Brought mac book pro, went through the set up and no profile created, thus could not log into the machine. raised online form, no response, tried calling thier customer service number, and its... See more
Company replied
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Selling price reduced after technician review my Macbook and a new battery required. No report given to show the failings and when asked for they couldnt provide. £228 knocked off the price for the... See more
Company replied
I had bought an iPhone XS and it came within 3 days, brilliant condition and came with a cable and a charing port. Couldn't have been more satisfied with my order even though i bought a 4 star condi... See more
Company replied
Buying from you was horrendous! I buy an £800+ laptop, I pay £15 for delivery and then get an email from DHL asking to pay £180 on import. How do you justify having the audacity to even ask for a del... See more
Company replied
Company details
Written by the company
Apple products for less - mResell offers a fast, secure and green way for consumers and companies to sell and buy pre-owned Apple products. Two out of three Europeans would like to keep using their current digital devices for longer if provided performance is not significantly affected. Electronic waste is a major global environmental challenge, one of the fastest growing waste streams in the EU and the world. Increased awareness drives new behavior among consumers and companies – Repair, Reuse, Resell & Recycle. Since sales of new Apple products create huge volumes of used products and an emerging pre-owned market, we offer sellers and buyers a new, fast, secure and green option without the hassle of C2C transactions. For you, as a customer, when buying a device from us or selling something to us, you will always benefit from - Free climate compensated shipping for both selling and buying - 12 months warranty - Free 14-day return mResell currently operates in 10 markets in Europe and Australia.
Contact info
Rörstrandsgatan 39 B, 113 41, Stockholm, Sweden
- +44 20 3966 6214
- contact@mresell.co.uk
- mresell.co.uk
2.1
Poor
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Really good customer service
July 13, 2020
Unprompted review
Reply from mResell.co.uk
We are happy to hear that, thank you very much!
Quality very good,good service.
July 13, 2020
Unprompted review
Reply from mResell.co.uk
Thank you very much!
Absolutely Brilliant
Mresell was a great place to get my MacBook from! My Mac came in pristine condition, it was clean and was delivered very quickly! Highly recommend!
July 13, 2020
Unprompted review
Reply from mResell.co.uk
Thank you for those kind words!
Overall good service
The experience was positive. The only thing preventing a 5 star rating is that there was a slight issue with payment. 10 days after being informed that the payment had been processed, it still hasn’t arrived in my bank account. The customer service via web chat was very good and, having informed me that they would have the finance dept look I to it they soon let me know that there had been some problem with the payment and that they had reissued it. The payment was in my account 2 days later.
I expect this was an unusual occurrence and overall the service and experience was excellent.
July 13, 2020
Unprompted review
Reply from mResell.co.uk
Thank you very much for your feedback, we really appreciate it! And we apologise that there were some problems with the payment.
Have a nice weekend!
Excellent !
Excellent price ! Personnel are super friendly and helpful.
July 13, 2020
Unprompted review
Reply from mResell.co.uk
Thank you!
Does what it says on the tin
Efficient process, fair price, all well handled. Much better value than the official Apple trade-in, and efficient process that beats trying to sell directly. Recommended.
July 13, 2020
Unprompted review
Reply from mResell.co.uk
Thank you for that nice feedback! It is very much appreciated.
Fast delivery, low battery health, 1 deep scratch
Came very fast, not in original packaging but came well packed. Phone in good condition but one small deep scratch at the top of the phone.
The phone came with a very low battery health, close to the 80% mark which means it will not last very long before I need to pay out for a replacement.
July 13, 2020
Unprompted review
Reply from mResell.co.uk
Thank you for the feedback!
Great service
Great service. No hassle and quick delivery. The phone is like new.
July 13, 2020
Unprompted review
Reply from mResell.co.uk
We appreciate your nice feedback, thank you!
Reply from mResell.co.uk
Thank you!
Excellent response from Suvi with…
Excellent response from Suvi with regards to all (many) my questions & queries. I purchased a MacBook Pro and am very satisfied with my purchase. Would recommend mResell to anyone.
Keith
July 13, 2020
Unprompted review
Hi sir or madam
Hi sir or madam , it is excellent to your company and I like the iPad Air 2 everything working fine Regards Richard Lowe
July 13, 2020
Unprompted review
Reply from mResell.co.uk
We are happy to hear that you are satisfied with your purchase, thank you!
I am thrilled by my experience with…
I am thrilled by my experience with Mresell in every way. I was drawn to them because of their care for the environment.
The product description was clear and helpful. Ordering was easy and delivery efficient with regular updates. I am a really happy customer and would not hesitate to recommend MRessell to my family and friends.
July 13, 2020
Unprompted review
Reply from mResell.co.uk
This makes us so happy, thank you so much for those kind words!
So fast and efficient during the…
So fast and efficient during the pandemic lockdown still managed next day delivery. Highly recommend
July 13, 2020
Unprompted review
Reply from mResell.co.uk
Thank you very much for your feedback!
Fantastic product
Fantastic product. Really quick delivery. Really impressed and would recommend - 100%.
July 12, 2020
Unprompted review
Reply from mResell.co.uk
Thank you very much for you feedback, we appreciate it!
Have a nice weekend.
Kind regards
mResell
Don't SELL you item to them! Beware!!!! Don't be stupid like me!
Mresell.co.uk
DO NOT SEND any items to them! They will RIP YOU RIGHT OFF!
First, I am not sure if all the reviews on trustshop are genuine, I tried to leave a review, it's impossible to do so!
I got an online valuation of £625 for my Mac book, sent it over to Sweden, then got a 'revised' quote of £425!! reason: battery failure!!! A total of £200 reduction in price for a Mac that is in MINT condition! If you want it back it's a £35 fee! so you either take the bullet or pay £35 and risk not having your Mac back in the condition you sent to them!
Either way, you are the looser!
DON'T be stupid like me! I was tempted by the high valuation!
May 19, 2020
Unprompted review
Really really bad communication
Have experienced a problem with the order and they are EXTREMELY difficult to get hold of. Their phone number isn't manned so it's just a useles answering machine, and e-mails aren't responded to.
The prices offered are enticing but it simply isn't worth it when their customer service is not existent.
May 15, 2019
Unprompted review
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