First i bought a mill but I live in the UK and many EU suppliers no longer supply to UK. No problem for Mr malt. Everything very fast and efficient. All queries answered rapidly in English. Second i... See more
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What a find! They helped me out to get a product that I was desperately looking for and Davide who was incredibly kind and professional made sure that I got my product delivered on time even if they... See more
Company replied
mr. malt, to every doubt receive an answer . it is comfortable to have a reference point that is not exclusively the marketing of products for sale .
Company replied
It is great sugar und a great delivery service - fast and without any complications. For sure I will order again
Company replied
Company details
About Mr. Malt® Italy
Written by the company
Nato nel 1991, il marchio Mr. Malt® oggi rappresenta un punto di riferimento internazionale per il settore, offrendo una gamma completa di prodotti e servizi dedicati a birrai e homebrewers.
Da sempre al fianco di chi produce birra, Mr. Malt® propone un catalogo ampio e specializzato:
- malti base e speciali
- luppoli in pellet, coni ed estratti
- lieviti secchi e liquidi
- coadiuvanti e spezie
- attrezzature per la produzione e la fermentazione
- prodotti detergenti e sanificanti
- strumentazione di laboratorio
- materiali per il confezionamento
L’azienda PAB, fondata nel 1996 e con sede a Pasian di Prato (UD), nel 2022 entra a far parte del gruppo Caldic, che oggi riunisce sotto il marchio Mr. Malt® tutte le attività dedicate alla birrificazione a livello globale.
Qualità, sostenibilità e attenzione alle persone guidano l’attività dell’azienda, che ha ottenuto importanti certificazioni in ambito di qualità, sicurezza e ambiente.
Il sito web, la rete di rivenditori e la disponibilità del team garantiscono supporto personalizzato, consulenza tecnica e formazione specialistica, contribuendo attivamente alla crescita della cultura birraria.
La visione di Mr. Malt® è chiara: accompagnare ogni birraio nella creazione di birre uniche, fornendo soluzioni su misura e promuovendo con entusiasmo la passione per la birra nel mondo.
Contact info
Via Venceslao Menazzi Moretti n. 4 int. 4, 33037, Pasian di Prato, Italy
- 0432644279
- info@mr-malt.it
- mr-malt.it
4.8
Excellent
12K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful taste
I have been using them for quite a while but I had a disappointing experience lately.
I bought a St Peter Indian pale ale and reported a issue on the taste.
The reply was that I must have done something wrong in the making without considering The fact that perhaps the hop could not be good and giving then a very bitter taste on the beer. I had issues with the yeast before but that was a easy fix, just bought new yeast and the fermantation started. That’s why I think that something could have been wrong with the product.
Now I have 23 litres of beer undrinkable and I didn’t ask for a refund I just wanted to discuss the isssue.
So I am very disappointed this time.
With the reply I had it is down on the making . Oh well… very disappointing ..
Can’t remember the colour or odour of the hop in the making , didn’t look…. But anyone it is past now I have better things to do
April 17, 2026
Unprompted review
Reply from Mr. Malt® Italy
Good morning, we’re sorry to hear about your recent experience and understand your disappointment.
We have reached out to you again to better investigate and discuss the issue in more detail. Any alteration in the hops is typically easy to identify at the moment of opening (for example, brown coloration, unpleasant odor, etc.). For this reason, it is more likely that the issue may be related to the brewing process itself, which is both lengthy and chemically complex.
That said, we remain fully available to support you and to look into this further together.
Gabriele
Customer Care
Great quality products.
Great quality products.
Quick delivery and very well packed everything.
January 29, 2026
Reply from Mr. Malt® Italy
Hello Max, we’re really grateful and appreciate you taking the time to share your rating with us!
Gabriele
Customer Care
Reply from Mr. Malt® Italy
Thank you so much for sharing your experience with us. Hope to see you soon on our website!
Gabriele
Customer Care
Spedizione immediata e customer service…
Spedizione immediata e customer service di livello
December 11, 2025
Reply from Mr. Malt® Italy
Grazie Nazzareno per averci dato una valutazione a 5 stelle! Siamo contenti che tu abbia apprezzato il nostro servizio. Restiamo sempre a tua disposizione per qualunque esigenza futura!
Gabriele
Customer Care
Reply from Mr. Malt® Italy
Many thanks for the 5-star rating! If there’s anything we can do to improve our offering, please let us know!
Gabriele
Customer Care
Fast delivery i am satisfied
November 7, 2025
Reply from Mr. Malt® Italy
Hello Viktor, thanks for sharing your rating with us and the community, it’s much appreciated!
Gabriele
Customer Care
Reply from Mr. Malt® Italy
Ciao, grazie per la tua fiducia e il commento positivo. Ti aspettiamo sul nostro sito!
Gabriele
Customer Care
Good service.
August 8, 2025
Reply from Mr. Malt® Italy
Thank you so much for taking the time to leave us feedback.
Gabriele
Customer Care
Consegna rapida e puntuale
Consegna rapida e puntuale, materiali ben imballati. Prodotti di qualità. Customer service efficiente e disponibile mi ha risposto in tempi brevissimi.
May 9, 2025
Reply from Mr. Malt® Italy
Grazie Giuseppe per aver condiviso la tua esperienza positiva. Siamo felici di ricevere la tua recensione a 5 stelle! Non vediamo l'ora di continuare a offrirti un servizio eccellente!
Gabriele
Customer Care
Reply from Mr. Malt® Italy
Grazie Andre per il tuo feedback a 5 stelle! Siamo lieti di sapere che sei soddisfatto del nostro servizio. Non vediamo l'ora di continuare a servirti!
Gabriele
Web Assistant
very good esperience
November 4, 2024
Reply from Mr. Malt® Italy
Thanks for sharing your rating with us and the community.
Gabriele
Web Assistant
Fantastic customer service
First i bought a mill but I live in the UK and many EU suppliers no longer supply to UK. No problem for Mr malt. Everything very fast and efficient. All queries answered rapidly in English.
Second ihad a technical query after delivery. Again Christian responded quickly and got an answer from his supplier in a couple of days.
So overall fantastic service.
November 13, 2024
Unprompted review
Reply from Mr. Malt® Italy
Thanks so much Richard for taking the time to leave us a 5-star rating – it’s much appreciated!
Gabriele
Web Assistant
Good as always
July 22, 2024
Reply from Mr. Malt® Italy
Grazie mille Gianluca per il tuo fantastico feedback a 5 stelle! Siamo entusiasti di sapere che hai avuto un'ottima esperienza con noi. Non vediamo l'ora di rivederti presto!
Gabriele
Web Assistant
Reply from Mr. Malt® Italy
Thanks for sharing your rating with us and the community! See you soon on our website!
Gabriele
Web Assistant
Beerschool Thessaloniki
Two times buying from you!!!!
Great!!!!
Thank you very much....!!!!!
Cheers...!!!!!!
June 6, 2024
Unprompted review
Reply from Mr. Malt® Italy
Thank you so much for sharing your experience with us! We hope to see you again soon, Cheers!
Gabriele
Web Assistant
It is great sugar und a great delivery…
It is great sugar und a great delivery service - fast and without any complications. For sure I will order again
March 28, 2024
Reply from Mr. Malt® Italy
Hi Vera, we’re really grateful and appreciate you taking the time to share your rating with us. See you soon on mr-malt.it!
Gabriele
Web Assistant
Terrible communication and conflictual customer representatives
Terrible experience, Avoid if possible. Placed an order of almost 3 thousand euros on the 10th of april, and due to the fact that they don't usually ship to Romania automated system could not handle it so i waited for someone to come back with an email with the proforma for 2 days, anyway on the 12th it was friday afternoon so the payment was made on monday morning. Even tho it was made in SEPA (instant payment) i had to repeatedly reach out to their customer service to confirm that they received the payment and that the order is okay. On the 17th i reached out the final time where they informed me that they received the payment and are about to ship, without ever letting me know that everything is fine, and the first customer rep Gabrielle Cassan expedited me in a very rude and hastily manner, and when i wrote my dissatisfaction of the entire experience, another customer rep Cristiano Finelli accused me to cause "drama" and "having anger". They do not comprehend that being somehow neglected and not giving a damn about a customer produces justified frustration. This is my first experience with the company, shame really as they have interesting products on their site but due to very very low standards customer care reps no further business will be done with them. If anyone deems to dispute what i have wrote here and my experience i have the transcripts so feel free to challenge the facts.
April 17, 2024
Unprompted review
Reply from Mr. Malt® Italy
Good afternoon,
thank you for taking time to review our services.
We want to clarify that we have consistently responded to all of your inquiries, whether through chat or email. We understand the importance of keeping our customers informed and supported throughout the process. Please note that the only instance in which you did not receive a response was on the evening of 16/04, as you reached out late at 10:12 PM. Our virtual assistant intervened but cannot provide information about payments.
Regarding the payment method, we want to highlight that we promptly processed your order on the morning of the following day after receiving the payment, which was on 17/04. We usually do not notify customers upon receiving bank transfers. However, it's worth noting that for orders to destinations like Romania, which are not common for us, manual processing is required, and it's normal not to receive an automatic email response or confirmation. This manual handling by our team might have contributed to the delay in communication, but the goods are already on their way to you.
Regarding customer satisfaction, it's important to note that we engage with both individual and professional clients daily. The overwhelmingly positive feedback, with 98% of reviews reflecting this, speaks for itself. Although our goal is to achieve 100% satisfaction, we acknowledge that there will inevitably be individuals who express dissatisfaction. We, as a team, not just the customer care representatives, feel frustrated by reviews like this when the order has been processed properly. It's crucial to remember that behind every order fulfillment lies an entire team (not just computers) dedicated to accommodating the needs of our customers. A little more patience and less hostility wouldn't hurt. In fact, we don't understand the reason for your anger since everything proceeded regularly: you placed the order and paid for it, we received the payment, and the next day we shipped the goods.
If your frustration and perception of us as conflictual stem from not receiving an automatic confirmation email and to respond in a very direct way to your complaints, we understand your concerns. However, it's very challenging for us to fully satisfy you under these circumstances.
Take care and have a nice day.
Mr. Malt team
Reply from Mr. Malt® Italy
Ciao Gabriele, grazie per il tuo commento! Siamo felici che tu stia apprezzando i nostri prodotti e restiamo a disposizione per assistenza e consulenza. A presto!
Gabriele
Web Assistant
Reply from Mr. Malt® Italy
Grazie Tiziano per la tua valutazione a 5 stelle! Il tuo feedback positivo ci motiva a continuare a offrire un servizio di alta qualità. Grazie ancora e ti aspettiamo presto!
Gabriele
Web Assistant
Sempre tutto al Top
February 12, 2024
Reply from Mr. Malt® Italy
È un piacere ricevere una valutazione come la tua! Grazie Paolo per le 5 stelline! Siamo qui per te ogni volta che avrai bisogno!
Gabriele
Web Assistant
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