Mr. Appliance Reviews 273

This is one of the worst repair companies I have dealt with. My dishwasher was broken and I called them , he came out supposedly fixed it and said if it does it again within 60 days we will come back at no charge and fix it . It stopped working within 30 days and when I called they proceeded to tell me they don’t guarantee their work like that. That I would have to pay another 130.0@ service called plus repair service again. Not a chance. I would not recommend them to fix anything!!!

Everything went well to begin with. The tech came out last Friday, Nov 15, 2024. He took the machine apart and replaced parts (springs) in the washer, was kind and gave advice about the appliance to help avoid the issue in the future (only issue we had prior to this and which was being repaired: the washer being off balance). I started a load in the washer shortly after be left. The washer filled with water, and then stopped and has been stuck at that point in the cycle ever since. I reached out to them the same afternoon, hoping the tech would be able to swing back by and correct whatever step it appeared he missed (resetting a trigger, reconnecting something...this was not an issue prior to him taking the machine apart so it seems to be directly related to what steps he took and/or missed during reassembly). They were already closed already but called me back the following Monday morning. Jordan is the one with whom I spoke and explained the situation. She let me know she had already contacted the warranty people (Allstate) that morning to see if they could come back out on the same ticket to work the issue and she reported they told her no, that I had to begin a new ticket. I tried to explain again the issue, hoping she would understand that this was not technically a washer issue, it was not related to the previous problem and ought not be tied to the warranty, that this stemmed from what THEIR tech did or did not do to the washer while he was repairing it and this did not need to go thru the warranty - they ought to make it right. Jordan was kind but stayed with I had to contact the warranty people before they would be able to do anything about it. I acquiesced and called. I kept in touch with Jordan at Mr Appliance over the course of the next couple of days, with my load of laundry continuing to sit in that water filled tub (I was not about to remove the clothes completing submerged in water and have it go all over my floors). Finally on Wednesday, Nov 20, 2204, Jordan heard from Allstate and it was 'approved", to which I, with sincere kindness, reminded her this was a Mr. Appliance issue that their tech created, and I asked if they would be able to make the appt a priority given the situation. She said they could not. The appt was set for Friday. Today, Friday, Nov 22, 2024, about an hour before appt time window began, I received a call from Jordan letting me know they received word from Allstate that Allstate was going to reimburse us for or replace the washer. I reminded her that this was NOT a washer or warranty issue, that it was a clear case of the tech not doing something correctly and they needed to make it right - that the washer was not actually broken or needing to be replaced, as by this point it has been going on for a week and we simply want our washer to work. She would not concede, stating that they have to follow exact instructions from the warranty people and do nothing else or lose their contract with them. That is not what my desire is to happen (to lose their contract), but this company needs to make right what their employee made wrong. I am sure I have lost an entire load of towels because of the week they have been in the washer and now which I will have to remove soaking wet from the water it has been sitting if for a week. We have been without a washer in a household of 6 people for 8 days now because of whatever step the Mr Appliance tech missed, and it would have been so easy for Mr Appliance to simply send him back by - with no regard for the warranty as it has nothing to do with this issue - and make things right. I was able to finally speak with Jordan's supervisor when I called back this afternoon, Shelly, Shelly did not accept any responsibility for the problem the tech caused. Please know, the tech was kind. No one has been rude throughout the process, but that is not the issue. The issue is that their customer service and customer care, as well as their personal responsibility and accountability for services they provide as a company, are terrible. I will personally never use them nor recommend them to anyone. They could have easily made this right by simply having the tech return and completing the step he skipped (or undoing the step he took) which caused the issue, an issue that was completely secondary to the original problem. This is a case of horrible customer service and trying to milk a warranty contract for an issue that their technician caused.

I have used the local Weatherford, Texas Mr. Appliance three times. The first two times were great. This last time not so much. You be the judge. The tech came out, spent some time with my eight year old washing machine and informed me that the motherboard was bad ... oh ... and the part isn't made anymore. I thought, well I just replaced the dishwasher that was only eight years old, (on the advice of Mr. Appliance) so okay. I guess they don't make 'em like they used to. I had no qualms about paying the $139.64 diagnostic fee and sent Dave the technician and his trainee on their way. Afterall, I had recently come to trust this company. I told my wife the news, and I started searching online for a new washing machine. Not thirty minutes later, my wife calls and says she found the part on the website of an authorized parts distributor for our washing machine. I called the distributor to verify that the part was still being manufactured and was in stock. Indeed, the part was being manufactured. It was a new part, not a refurbished part and yes, it was in stock. I called Mr. Appliance back the same day. I sent them a screen shot of the part from the distributor's website and was told David the technician would be getting in touch by the end of the day. No call came, even after making two more follow-up phone calls to Mr. Appliance. I called the next morning, I had a difficult time trying to explain my situation for being interrupted by the person on the other end of the line. I tried to explain I would like the technician get in touch so we could discuss his further recommendation and perhaps complete the repair. However, after continual interruption, it was impossible to get that point across. I finally just said I think I'd like a refund. I was told there would be no way I would ever receive a refund for a diagnostic call. I tried to explain, again with great difficulty for being interrupted, the report I was given was not correct and that the part was not discontinued. I was then told Mr. Appliance only buys parts from a limited number of distributors because of quality issues. (I suspect it's really because of wholesale price issues. Why? Because the distributor of my part is authorized and preferred by the manufacturer of my washer and dryer set and sells to the public.) Again, I was told in no uncertain terms that I would not be receiving a refund. So, here's the deal. I feel certain, Mr. Appliance will most likely write a response to this review. That's certainly within the company's right. But take my advice, look at this company's over all Trustpilot rating. This many unhappy customers can't all be wrong. My advice. Stay as far away from Mr. Appliance as possible. Here's the detailed conclusion to my rating. 1) Is Mr. Appliance trustworthy? No. I feel as though someone has lied to me and became combative over the phone rather than help me withm problem. 2) Is Mr. Appliance a customer-centric company, willing to entertain fair and satisfactory conclusions in order to retain repeat customers. No. This was the third time I hired the company, yet I was unfairly treated and mishandled on the phone. Mr. Appliance is NOT customer-centric. They are Mr. Appliance-centric. 3) What next? I'm deciding whether it's worth the $139.64 to take them to small claims court. I feel certain, that's what company's like Mr. Appliance are counting on. To their way of thinking, what fool would go to the trouble of setting a court date for a just $139.64. Hmmm. I just must might.

Stay far away from these CROOKS! First call to office and I was told $199 for service call, which fee would be applied to any work done. Service persons arrived, didn't have all the parts needed to fix my Viking oven, left with partial repair. Worker was here for perhaps 40 minutes, if that! They then billed my credit card for $600 and will not provide me with a bill to show what parts or labor I was billed for, nor show me that the $199 down payment was applied to my bill! And would come back for another almost $400 to replace second ignitor!! Sure, like I'll ever do business with this crooked company ever again. Stay far, far away from these cheats! Scammers!!!T

I called for service they came, diagnosed and presented a bill of which I paid $130. Instead of working with my insurance company they expected me to pay out of pocket and then my I would give my insurance the bill and get reimbursed. I got insurance so I would not have to pay out of pocket. If a company will not work with my or any insurance company then it is probably not worth working with.

Highly recommend Mr Applicance! Cody Smith has repaired our washing machine in the past, and today he fixed our stove so I can bake again! Cody is very knowledgeable, efficient, and friendly. He gives detailed information about the repair, and answers any questions we have. Mr Appliance will definitely continue to be our go to for any future repairs.

Last March, the ice maker in our Samsung fridge stopped working. When the repair person arrived, I suggested that the problem was most likely a frozen water supply line. The repair person said that wasn't the problem and diagnosed it as a switch behind the water filter. The estimate for repair was around $700. We declined the repair and used ice cube trays to make our ice. Fast forward to Hurricane Milton when our power was out for a few days. When the power came back on, the ice maker started working again. The water line had time to defrost! I was correct and the "experienced" repair person, who didn't bother to check the supply line, was wrong. This visit cost us $159.00.

They were very professional. Unfortunately my dryer could not be fixed since it needed a new timer which is not kept in stock. Joel S was my technician and he was great!

The service repairman, Adam, came out to diagnosis our dishwasher that would not cycle all the way through. He spent 10 minutes "listening" to the dishwasher try to cycle through and said, "it's your circulation watch motor". Since the dishwasher was only 2 years old we paid the $500 to replace the circulation watch motor, only to realize it was NOT the circulation watch motor. After MULTIPLE calls to Mr. Appliance, it was finally diagnosed as a $50 pressure switch. We wasted $500 for a pump that did not need to be replaced, when the fix was a $50 pressure switch. DO NOT USE MR. APPLIANCE, THEY HAVE NO IDEA WHAT THEY ARE DOING. THEY ARE JUST GUESSING.

Mr Appliance misdiagnosed my refrigerator repair need and refused to come back to rediagnos my refrigerator at no charge. I sued in small claims court and won a total of $214.00 plus interest. I called there main office twice and left a message asking owner to call me so I could ask him if he plans to pay me the awarded amount. He has not returned my call. So, it appears that he has no intention to pay the court ordered amount. DON'T USE THIS COMPANY!! THEY ARE A RIPOFF!

HAD THE PLEASURE OF HAVUNG NOAH AS REP. HE WAS ABSOLUTEKE WONDERFUL! VERY K NOWLEDGEABLE!!! GOT JOB DONE QUICKLY. REALLY NICE GUY!!!

Absolutely horrible! They charged me $400 to fix my washing machine.i could have bought a brand new one. Their service fee is so expensive that if you have them come to your house you are pretty much locked in to use them. Then after I paid they took over a month to fix it. The actual fix took 20 minutes and the part was about $75. Why so expensive?! Horrible! Never again!

My under counter fridge stopped working in June. Mr. Appliance came, told us $1100 to repair. Three months later fridge stopped working again. Now they tell us $2000 to repair for a new compressor. Fridge is only six years old and cost less than $2000. Had the nerve to charge me a service fee. Now I’m out $1100!
Beginning of August called them up because my oven was not Warming up as it should. They came told me I need a whole new computer for $900. Charged me $185 service fee. I called up another company for a second opinion and they told me it was just the thermostat for less than $200. Rip off untrustworthy. company. Do NOT use!

NEVER NEVER NEVER USE THIS COMPANY. THE TECHNICIAN ON VISIT NUMBER 2 INSTALLED A MAINTENANCE KIT TO OUR DRYER THAT WAS WORKING FINE. HE SAID IT WOULD EXTEND THE LIFE OF THE DRYER. NOW IT SOUNDS LIKE A SHOE IS BOUNCING AROUND IN IT. AFTER 8 CALLS TO COMPANY NO ONE HAS RETURNED CALLS TO HAVE SOMEONE FIX IT. WE DIDN'T WANT THIS MAINTENANCE AGREEMENT AT FIRST BUT WERE TOLD BY JAMES, TECHNICIAN THAT WE HAD 5 DAYS TO CANCEL IF WE CHANGED OUR MIND. WE DID CHANGE OUR MIND BUT WHEN I CALLED TO CANCEL ,(WITHIN THE 5 DAYS) MR APPLIANCE SAID THEY WOULD DROP OFF THE PARTS THEY ORDERED AND CHARGE US A HANDLERS FEE AND THEY WOULD KEEP OUR MONEY. ****WE ARE OUT ALMOST $500!!!!***** SO LAME, WHAT KIND OF BUSINESS RIPS OFF PEOPLE AND THEN DOESN'T MAKE GOOD ON THEIR ERROR???? THEY NEED TO FIX OUR DRYER CORRECTLY OR GIVE US OUR MONEY BACK!!!

Made it worse. Was making noise
Not heating now
Started a load, went to dinner,
Came back to wet clothes and we are leaving in the AM
So disappointed.

I just love these people that work for Mr. Appliance. They are so confident and kind. Matt Willis was beyond nice to me and my emotional support dog. Matt knew exactly what to do & it didn’t take long to get it done. He took time out to talk to me to explain what needed to be done and to just give my buddy a few pats too. Just the most compassionate young man. Ty to you, Matt for your help and Scrappy thanks you too. JM

We lost our refrigerator on a Friday evening and called Mr Appliance to effect a repair. They told me $135 for a diagnostic but that was "forgiven" if we went ahead with the repair estimate. They scheduled a service call for 10-12 PM Monday. Zach showed up shortly after 10 which was good. He did diagnosis a faulty evaporator fan and offered to replace it for a final total of $429. There was no offer to waive the service call fee. This part costs less than $50 and takes all of 15 minutes to replace. Obviously we did not accept the "estimate" to repair as it was totally out of line for the service that would have to be performed. Totally overpriced and no waiving of the service call fee. Then the invoice I was sent showed the repair estimate to be $392.73, not $429 that was another red flag. Beware of their shyster promises.

Our brand new Bosch dishwasher was not working and we were given Mr appliance name by Bosch customers service to call to have our dishwasher repaired. What a big mistake and a nightmare it was . Mr appliance sent a so called " technician" named Weston that was incompetent and useless . The first thing he asked when he arrived he wanted a cup of coffee ? How weird and how rude ! He managed to scratch our beautiful kitchen wood floor while pulling and placing our dishwasher upside down . ( Mr appliance should provide a mat to place the dishmachine on to prevent scratching our beautiful wood floor.) Weston had no clue what he was doing and was looking on Utube on his tablet on how to repair our brand new dishwasher. He then told us it was the heat pump that was bad and he ordered one . He came back a week later with a new heat pump and after replacing the heat pump our dishwasher was still not working . He then told us that it was the master board that was bad ! He then looks on his tablet and said that the master board has been discontinued and that we have to call Bosch customer service to give us a new dishwasher. He put the dishwasher back in it space but left the water hoses disconnected and the place was flooded under the kitchen sink cabinets and the floor. He left our kitchen a mess and in shambles. I had to go on my knees to clean up all his mess. A disgrace and unacceptable. He also left some parts of the machine on the floor and one of them was a round styrofoam part and he told me to throw it away . I did not listen to him and kept the part but he managed to damage a part of it ! I then called Bosch customer service and they gave me a different name and company and they were outstanding . Their technician was very knowledgeable and he did repair our machine up to our satisfaction . Night and day. They ordered the part ( that we were told were discontinued by Mr appliance technician and replaced the styrofoam disk that Mr appliance damaged and told me to throw away. That part is called a floater and is a key element of the function of the dishwasher. I would not recommend or using Mr appliance in any circumstances and stay away from them. Weston the technician is clueless , damaged our wood floor , left our kitchen flooded and a disgusting mess ! To add insult to injury they get paid by Bosch for the 2 visits and for their incompetence , not repairing my brand new dishwasher and damaging my wood floor , leaving my kitchen flooded and damaging part of my brand new dishwasher. I took pictures of the mess and damaged floor and sent it to Mr appliance and I also visited their office and talked with the lady that was seated at the desk. She offered to send a different technician and I declined the offer . I will never use or recommend Mr appliance .

Charged me almost $1600 and never completed compressor replacement. They make you sign a receipt when you pay them so they have you even if they don't complete the job. They are nothing but scam artists!!

If your time means anything to you, don't call Mr Appliance. On a Monday when my washer went out, I called and made an appointment over the phone with Dwayne for Wednesday morning. I expected a confirmation call on Tuesday with my 2 hour window. No call. Wednesday morning I call to see what time the technician will arrive and Dwayne tells me my appointment is on Thursday. I literally put the appointment IN MY PHONE CALENDAR while he made my appointment, plus i had an appointment Thursday for something else, so I know I didn't mess up. But I stay nice and ask 'what time Thursday? ' Dwayne tells me for the morning. Thursday by 10 when no one shows, I call again and am told my appointment is for the afternoon. The tech finally shows after 2pm and diagnoses the problem and orders the part. Tells me it will be in Friday or Monday and someone will call me to schedule for Monday or Tuesday.
No calls, so I call Monday afternoon. Dwayne tells me, yes, your part is in. I can scheduled you on Wednesday morning because Tuesday is full.
I call to confirm on Wednesday morning and I'm told "you're on the schedule for Thursday Morning" well guess what? Thursday morning when I call? Dwayne tells me I'm scheduled between 12-2. Definitely not morning. It's 2:15, I call Dwayne again only to be told the technician is on his way and it will be another 40 minutes. NEVER will I use or recommend.
Wasted days of my life waiting AND I had to call EVERY SINGLE TIME
Perhaps Dwayne has dementia and shouldn't be scheduling appointments