Mr. Appliance Reviews 273

horrifying. franchisee has lost touch with his customer base. one year warrantee for repairs! how about 1 hour warrantee. 400 dollar microwave repaired for 500 dollars. switch put in backwards, 190 trip charge each each appliance x 2 =380 $ ( looked at refrigerator also)
a follow up visit to order parts and no contact ever again. i called 3 weeks later and was told that they don't have access to a part.....tough luck!!!! nice communication. so i am out 500 bucks for microwave repair......500 for a new microwave, 300 for installation for a total of 1300$. i was told that they already spent too much time on it. what about the one year warrantee for repairs! come on i'm 76 and in poor health....this is just plain wrong.

Noah came in and got our fridge up and running in no time after he received the parts. I would call him again for other repairs.

So I too had an issue with my LG 3500ww front load washer. It was leaking. I got the repair person Wesley. I showed him where the leak was coming from. Now, I am not an appliance repair person, but I am very handy and do most repairs myself. Since this one was coming from very low and towards the front of the appliance I called a professional. They told me a $145 diagnostic fee would be applied to the repair if I accepted the quote. I thought, "Sure, how much could it be to fix a leak?" After Wesley evaluated the unit he gave me a repair price of $972.00. He told me the leak was coming from the front door seal and the seal cost $600 on it's on. He said the part was pretty special.
I declined the repair and told my wife we needed a new washer. She aske me "Can you fix it?". I said let me look up a repair video and the part. Well, after watching the video I looked up the part. The part was $52 on Amazon and the tool was $14. The fix is an hour start to finish. So glad I declined and so sad I didn't look at the reviews before calling this company.
Please do not call them.

They give you higher price to fix the appliance and when you don't want to do the work with them, they collect $119 from you. If they do it to 20 people in a day, you can imagine how much they have made with out doing any work. I will never recommend them to anyone.

No Show – Unprofessional and Disappointing Service

We had a scheduled service within a confirmed time window, but no one showed up — and we received no call or update. I had to follow up myself just to find out what was going on. We requested the first available appointment, yet they couldn’t even commit to or communicate a time slot. Completely unprofessional.

To make matters worse, this company was assigned through our stove manufacturer, and the appliance is still under warranty. This reflects poorly on both the service provider and the manufacturer. We expected better coordination and accountability.

I scheduled a service with Mr. Appliance for residue buildup in my top-loading LG washing machine. The visit cost $175, and all I received was a recommendation to clean the washer weekly with white vinegar- something that could have easily been shared over a phone call. I was told that if I wanted them to actually remove the basket to clean it, it would cost an additional $570.
This was very frustrating, especially since the company acknowledged they don't clean washers, yet my appointment was clearly booked for that purpose. On top of that, the technician came in on a rainy day without shoe coverings, leaving me to mop my floors after they left.

I don’t even want to give this business 1 star but had to in order to write a review!
Mr. Appliance is one of the worst businesses I’ve ever dealt with! They never showed up for my appointment. I called numerous times, confirmed my address and phone number with them and was told a technician would be coming. They obviously lied to me. I asked for the main office number and they refused to give it to me. I feel however that I was lucky a technician never showed up because their work probably would be as bad as their company! Do NOT hire them!

Extremely high prices. Tech was knowledgeable but I’m in the real estate industry and their pricing is crazy high! I highly recommend calling around for better pricing!

Horrible customer service!
* they did not fix our dryer
* they do not stand behind the product they sell
* They lied to us twice

Awful experience!

May 12, 2025
Washing machine issue. A simple belt.
Told it would be here in two days - now it’s next week.
Charged an exorbitant amount!

May 15, 2025

Called by owner and misinformation by others was resolved, however still an expensive fix.
Just for a belt.

I found that Mr. Appliance of Aiken is great for making promises that they are unable to fulfill. I have spent several hundred dollars to try to repair a malfunctioning ice maker in a freezer, I would not recommend Mr. Appliance of Aiken to wipe up spilled water.

This review should actually be zero stars. Stay far away from this company. The Staten Island location is impossible to deal with except for the initial visit where they get your money to diagnose a problem. They say that your money can be used toward the repair, however, they never actually Call you back or deliver the part. They came to diagnose the problem. I was quoted a price for the repair of a washing machine hose a simple job.they charged me $140 and claimed the part would be there in three days and the money could be applied as a down payment for the job and part ordered. I am still waiting. countless phone calls and unanswered messages Later with no response or call backs resulted in me having to contact another company who came and repaired the machine in one day. I contacted the Better Business Bureau and guess what they didn’t respond to them either so I am out $140. I requested a refund and didn’t even get a response. I asked for a manager and no call from him either. This company should be shut down!

I had an issue with the icemaker & water dispenser on my GE Profile fridge. The technician (Cody Smith) came out and spend 3 hours taking it apart and clearing out the ice build up and putting it back together. Ended up that a new icemaker & a new filter head would be the fix, however with the fridge in the off position, it still continued to run so a new man board would have also been required. In the end a new fridge was my best option. Cody was on time, was very knowledgeable and took the time to answer all my questions. The 3 hours spent only cost the price of a service call.

Absolutely terrible, terrible customer service!

Not only could they not fix my washing machine. They basically told me tough luck.

Renee is EXTREMELY rude. She raised her voice multiple times, was threatening, and then hung up on me.

Never ever hire Mr. Appliance for anything!

Only use Mr Appliance if you want damage done to your home and to pay for a service you'll never receive. If I could give 0 stars, I would. I have had an absolutely awful experience with Mr Appliance and strongly advise others to avoid them.

My stove burner went out, and I was assigned Mr Appliance through my home warranty company, AHS. The first appointment was scheduled for March 21st - the technician (George) no-showed for over four hours past the appointment window. I eventually had to reschedule for March 24th, when George again showed up late.

During the visit, George used metal pliers to forcibly pry my stovetop, despite my clear warning that the stovetop was soldered into the marble countertop, and asking him not to. As a result, he caused severe damage to my marble - deep divots of crushed marble (holes) and impact marks that were absolutely avoidable. I immediately filed a complaint with AHS (my home warranty who scheduled Mr Appliance) and submitted extensive photo evidence to both AHS and Mr Appliance's manager, Melissa.

Since then, my experience has gone from bad to worse:

- I have submitted almost a dozen emails to Mr Appliance (Melissa) with no response.
- I have called over 40 times, often being placed on hold for 15+ minutes or having my calls completely ignored.
- I have left numerous voicemails and never received a call back.
- I managed to speak to Melissa once, and she promised a call back the next day to discuss compensation for the damage. That call never happened, and follow-up attempts have been met with complete silence.

I have filed a BBB complaint regarding their refusal to address the damage and the ongoing lack of communication.

Meanwhile, my stove burner remains broken, and Mr Appliance continues to refuse to schedule service or address the damage they caused.

Despite being told by AHS that Mr Appliance would contact me, they have not. Every day, I spend valuable time trying to get a response, with absolutely no resolution. Their complete lack of professionalism, accountability, and customer service is staggering. I have detailed records of all communication attempts and photo proof of the damage, and I am now prepared to pursue legal action if this is not resolved.

Bottom line:

- Mr Appliance caused major damage to my home.
- Mr Appliance refuses to respond, repair the damage, or complete the original service (despite being paid for it).
- Mr Appliance ignores emails, calls, and even BBB complaints.

Avoid this company at all costs

I had a dryer issue and went to Mr. Appliance in Sherwood Park to inquire about parts after attempting a self-help type fix. After speaking to a super knowledgeable and friendly Olivia I then spoke to one of their technicians, Shawn. The self-help solution was a little daunting, so I decided to book a service call. Shawn had a break in his schedule and offered to come to our house that afternoon. Honestly, customer service above and beyond! Shawn did not oversell me and offered other solutions, at more inexpensive prices, if I wanted to go that route. He was super polite, efficient and extremely knowledgeable. I was very impressed. Not only did he provide exceptional service, explanations and advice, he was prompt, efficient and certainly knows his craft. I will definitely use Mr. Appliance again for ANY and ALL of our future needs. Please pass on my thanks to Shawn!

The tech (Scott W.) was very efficient and very helpful. Gave me tips on maintenance of our washer and advice if we were to get another. He was also very personable and friendly. Good guy and good job. Would recommend.

In summary, our complaints are (1) the technician was not the expert we anticipated, neither technically nor professionally; (2) we were not told about a restocking fee (and it remains unclear which part was restocked); (3) we were provided an invoice showing a overpayment with no follow up or corrected invoice; and, (4) we made several reasonable attempts to understand the situation and no one ever called us back. And the washer was never repaired.

We wrote the headquarters and were told that the issue would be investigated, but similar to the local company, we still have not received a reply (after more than three months).

Called and scheduled for them to come check out my refrigerator. They could not give me a specific time, just sayed they would call. I told them up front I needed 30 minutes to get to my house from work because I could not sit at home and wait on a call.
The person I spoke with assured me that would be fine and they would make a note of it. The day comes and I get a call from the service guy that says he will be at my house in about 15 minutes. I told them I would be there as quick as possible but it would be at least 30 minutes. I also told him I had informed the person I spoke with when making the appointment that would be the case. He seemed fine with it and sayed ok. I jump in my truck and get several miles down the road and get a call from someone else at their office telling me that the service guy cannot wait. Said I would have to reschedule but still could not give me a time when they could be there, again they would just call when they were close. So they expect you to sit at home all day and wait on a call that is at there convenience. Great customer service! After seeing the other reviews, it was probably for the best.

Called Mr Appliance and spoke with 3 different folks within one day and all 3 had different rates based on where you live. Tampa office said $149 to come out and determine issue. The next company said $139 which was listed in Clearwater and an hour later I called to verify some information and was told rate was $125.

The next day a rude woman called back to let me know when someone was going to come I at that point asked what was the rate and her location she said $149 and Tampa.

She told me they were all owned independently and depends where you lived and if you had a stackable and if you had gas or electric.

She hung up on me because I was asking questions she had a hard time lying about and I said why the price differences??

I would find someone other then this company since they are clearly NOT transparent on their pricing structure.