MPZMail Email Marketing Reviews 

35
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

I have just joined and have requested to solve something but it has taken 3 days with no response! A bit disappointed.

Rated 4 out of 5 stars

I've used MPZMail for over four years. The MPZMail web portal recently went through some major changes requiring modifications to my website, particularly with regard to redesigning various signup for... See more

Company replied

Rated 2 out of 5 stars

It was working just fine... Till you guys decided to force everyone change to the new platform - which now its caused us lots of headaches. Mainly that on the old platform we had the option of "agen... See more

Company replied

Rated 5 out of 5 stars

Excellent email marketing platform, easy to use from importing subscribers from our magento store to creating rich emails. With a raft of tools included you can check who's receiving your mail, if it'... See more

Company details

  1. Online Marketing Agency

Information provided by various external sources

MPZMail is an email marketing tool that enables you to: - Create great looking email newsletters - Send them to your email subscribers - Track who has opened, read, unsubscribed and much more!


Contact info

3.2

Average

TrustScore 3 out of 5

35 reviews

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3.2

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(35)

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Rated 1 out of 5 stars

Dear Staff,

Hi, I created 2campaigns and for 7days nothing... I wrote to support, an answer came back totally unrelated..!? What kind of business are you leading? Its shabby and unprofessional approach. How can I, WE rely on you, hm??

March 23, 2020
Unprompted review
MPZMail Email Marketing logo

Reply from MPZMail Email Marketing

Unfortunately your account has not been approved by our team as the content you are attempting to send through our platform appears to be in breach of our terms and conditions of use

As such we would not be providing support to you at this time.

You may have noticed a red banner at the top of your screen once logged in detailing your accounts status and you should also have recieved an email informing you of our decision

If you require any further information please contact us via email on sales@mpzmail.com

Rated 2 out of 5 stars

Quite complicated

Quite complicated. I was filling "Activate your Account" fieid 3 times. And it doesnt work

October 27, 2019
Unprompted review
MPZMail Email Marketing logo

Reply from MPZMail Email Marketing

Hi there

It did work. It can take us a few moments to approve or decline your account. It's not instant as a human has to check and make a decision. Thanks

Rated 1 out of 5 stars

This is a very bad and poor email marketing

This is a good email marketing. However, I have sent over 3 months many queries to my problem and have not even received a reply back from the MPZmail. The support staff is now in shambles and therfore it deserves a 1* rating!
I am getting very frustrated in having NO RESPONSE!

September 4, 2019
Unprompted review
MPZMail Email Marketing logo

Reply from MPZMail Email Marketing

Hello HMD

I believe we have replied to many of your queries, but am checking your more recent queries now.
Apologies!

Rated 1 out of 5 stars

Not sure what to think about this…

Not sure what to think about this software email provider. I was very optimistic and have been with this service since it started but as soon as I begin to use and review its features my account is blocked and I find no recourse as to why...

July 11, 2019
Unprompted review
MPZMail Email Marketing logo

Reply from MPZMail Email Marketing

Hello Jeffrey - please could you let us know your login details by creating a support ticket here https://kb.mpzmail.com and i will see if we can get you unblocked ;)

Rated 1 out of 5 stars

All my templates don't work anymore

All my templates don't work anymore, they don't load anymore. No previews anymore, No editing of templates anymore .... no support at all!!!!!!!
...sorry, but this program sucks!!!!!!! And yes, I am upset, loosing time and money!!!!!!!!

June 21, 2019
Unprompted review
MPZMail Email Marketing logo

Reply from MPZMail Email Marketing

Hey George

Sorry to hear you are having issues. We have migrated your subscriber data from our old platform to the new one, however templates will need to be re-created or imported because we have changed our email editing software

Thanks

Rated 1 out of 5 stars

I lost all my contents and contacts…

I lost all my contents and contacts when I accept the migration on your new control panel !!!
It makes me lost a lot of commercial value.
I contact you several times and you never answered to me ....

June 17, 2019
Unprompted review
MPZMail Email Marketing logo

Reply from MPZMail Email Marketing

Hi Alexandre

Sorry to hear you had problems. We have actually automatically migrated all subscriber data over to the new platform now so you will find your old data is now available.

You should have received a series of emails letting you know this was the case

Thanks!

Rated 5 out of 5 stars

Mpz has turned my business around!

Mpz has turned my business around when it comes to email marketing! I run a small clothing shop online and have had such a good click rate and have managed to reach so many more people by using Mpzmail. The analytics are very useful on finding out what sort of consumer I have and simple to understand. Business is booming!

May 16, 2019
Unprompted review
Rated 4 out of 5 stars

The support is forthcoming and…

The support is forthcoming and responsive. There is some problem with transition to their new server, when things (subscribers) got lost, but they helped partially to resolve the issue.
Another issue is that mail that I send through this service usually don't come to mailboxes, as probably gmail has algorithm that puts this mail in spam, although they are my subscribers :(

April 14, 2019
Unprompted review
MPZMail Email Marketing logo

Reply from MPZMail Email Marketing

Hey Grupa

Glad to hear we worked with you to resolve your migration troubles. If anything is missing let us know.

Also we can work with you to resolve any issue you are having getting to inbox

If you open a support request we will jump on it and see what the issue is :)

Thanks for the review!!

Rated 3 out of 5 stars

Kind of middle of the road

Kind of middle of the road - it works.
Migration to new platform terrible.
No history or templates moved.
Manually had to migrate my lists.

April 2, 2019
Unprompted review
MPZMail Email Marketing logo

Reply from MPZMail Email Marketing

Hey Dan

I can see all of your templates have moved over, can you not see them in the "Templates" area?

Thanks
Mike

Rated 2 out of 5 stars

There are many "bugs" impossible to…

There are many "bugs" impossible to open "template for a second time. and many others...

March 12, 2019
Unprompted review
MPZMail Email Marketing logo

Reply from MPZMail Email Marketing

Hi Jacques

Oh no im sorry to hear you have had so many issues. We honestly have no open bug reports on our system right now so im really surprised to hear you had so many problems. I would love to find out what has been going wrong for you so we can get it fixed up.

I've also taken a quick look and i can only find you last logging in around a year ago so i wonder how out of date this is?

Please can you get in touch with us directly here https://www.mpzmail.com/contactus so we can take a look.

Thanks
Mike

Rated 3 out of 5 stars

Pros and Cons

Pros:
- Easy to navigate and not an overwhelming amount of features to get lost in.
- I like the side by side view when creating coded templates because any changes I make in the code are easy to see.
- They've implemented a new code to the site that gives us more accurate analytics (they were previously having a lot of issues with click bots that were raising the clicks to a ridiculous amount).

Cons:
- When creating drag and drop templates, it should be easier to identify the font size selected. The current sizing of an email's font is not highlighted (like it is for the font style), which is frustrating because I can't easily identify what size is being used.
- The analytics export could be summarized. It will list out every single address that it was sent to and individual stats (opened, clicked, unsubscribed, etc), which is interesting to know. However, if the export could include sum formulas at the bottom and also give us the overall open & click rates, that would save the users some time from having to add it in manually themselves.

February 21, 2019
Unprompted review
MPZMail Email Marketing logo

Reply from MPZMail Email Marketing

Hey Miceala

Thanks so much for the feedback. We'll work through your suggestions over the next few days and get all of those thing added on for you. I'll update you on our ticketing system as we go ;) once again great to hear feedback like this so thanks so much for taking the time!

UPDATE:
We've now added the analytics summarys, and updated our drag and drop editor to show you Font Sizing.
We've sent you a support ticket, so if you do find anything else you think would make MPZMail even better, please keep the suggestions coming via the ticket! Thanks so much!

Rated 4 out of 5 stars

I've used MPZMail for over four years

I've used MPZMail for over four years. The MPZMail web portal recently went through some major changes requiring modifications to my website, particularly with regard to redesigning various signup forms. After the initial learning curve, I do find that the new MPZ portal does work better and a little easier than the old one. To sum up in one sentence... "I'm not going anywhere else - MPZMail Rocks!"

February 17, 2019
Unprompted review
MPZMail Email Marketing logo

Reply from MPZMail Email Marketing

This is so good to hear Duane. We'll be making thing even easier over the next few weeks too especially with forms. Thank you so much for being with us over that last 4 years and if you ever need a hand jlwith anything just let us know.

Rated 5 out of 5 stars

Fantastico servizio di mail marketing

Fantastico servizio di mail marketing. Personale gentile e disponibile nel supporto utente.
lo preferisco a mail chimp.
consigliato.

February 14, 2019
Unprompted review
MPZMail Email Marketing logo

Reply from MPZMail Email Marketing

So glad to hear you are enjoying the new platform and thanks for being an awesome customer over the last few years!

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