mResell.co.uk Reviews 

160
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Brought mac book pro, went through the set up and no profile created, thus could not log into the machine. raised online form, no response, tried calling thier customer service number, and its... See more

Company replied

Rated 1 out of 5 stars

Selling price reduced after technician review my Macbook and a new battery required. No report given to show the failings and when asked for they couldnt provide. £228 knocked off the price for the... See more

Company replied

Rated 5 out of 5 stars

I had bought an iPhone XS and it came within 3 days, brilliant condition and came with a cable and a charing port. Couldn't have been more satisfied with my order even though i bought a 4 star condi... See more

Company replied

Rated 1 out of 5 stars

Buying from you was horrendous! I buy an £800+ laptop, I pay £15 for delivery and then get an email from DHL asking to pay £180 on import. How do you justify having the audacity to even ask for a del... See more

Company replied

Company details

  1. Electronics Company
  2. Cell Phone Store
  3. Used Computer Store

Written by the company

Apple products for less - mResell offers a fast, secure and green way for consumers and companies to sell and buy pre-owned Apple products. Two out of three Europeans would like to keep using their current digital devices for longer if provided performance is not significantly affected. Electronic waste is a major global environmental challenge, one of the fastest growing waste streams in the EU and the world. Increased awareness drives new behavior among consumers and companies – Repair, Reuse, Resell & Recycle. Since sales of new Apple products create huge volumes of used products and an emerging pre-owned market, we offer sellers and buyers a new, fast, secure and green option without the hassle of C2C transactions. For you, as a customer, when buying a device from us or selling something to us, you will always benefit from - Free climate compensated shipping for both selling and buying - 12 months warranty - Free 14-day return mResell currently operates in 10 markets in Europe and Australia.


Contact info

2.1

Poor

TrustScore 2 out of 5

160 reviews

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2.1

All reviews

(160)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

Honest and reputable company. Agreed the price and paid promptly once the device was approved. Good communication throughout

November 23, 2020
mResell.co.uk logo

Reply from mResell.co.uk

Hi,

Thank you very much for your feedback, we really appreciate it.

We wish you a nice weekend!

Rated 4 out of 5 stars

Fairly happy with my Ipad Air 2 purchase

The Ipad I purchased functions well and arrived as expected aside from a small visible patch of distorted pixels on the screen only visible when the brightness is set to moderate or high intensity. This was not mentioned in the description and was not visible in the photo of the screen displayed on the listing. Despite this I am happy with the product and plan to keep it, no other qualms.

November 23, 2020
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Reply from mResell.co.uk

Hi Nathaniel,

We apologise that the defect on the screen was not mentioned, it is a misstake from our side. We always put the defects in the description since we believe it is important to have a transparent communication. We really appreciate your feedback!

We wish you a nice weekend.

Rated 5 out of 5 stars

Reliable, fast and efficient

Used several times before and never any issues. Fast and efficient.

November 20, 2020
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Reply from mResell.co.uk

Hi,

Thank you very much for the nice feedback!

We wish you a nice weekend.

Rated 4 out of 5 stars

Very happy with this

Received promptly. In original Apple packaging, unmarked, looking like new.
Bundled with Apple 10w charger and Apple lightning cable. Only one v minor disappointment: the charger is mated with a foreign plug, not a UK one. If I could have given 4.9 stars, I'd have done so.

November 19, 2020
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Reply from mResell.co.uk

Hi John,

Thank you for your feedback. We apologise that you did not receive a UK charger, if you wouldn't mind to contact us on contact@mresell.co.uk we can arrange a compensation for this. We await your reply.

We wish you a nice Friday and weekend!

Rated 5 out of 5 stars

Brilliant phone and quick service!

I had bought an iPhone XS and it came within 3 days, brilliant condition and came with a cable and a charing port. Couldn't have been more satisfied with my order even though i bought a 4 star conditioned phone, feels like pristine.
Very quick to email me and would highly recommend anyone wanting to buy a refurbished iPhone to get it from this website, with other businesses having a lot of bad reviews, this website seems to be trustworthy.
Would defo buy from these again.

November 14, 2020
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Reply from mResell.co.uk

Hi Reece,

We are so happy to hear that you are satisfied with your purchase! For us it is very important that all of our devices have a high standard.

We wish you a nice weekend.

Rated 5 out of 5 stars

Massively Useful Resource

Since the likes of eBay give me the creeps, this company has been excellent for selling Apple products to, that I've moved on from. Never had a problem with them. 😎

November 13, 2020
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Reply from mResell.co.uk

Hi Angel,

Thank you for you nice feedback, we really appreciate it!

We wish you a nice weekend.

Rated 5 out of 5 stars

Very good value for money!

Delivery time was as expected and the phone condition absolutely great. I ordered a 4/5 quality and it really looks like Pristine to me. I definitely recommend mresell.

November 13, 2020
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Reply from mResell.co.uk

Hi,

We are happy to hear that you are satisfied with us!

Thank you for choosing mResell and we wish you a nice weekend.

Rated 5 out of 5 stars

Sale of iPhone X

If you are looking to trade in any Apple equipment then don't hesitate to use mResell in Sweden. Just used them for the second time in 3 years and the whole process and service received was first class on both occasions. If you are honest about the condition of your equipment then mResell will honour the price offered.

November 12, 2020
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Reply from mResell.co.uk

Hi Neil,

We really appreciate your feedback and we are happy to hear that you are satisfied with us!

We wish you a nice weekend!

Rated 5 out of 5 stars

Once again an efficient transaction

Once again an efficient transaction - with secure delivery and quality product - highly recommend.

November 10, 2020
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Reply from mResell.co.uk

Hi Sarah,

Thank you very much for that lovely feedback!

We wish you a nice weekend!

Rated 5 out of 5 stars

Excellent!

This was the third iPad Pro we have purchased over the last two years, (presents for ourselves and most recently our daughter). They have all been excellent. We love them. They were all delivered very quickly and they look and perform like brand new. Would highly recommend this company.

November 6, 2020
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Reply from mResell.co.uk

Hi Dawn,

Thank you very much for those kind words, we are very glad to hear that you are happy with us!

Thank you for choosing mResell and we wish you a nice Friday.

Rated 5 out of 5 stars

Recommended

I would definitely recommend it.

November 2, 2020
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Reply from mResell.co.uk

Hi Michal,

Thank you very much for your feedback!

We wish you a nice weekend.

Rated 5 out of 5 stars

I mac

Good price offered
Was a bit dubious about sending imac to Sweden
Sent on Tuesday tracked package arrived on Friday
Money in bank on Thursday
Many thanks

November 1, 2020
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Reply from mResell.co.uk

Hi Anon,

Thank you for you feedback and for choosing mResell!

We wish you a nice weekend.

Rated 5 out of 5 stars

The selling process is easy to follow

The selling process is easy to follow, and the price offered was excellent. Just make sure you get the serial number exactly right; no error message is generated, the order is simply cancelled! Thankfully it did not take too much to resurrect it, and their staff are easy to deal with.

October 30, 2020
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Reply from mResell.co.uk

Hi,

Thank you very much for your feedback, we appreciate it!

We wish you a nice Friday and weekend!

Rated 5 out of 5 stars

It's a trustworthy company!!!

It's a trustworthy company, I do recommend it, however, the time it takes to process the whole thing is too long. But I had a very good experience selling my MacBook pro to them. Be patience!!!

October 29, 2020
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Reply from mResell.co.uk

Hi Aguinaldo,

Thank you very much for for your feedback! We do apologise for the wait, we are experiencing some delays at the moment due to Black Week last week.

We wish a nice weekend.

Rated 1 out of 5 stars

BEWARE!!!

BEWARE!!!

I was quoted £700.00 on my MacBook pro. and then after they received it they offered £200.00. Apparently there was something wrong with my trackpad lol. My macbook was in pristine condition. Also took them 1.5 weeks to inspect it.

Got it back (after paying £35.00!!!)and sold it do a different company got the quoted money straight away. No fault found. They received my mac on Monday morning and paid me in the afternoon.

Don't waste your time with this company although they may quote you higher prices they will never pay it.

October 26, 2020
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Reply from mResell.co.uk

Hi Mohammed,

We would like to start by saying that we are sorry to hear that you are not satisfied with us. And of course we understand that it is both frustrating and disappointing when the estimated price lowers.

Our technicians are certified Apple technicians and they follow a very strict control and if the device is not up to standard we have to adjust the price. We have to keep in mind that we are selling the device further and it has to have a certain standard.

We appreciate the feedback and will of course take this in to account as we always want to grow and develop as a company.

We wish you a nice afternoon.

Kind regards
mResell

Rated 5 out of 5 stars

Great service

Great service, very fast delivery and the MacBook Pro is exactly what was described! Thank you!

October 22, 2020
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Reply from mResell.co.uk

Hi Michelle,

Thank you for your kind feedback and for choosing mResell!

Rated 1 out of 5 stars

Avoid selling to them!

My Apple Watch was with them for 5 working days(7 days including the weekend) and had not once had an email to say it had been inspected only that it had been received and it was ME who had to chase them to find out where it was and what was happening. I understand with Covid-19 things may run a little slower but every single company to this day that I have ever traded a product in with, has taken one working day to inspect and even process payment. I can’t fault the customer service team as they came back to me when I emailed in, however to top this off my watch came back with 2 heavy scratches to the screen! These were not there when the watch was in my possession and I have pictures to prove this, and as it was sent in a bubble wrapped envelope and the watch with a watch cover on top of it, with itself in bubble wrap, I can’t imagine this was done during transit!

October 21, 2020
Unprompted review
mResell.co.uk logo

Reply from mResell.co.uk

Hi Matt,

First of all, we would like to apologise for this. We are having some delays with the service controls and it is something that we are currently working on but of course we understand your frustration.

Regarding the scratches on the device. Could you please send in the photos of the device to contact@mresell.co.uk ? So that I will contact our technicians about this.

Kind regardings
mResell

Rated 5 out of 5 stars

Quick, simple and easy sell

Used Mresell many times and as usual the process was quick, simple and easy. Customer service is excellent with quick responses to questions. The whole selling process is very simple, from the posting of the item to receiving the payment and the prices offered for devices is very competitive. Thank you for yet another easy process and highly recommended.

October 19, 2020
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Reply from mResell.co.uk

Hi Chris,

Thank you very much for your nice feedback and we are very happy to hear that you are satisfied with your experience with us.

Thank you for choosing mResell!

Rated 1 out of 5 stars

The price at which mResell will buy may be very different from their 'offer' price

I purchased a MacBook Pro Retina 13" Mid 2014 from Mresell in 2019. Due to an upgrade I wanted to sell it back to them and received an offer of £441. When I sent the unit they said the battery had failed their test and reduced their offer to £15. As far as I am aware there were no problems with the unit when I sent it back. I am left wondering what condition the battery was in when Mresell sold me the unit.

PS - Since writing the above the unit has now been returned BUT not all the items which were sent to Mresell. More frustration with this company.

October 14, 2020
Unprompted review
mResell.co.uk logo

Reply from mResell.co.uk

Hi Alex,

We are sorry to hear that you are not satisfied with us.

When we sold the device to it passed all of the test that Apple requires including the battery test. All of our devices has to have a battery percentage over 80% if not we can not sell it. As we also have to think about the buyers, not only the sellers.

Since it was over a year ago you bought the device the battery quality has decreased and it does no longer pass Apples test, hence the lower price.

Of course, we understand that it is disappointing when the price lowers.

We do appreciate your feedback and we will take this in to account.

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