Mr & Mrs ClarkeReviews 

263
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Our agent,Lisa Valentine, has been absolutely brilliant during the whole process. She went above and beyond what would normally be expected i.e like having viewings occasionally on Sundays, when it s... See more

Rated 1 out of 5 stars

After the sale completed, communication became very difficult. My repeated messages about the for sale sign still being on the property were ignored and it was never picked up. Failed on expectations... See more

Rated 5 out of 5 stars

We recently purchased a property from Mr & Mrs Clarke. Mike guided us in a professional but friendly approachable manor. He was always responsive with clear and prompt communication throughout the wh... See more

Rated 5 out of 5 stars

Mike has been absolutely amazing right from the beginning of the process of selling our late mother's property. Nothing was too much trouble and he was available 24/7 (or seemed to be) including weeke... See more

Company details

  1. Real Estate Agents

Information provided by various external sources

Mr and Mrs Clarke is an estate agency like no other, an estate agency with a purpose. Our mission is to help everyone find a place to call home.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

263 reviews

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4.3

All reviews

(263)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

We’ve recently sold our house through Mr & Mrs Clarke (Newport). Mike Watkins provided a stellar customer experience from beginning to end.
We loved his availability to answer our queries and his attention to detail to ensure that we were completely happy with every aspect of the sale from the description, the photos, the viewings and keeping us informed at every stage.
We gave Mike a big challenge of selling the house within a week as we needed to exchange on our new property as quickly as possible. He was more than a match to the challenge, selling the property at the first viewing before the property had even been listed. Great service. If you’re looking for an estate agent who cares, Mike Watkins is the man to go to, we couldn’t recommend him more highly

November 22, 2021
Unprompted review
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Reply from Mr & Mrs Clarke

"A stellar customer experience" - that brings joy to our hearts.

Mike always rises to a challenge and we know that he enjoyed working with you very much.

We wish you lots of happiness in your new home.

Mr and Mrs Clarke

Rated 5 out of 5 stars

Excellent Service from Mike

Excellent Service from Mike

My wife and I sold our house with Mr & Mrs Clarke. When we met Mike we were impressed with his conduct and how friendly and honest he was. We had a few challenges with our sale with initial buyer pulling out, but the same weekend Mike was able to get a buyer.

I couldn't recommend Mr & Mrs Clarke more.

November 18, 2021
Unprompted review
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Reply from Mr & Mrs Clarke

Thanks Scott for taking the time to review Mr and Mrs Clarke and Mike on Trustpilot.

Mike is definitely honest - it's crazy that this is not a given when it comes to estate agency!

Mike has a calmness when it comes to challenges and we are thrilled that he delivered for you.

All the best.

Mr and Mrs Clarke.

Rated 5 out of 5 stars

Kara - Mr & Mrs Leamington

Kara has been absolutely brilliant from the moment she replied (almost immediately) to my online enquiry requesting further information about the services Mr & Mrs Clarke could offer in regards to selling my flat in Leamington.

Kara helped me no end from start to finish and I honestly don’t think I would have had such a seamless process with any other agent. Kara organised everything - the photographer and relevant props, a gardener to spruce up the outside and new carpets, nothing was too much trouble for her even during the second national lockdown!

Within 3 days of the flat going on the market I had received an offer of the full asking price and 2 months later the sale had completed.

I honestly can’t thank or recommend Kara highly enough, she is a rare find and Mr & Mrs Clarke are lucky to have her.

SB

November 17, 2021
Unprompted review
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Reply from Mr & Mrs Clarke

We love Kara too! Thanks for taking the time to show her some love.

Nothing is too much trouble for Kara and she always delivers for her clients.

All the best.

Mr and Mrs Clarke.

Rated 5 out of 5 stars

Mike at Mr and Mrs Clarke Newport

Our experience with Mike from Mr and Mrs Clarke Newport has been incredible from start to finish. What could have been a stressful time as first time buyers was made much easier for us as Mike was always available, whether it be evenings or weekends to answer any of our questions over WhatsApp, phone or by text.
Mike is very friendly and trustworthy and gives the best service. Mike contacted us regarding a house we were interested in when the previous buyer could no longer buy, he knew how interested we were the first time around and he really made our year by calling us before putting the house back on the market which we will be forever grateful for. Mike was quick and efficient when passing messages from us to the sellers. We will not hesitate to get back in touch with Mike in the future or to recommend Mike to our family and friends.

November 12, 2021
Unprompted review
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Reply from Mr & Mrs Clarke

Thanks for the kind words about Mike.

A "friendly and trustworthy" estate agent - what more could you want!

Thanks for spreading the word about Mike and mr and Mrs Clarke. It is hugely appreciated.

Mr and Mrs Clare.

Rated 5 out of 5 stars

Brilliant experience !!

Brilliant experience !!

After 18 months trying to sell our beautiful home with a well known national estate agency (with minimal viewings and cancelled appointments) a friend recommended us to engage the services of Mike Watkins of Mr and Mrs Clarke.

The experience from start to finish was first class. Mike Watkins personally took complete charge of the marketing strategy which included an excellent 'walk through video' and a written description of the property together with key features of the surrounding area which reflected his knowledge of effective marketing.

The result was that the property sold within 3 days for the full asking price.

The difference between the quality of service which we received from Mr and Mrs Clarke (5 star) and that which we received from the previous national estate agents (1 star) cannot be over-stated.

As the fee was also very reasonable and competitive, we would have no hesitation whatsoever in recommending Mike Watkins of Mr and Mrs Clarke to any prospective Sellers ...........simply excellent !!

November 10, 2021
Unprompted review
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Reply from Mr & Mrs Clarke

Hi David. Reading this has made us stop in our tracks. It's wonderful to hear.

To be called "simply excellent" is massive for Mike.

All the best,

Mr and Mrs Clarke

Rated 5 out of 5 stars

Buying and selling during the pandemic…

Buying and selling during the pandemic has not been easy with the market in the area moving so quickly after the winter lockdown! I cannot recommend Mike Watkins from Mr and Mrs Clarke more after he has supported us through this process.

From the initial meeting regarding the valuation of our property through to marketing, managing viewings and the process of exchange and completion Mike has stood out against other agents in our area (Newport, South Wales) we experienced along the way (and there have been a few as we viewed a huge range of properties).

Throughout the process Mike has been open, honest, direct and available through what has been a difficult time for us. Mike gets to know the property in order to sell it well which is certainly not something we experienced when viewing properties shown around by more 'traditional' agents in the area who seem to enlist inexperienced, ill informed agents to facilitate viewings. Some of whom were rude, disinterested and ruthless when it came to pitting buyers against each other to increase offers. Not an approach we wanted in selling our home or in buying a property. Mike uses WhatsApp, email or phone to communicate directly which was perfect for us while we both work full time. He responds after 5pm and often works weekends depending on the needs of the client. This flexibility has been key for us and again something we haven't seen offered elsewhere in the area.

When our house sale fell through in the summer, Mike immediately got it back on the market, arranged around 15 viewings for us on a Saturday while we were away camping and had 6 offers for us by Monday morning. We trusted him to manage this completely while we were away and he provided reassurance throughout the process. He found us great new buyers and we moved into our new home last week.

If you want effective, modern marketing, a genuine agent with good communication and direct management of the process all at a decent price please don't hesitate in contacting Mike Watkins from Mr and Mrs Clarke...

November 8, 2021
Unprompted review
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Reply from Mr & Mrs Clarke

Hi Amy,

Mike loved working for you and he speaks very fondly of the process. Receiving a glowing review like this makes our job worthwhile. Thank you.

Mr and Mrs Clarke

Rated 5 out of 5 stars

A wonderful service. Thank you!

Warm, honest, kind, thorough and highly competent, still one the best things I can say about Edd is that he saved me hours and hours of my life! He really took care of us, booking in tradespeople when needed, overseeing work, taking pictures, following up with viewers and solicitors promptly and effectively. He was always there when you needed him, always patient with everyone, and always had a solution to any problem that arose. My previous experience with estate agents was not good, to say the least. They do the bare minimum and push you to accept offers you are not comfortable with - it's all commission to them, right? Edd was the complete opposite. A friend throughout, who left you in no doubt that he was representing your interests alone. We ended up with a good offer on our house, with a couple who we were delighted to sell to.
Edd worked so hard for us and he never flagged. I would heartily recommend him to anyone. We are so grateful for his kind concern, energy and astute professionalism. Thanks Edd!

November 5, 2021
Unprompted review
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Reply from Mr & Mrs Clarke

Hi Lorraine,

We stopped reading after "warm, honest and kind". That is what makes Edd such a wonderful estate agent and such a great human being.

Mr and Mrs Clarke.

Rated 5 out of 5 stars

Fantastic bespoke service!

Mike Watkins of Mr and Mrs Clarke in Newport is a calm, intelligent, knowledgeable estate agent with a flare for making a property all it can be. He is always available and offers a super, very bespoke service - I wish all estate agents worked like this! Highly recommended- I wish I could give him more than five stars!

November 4, 2021
Unprompted review
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Reply from Mr & Mrs Clarke

Wow! Being called "calm, intelligent and knowledgeable" is the kind of review that makes us so happy.

We are thrilled Mike delivered for you.

Mr and Mrs Clarke.

Rated 5 out of 5 stars

Brilliant Experience

After 18 months trying to sell our beautiful home with a well known national estate agency (with minimal viewings and cancelled appointments), a friend recommended us to engage the services of Mr and Mrs Clarke.

The experience from start to finish was first class. Mike Watkins personally took complete charge of the marketing strategy which included an excellent ‘walk through video’ and a written description of the property and also key features of the surrounding area which reflected his knowledge of effective marketing.

The result was that our property sold within 3 days for the full asking price.

The difference between the quality of service which we received from Mr and Mrs Clarke (5 star) and that which we received from the previous national estate agents (1 star) cannot be over- stated.

As the fee was also very reasonable and competitive, we would have no hesitation whatsoever in recommending Mike Watkins and Mr and Mrs Clarke to any prospective Sellers…… simply excellent !!

October 29, 2021
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

The house sale took a while, as expected at this end of the market, which suited us. We didn’t have too many viewings, again as expected, and it was important that those we did have were properly screened which Ben did well. All in all it was a drama free process although I know Ben was working hard behind the scenes.

October 9, 2021
Unprompted review
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Reply from Mr & Mrs Clarke

Thanks for taking the time to review our service John.

It was an honour to represent you and we were driven to deliver where previous agents had failed.

Ben is a class above and takes selling homes personally and seriously.

All the best,

Mr and Mrs Clarke

Rated 5 out of 5 stars

Highly recommended

Mike from Mr and Mrs Clarke worked very hard to get our house purchase over line. Communication was excellent and he went the extra mile to ensure that we were able to complete on the date proposed. He gave helpful suggestions and is very professional.
We would definitely recommend him and would use Mr and Mrs Clarke if we were to move in the future.

October 7, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic experience dealing with Mike…

Fantastic experience dealing with Mike Watkins (Newport branch) on a recent property purchase, the images used to promote the property really got our attention, the flat was very well presented. Mike was excellent all through the process, very knowledgeable and friendly approach and quick responses to questions we had (we had plenty) we would highly recommend.

October 1, 2021
Unprompted review
Rated 5 out of 5 stars

Sold a second property with Mike at Mr…

Sold a second property with Mike at Mr & Mrs Clarke. When my initial buyer fell through, he secured a new buyer within 48hrs

This property was a challenging sale, but Mike went above and beyond to communicate with me and the buyer and his solicitor.

Excellent customer care from realistic valuation, staging the property, progressing the sale and much more. I can’t recommend his services enough. 5*

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

Always willing to help

I sold my house through Mike in Newport, I initially chose Mike because of the passion and interest he showed. He managed to secure a sale within the first 24hrs!

Even after a very long drawn out process, Mike has always been contactable at any time of the day and always willing to help.

I'd recommend Mike for anyone who wants an agent who really cares and wants to help!

September 15, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer services

Excellent customer services
When I decided to sell my flat I was looking for estate agent that I can trust and able to contact whenever I have any queries or questions and Mr and Mrs Clarke estate agent tick all the boxes. From day one of me selling my property to the day I exchanged contract to my new property, I dealt with one agent (Mike) whom I could contact anytime of the day or out of hours and he will answer any queries or questions. I will rate the service I received from Mr and Mrs Clarke estate agent 5 star +++.

September 9, 2021
Unprompted review
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Reply from Mr & Mrs Clarke

5 star +++

That makes us very happy.

Rated 5 out of 5 stars

I used this agent when relocating to…

I used this agent when relocating to buy house in newport. Mike from newport office has been outstanding throughout the whole transaction cannot recommended enough. Very helpful very responsive to any enquiries and communication at any time of day. Makes this agent stand out from the rest, they are like no other. Many thanks.

September 9, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant experience working with Vicky!…

We really enjoyed working with Vicky from Mr & Mrs Clarke to sell our home in Stamford.

The styling by Vicky was exceptional and paired with the photography through Mr and Mrs Clarke’s service, it meant that our house was shown in its absolute best light to attract the right buyer for our home.

Vicky is also just so nice! Thoughtful & professional. She made going through the process & motions of selling a home much easier to deal with. We’d certainly recommend selling your home through Mr & Mrs Clarke! Thank you Vicky.

August 29, 2021
Unprompted review
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Reply from Mr & Mrs Clarke

Thanks for taking the time to write this review Danielle.

We loved working for you and Vicky was thrilled to deliver what you wanted.

Rated 5 out of 5 stars

Mike at Mr & Mrs Clarke has been such a…

Mike at Mr & Mrs Clarke has been such a great help though out the whole process of the purchase of buying my new home.
Mike has been in contract though out and helped though out every step of the way from start to finish. I couldn’t thank Mike enough for all the help and guidance he has given me.

Total professionalism and outstanding service.

Thank you for all your help and everything you have done though out the process.

August 24, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic all round service

Paul and the whole team at Mr and Mrs Clarke provided us an excellent service from start to finish. We could not recommend them highly enough. They understood our needs and communicated every step of the way. A great service and a wonderful experience.

August 23, 2021
Unprompted review
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Reply from Mr & Mrs Clarke

Thanks for taking the time to review our service John.

We loved working with you and it was a pleasure to represent you.

Rated 5 out of 5 stars

Fantastic

I will admit that I was a little bit dubious about using an agent who at the time was new to the industry but I honestly couldn't ask for a better agent! Mike Watkins​​ really did go above and beyond to get the sale of my property through. I never had an issue contacting him, he would update me at all hours of the day and was there to offer friendly advice when required. I was a little stressed with the sale as the property (purchased through a different company) and he was always there to listen to my issues and crack a joke when needed. All round fantastic service, would highly recommend!

August 9, 2021
Unprompted review

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