Brought mac book pro, went through the set up and no profile created, thus could not log into the machine. raised online form, no response, tried calling thier customer service number, and its... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Selling price reduced after technician review my Macbook and a new battery required. No report given to show the failings and when asked for they couldnt provide. £228 knocked off the price for the... See more
Company replied
I had bought an iPhone XS and it came within 3 days, brilliant condition and came with a cable and a charing port. Couldn't have been more satisfied with my order even though i bought a 4 star condi... See more
Company replied
Buying from you was horrendous! I buy an £800+ laptop, I pay £15 for delivery and then get an email from DHL asking to pay £180 on import. How do you justify having the audacity to even ask for a del... See more
Company replied
Company details
Written by the company
Apple products for less - mResell offers a fast, secure and green way for consumers and companies to sell and buy pre-owned Apple products. Two out of three Europeans would like to keep using their current digital devices for longer if provided performance is not significantly affected. Electronic waste is a major global environmental challenge, one of the fastest growing waste streams in the EU and the world. Increased awareness drives new behavior among consumers and companies – Repair, Reuse, Resell & Recycle. Since sales of new Apple products create huge volumes of used products and an emerging pre-owned market, we offer sellers and buyers a new, fast, secure and green option without the hassle of C2C transactions. For you, as a customer, when buying a device from us or selling something to us, you will always benefit from - Free climate compensated shipping for both selling and buying - 12 months warranty - Free 14-day return mResell currently operates in 10 markets in Europe and Australia.
Contact info
Rörstrandsgatan 39 B, 113 41, Stockholm, Sweden
- +44 20 3966 6214
- contact@mresell.co.uk
- mresell.co.uk
2.1
Poor
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from mResell.co.uk
Hi Paul,
Thank you for those kind words and for choosing mResell!
Excellent product and service
October 9, 2020
Reply from mResell.co.uk
Hi Buster,
We are happy to hear that you are satisfied with us!
Thank you for choosing mResell.
Item came super fast delivery and as…
Item came super fast delivery and as specified on site. Great service!
October 9, 2020
Reply from mResell.co.uk
Hi Jonathan,
Thank you for your nice feedback!
Absolutely delighted with the service…
Absolutely delighted with the service from Mresell. I have to say I was a bit nervous that they would find a reason to reduce the price on my iMac, but no - I was paid the full price after it had gone through their checking ! Pick up was easy with a courier collecting from my home (in the agreed time slot) and they gave me a better price than many of their competitors. Would definitely recommend!
October 9, 2020
Reply from mResell.co.uk
Hi Helena,
We are very happy to hear that you have had a nice experience with us and thank you for your kind words!
We wish you a nice weekend and thank you for choosing mResell.
Fast delivery and iPad was in perfect…
Fast delivery and iPad was in perfect condition
October 4, 2020
Unprompted review
Reply from mResell.co.uk
Hi Heather,
Thank you for you nice feedback and thank you for choosing mResell!
Great experience
Great experience, prompt payment. Nothing much to say other than wonderful company and genuinely nice customer service!!
2nd time I’ve used them and they’ve done a marvellous job
October 2, 2020
Unprompted review
Reply from mResell.co.uk
Hi Julian,
Thank you for your feedback! We always strive to offer our costumers the best service as possible so it makes us very happy to hear that you are satisfied with your experience with us.
Thank you for choosing mResell.
Quick delivery
Quick delivery, good communications, and fast payment, thank you.
October 2, 2020
Unprompted review
Reply from mResell.co.uk
Hi Jenny,
Thank you for those kind words, it makes us very happy!
Thank you for choosing mResell.
The phone is lovely -- exactly as…
The phone is lovely -- exactly as described. Good price, quick delivery.
October 1, 2020
Unprompted review
Reply from mResell.co.uk
Hi Noah,
Thank you so much for your feedback! It makes us happy to hear that you are satisfied with you phone.
Kind regards
mResell
Great new iPhone!
Very pleased with my new iPhone, it arrived exactly when promised and is in even better condition than I expected. Thanks
September 29, 2020
Unprompted review
Reply from mResell.co.uk
Hi Eddie,
We are so happy to hear that you are pleased with your experience with us, thank you very much for your feedback!
Reply from mResell.co.uk
Hi Calvin,
Thank you for your feedback and thank you for choosing mResell!
Great iMac and service 👍🏻
September 25, 2020
Unprompted review
Reply from mResell.co.uk
Hi Rick,
Happy to hear that you are satisfied with us, thank you!
Good turn-around and payment at a fair…
Good turn-around and payment at a fair price
September 22, 2020
Unprompted review
Reply from mResell.co.uk
Hi Neil,
Thank you for you feedback!
Sold for the expected price
Sold them my MacBook Pro. Was expecting them to downgrade the price offer, but was happily surprised when they accepted as-is
September 17, 2020
Unprompted review
Reply from mResell.co.uk
Hi Joel,
Thank you very much for lovely feedback!
Apple Watch series 5- quick sale and hassle free
The whole process from beginning to end was so simple and straight forward. I had the money in my account within days, I had emails to confirm my Apple Watch was received and I was kept up to date with my Payment. I can not recommend this place enough. Thank you
September 17, 2020
Unprompted review
Reply from mResell.co.uk
Hi Shelena,
Thank you for those kind words, we are so happy to hear that you are pleased with you experience!
Thank you for choosing mResell.
Staff are very helpful
Staff are very helpful, email replies are prompt and I received payment exactly as per their initial offer. It is such a pleasure doing business with Mresell. Well done.
September 10, 2020
Unprompted review
Reply from mResell.co.uk
Hi,
Thank you very much for those kind words! We are so happy to hear that you are please with us.
Thank you for your review.
Kind regards
mResell
Great product
Great product, definitely as good as new. Quick delivery.
Had an initial payments problem, but soon resolved and allowed me to re-place the order.
September 10, 2020
Unprompted review
Reply from mResell.co.uk
Hi,
Thank you for your kind feedback, we really appreciate it!
Thanks.
Selling my iMac
I sold my iMac and was given a good price. Overall I could not faulter my experience. It was collected by the carrier on the day allocated. I was advised of its arrival at the workshop and the result of the inspection. All was good. I promptly received payment.
September 7, 2020
Unprompted review
Reply from mResell.co.uk
Hi Graham,
Thank you for those kind words, we are happy to hear that you are satisfied!
The I pad was delivered promptly
The I pad was delivered promptly and is in excellent condition. It has worked perfectly so far apart from a couple of crashes.
September 7, 2020
Unprompted review
Reply from mResell.co.uk
Hi J Stones,
Thank you for you feedback, we really appreciate it!
Refurbished 2015 Macbook Air
I bought a refurbished 2015 Macbook Air from these guys, which was delivered quickly and on a specified day. The Macbook itself is in excellent conditon and works very well. At first I was hesistant but now would absolutely recommend buying a used Apple product from here. All I can say is I hope the service is as good when it comes to the 1 year warranty. (Which hopefully I won’t have to use).
August 28, 2020
Unprompted review
Reply from mResell.co.uk
Hi Suki,
Thank you very much for your wonderful feedback! We are happy to hear that you have had a good experience with us.
Thank you!
Don’t expect to get paid what you are quoted...
Paid quickly but both items were dropped in price even though I judged everything directly from their definitions. They add on specialised screen tests etc which no home test can ever do! Only use if you’re happy to except lower final prices. Around £100 - £150 less
August 27, 2020
Unprompted review
Reply from mResell.co.uk
Hi Stuart,
We appreciate your feedback as we are always looking to improve and it is important for us to get the feedback from our costumers.
I can understand that it is disappointing when the price drops after you get a higher estimated price. We base the price on both internal and external factors of the device since we need to sell it further.
Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.