I was a bit frustrated due to lack of response as no acknowledgement received for order however have now been sent a lovely message via WhatsApp so if I receive item as promised I’ll amend to 4* (one... See more
Mr Brown's Exclusive
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See what reviewers are saying
Tried all the big shops for these trainers to no avail, let down by another online retailer who took order then couldn’t supply! Then came across Mr Brown’s exclusive who supplied and delivered within... See more
My dream trainer was the Travis Scott Air Jordan 1 Low Medium Olive. So I finally took the plunge i looked at numerous providers but decided on Mr Browns. I liked the website and the personal story. I... See more
Company replied
Contacted this company last night to enquire. Got a reply within minutes even after 10pm. They had the exact shoe required, size & colour and even hand delivered the goods in a smart bag the very ne... See more
Company replied
Company details
Written by the company
Bristol based, Mr Brown's Exclusive was established in July 2019. Born from a passion of trainers and style, we aim to provide the most exclusive trainers at the best prices. Mr Brown wanted to take his love of trainers to the next level. Having always worn the most exclusive trainers himself, never missing a drop, he knew that he would be able to build a clientele to provide with rare high-end trainers. Now at over 20k followers (Instagram), Mr Brown's Exclusive has a large clientele and many regular clients. We have many private and high-end clients. From the start to finish of your purchase, Mr Brown will provide you with a premium service. All enquiries will be responded to within 24-48 hours. All orders will be sent with free delivery 1-3 working days. We would love if you shared your new purchase with us by tagging us on Instagram @mrbrownsexclusive and leave us a review on our facebook page!
Contact info
Bristol, United Kingdom
- +44 7984 376929
- info@mrbrownsexclusive.co.uk
- mrbrownsexclusive.co.uk
Bought some yeezys off Mr Brown's
Bought some yeezys off Mr Brown's. The service is exceptional. Omari helped me find the perfect pair. thanks again
Never received the item, no contact
Although the processing time passed, no further details was shared.
I tried to reach out to the seller multiple times but they never responded to emails and calls, even for a refund as they are unable to fulfill their promise. Avoid avoid avoid!
Not good!
I made a order and quickly realised i had made a mistake. Tried to make contact thru email and nobody has responded wanted to cancel the order. Tried to use phone number provided and it does not ring. I have heard nothing about the original order or canceling order for a refund!
Shocking
Shocking, didn’t even get the shoes and the communication from the office was embarrassing.
ordered my item over 2 weeks ago and…
ordered my item over 2 weeks ago and payed for faster shipping, ive had no updates and ive tried to contact them on every social media and their number multiple times with no success. i am still waiting for it and still havent heard back from them
It took a bit of time to recive my…
It took a bit of time to recive my order, but onece he contacted me on phone i got my order in 24hr... Very happy with my sneaker i bought from Mr Brown's ! The seller and the sneaker is a genuine without a doubt!only can recommend even tho i had to wait a bit longer to get my order!!but being a family run buisness sometimes unexpected things can happen..
SCAM SITE!
SCAM SITE!! Reviews are from the scumbags who work there, will take your money and never send anything!! YOU'VE BEEN WARNED

Reply from Mr Brown's Exclusive
Order cancelled after 11 days
I ordered a top and didn’t hear anything for 11 days. They then confirmed my order was cancelled. Also took 2 days to get a response from the customer service team.
Do not use these people for anything
Do not use these people for anything. Communication is non Existent. 5 weeks still no item, no emails no apologies nothing. Completely useless Avoid Avoid Avoid
1 star, VERY POOR!
Unfortunately having to give 1 star. Had a big ordered places and also 2 ETB’s the release was 3 weeks ago, still haven’t received them. Have tried to email, watsapp, ring, social media and still no reply regarding this. Have had to now raise a case with Paypal to try and get money back. I wouldn’t recommend purchasing with this company at all! Customer service is absolutely shocking when it states it’s amazing on the website.
Good prices and fast delivery
Good prices and fast delivery. Nice easy website to use.
Mr. Browns on point!
Mr. browns always has what I want in stock. The delivery is on time and fair priced for next day as well. Plus if you need to contact them for whatever reason, they’re pretty quick with a response. I’ve bought from the shop 3-4 times now and I’ll continue to buy from the shop!
Would defo use again came very quickly
Would defo use again came very quickly
Very happy with the service
**scalper alert**
**scalper alert**
The audacity to sell new product at double, even TRIPLE the RRP price is such a joke. Pure money grabbing.

Reply from Mr Brown's Exclusive
Great service
Great service. Communication was excellent and items arrived safe and sound with great tracking. We definitely use again very happy… you will always get negative reviews due to parcels going missing etc. This will never be avoided but as a company everything was so professional… your in safe hands!
Brilliant customer service
Brilliant customer service, was a little bit worried when I first place the order as have never ordered from this site. But I received my order would highly recommend thank you soo much
Not only was my order not delivered to…
Not only was my order not delivered to my address but it was signed for. And status changed to delivered. I have emailed mr brown’s exclusive but they have not responded. I have contacted my bank but have to wait 3months to be refunded. Save yourself the stress and Don’t order from these scammers. Very unprofessional company

Reply from Mr Brown's Exclusive
Lost order resolved
Just spoken with a lovely lady regarding my parcel from the 17th December. She has tracked it and noticed Royal Mail have lost the parcel. She has now processed a refund.

Reply from Mr Brown's Exclusive
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