality of work, and outstanding customer service. I couldn't be more satisfied with the results.

Reply from MPH Boilers
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







