mResell.nl Reviews 513

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent, delivery in 3 days, installation smooth, ipad 2017, 128 GB, looks like new, so far best experience, just all email and text comes in Nederland, but google translate is your friend :-) De... See more

Company replied

Rated 5 out of 5 stars

I like that you can see the battery capacity of the phone before ordering. I ordered an iPhone in good condition and as a side note there appears to be a bit of dust under the front camera. However I... See more

Company replied

Rated 5 out of 5 stars

I ordered iphone 16 pro max 250gb. First i was skeptical but after using this for a few days, I’ll say I’m completely satisfied. Battery is 100% with 230 cycles which is not real indeed it give me a g... See more

Company replied

Rated 5 out of 5 stars

We ordered our laptops with DHL Express on a Saturday and by mid Tuesday they arrived. Both ordered macbook pros are in top condition, can't really tell they are second-hand: one is 2017 and the other... See more

Company replied

Company details

  1. Electronics Company
  2. Cell Phone Store
  3. Used Computer Store

Written by the company

Apple-producten voor minder geld – mResell biedt een snelle, veilige, groene manier voor consumenten en bedrijven om tweedehands Apple-producten te verkopen en te kopen. Twee op de drie Europeanen zouden hun huidige digitale apparaten langer willen blijven gebruiken als de prestaties er niet noemenswaardig onder lijden. Elektronisch afval is wereldwijd een grote uitdaging voor het milieu en een van de snelst groeiende afvalstromen in de EU en de wereld. Bewustwording leidt tot nieuw gedrag bij consumenten en bedrijven – Herstellen, hergebruiken, herverkopen & recycleren. De verkoop van nieuwe Apple-producten leidt tot enorme hoeveelheden gebruikte producten en een opkomende markt voor tweedehands producten. Als verkopers bieden we kopers een nieuwe, snelle, veilige en groene optie zonder de rompslomp van C2C-transacties. Als klant, wanneer je een apparaat van ons koopt of iets aan ons verkoopt, profiteer je altijd van: een gratis milieuvriendelijke verzending voor zowel verkopen als kopen een garantie van 12 maanden gratis retourneren binnen 14 dagen Momenteel is mResell actief op 10 markten in Europa en Australië.


Contact info

4.8

Excellent

TrustScore 5 out of 5

513 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always good service

Always good service !

I’m a regular seller to Mresell, the service is always great

October 4, 2022
mResell.nl logo

Reply from mResell.nl

Bedankt voor uw feedback!
We zijn blij om te horen dat u tevreden bent met onze service :)
Vriendelijke groeten mResell

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual; this is already my 6th sale without any glitch at all…

October 13, 2022
mResell.nl logo

Reply from mResell.nl

Bedankt voor uw feedback!
We zijn blij om te horen dat u tevreden bent met onze service :)
Vriendelijke groeten mResell

Rated 5 out of 5 stars

Always go to mResell :) …

Every time I want to upgrade my Apple devices I got to mResell! Great and professional service which I have been using for quite some time.
I highly recommend it!

August 27, 2022
mResell.nl logo

Reply from mResell.nl

Bedankt voor uw feedback!
We zijn blij om te horen dat u tevreden bent met onze service :)
Vriendelijke groeten mResell

Rated 3 out of 5 stars

Bad customer service

I sent my iPhone 13 Pro Max to Mresell . Though they it all finalized quickly, The communicationis and the timing of the pay out is very bad. Also, the customer service is not as good as I had hoped.

Because I saw Mresell finalized the revision, I wanted to make sure when the money would land in my account. On their website it says 2 to 3 busines days. I chatted with Maria and she was very rude: COME BACK AT LUNCHTIME she wrote . This is not how you treat customers that you still need to pay.

August 24, 2022
Unprompted review
mResell.nl logo

Reply from mResell.nl

Bedankt voor uw feedback!
Onze excuses voor het incident. We zullen ons best doen om dergelijke ongemakken te voorkomen.

Met vriendelijke groeten,
mResell

Rated 1 out of 5 stars

Be very careful when sending your stuff…

Be very careful when sending your stuff and make sure you read all the fine print. A non-EU keyboard (like the standard US international) will bring their offer down by 150 euros and you have to pay a hefty 'service' fee to get your laptop back.

June 23, 2022
Unprompted review
mResell.nl logo

Reply from mResell.nl

We are sorry to hear that you are unhappy with your service. However, the keyboard layout is not in fine print, it actually is one of the main questions during the registration procedure. It is clearly asked if it is an EU or non EU layout and you answered it to be an EU keyboard, which it clearly is not. Had it been answered correctly, you would get the price deduction right away and would not need to send it in and pay the service fee. The service and administration fee of 39€ is charged to cover the costs we incurred in processing your order, which is also described in the terms and conditions. Nevertheless, we still hope that after some time you will visit us again and fully enjoy our service. All the best, your mResell Team <3

Rated 5 out of 5 stars

Fourth time in a row excellent customer…

Fourth time in a row excellent customer service and fair prices.

May 7, 2022
mResell.nl logo

Reply from mResell.nl

Bedankt voor uw feedback!
We zijn blij om te horen dat u tevreden bent met onze service :)
Vriendelijke groeten mResell

Rated 1 out of 5 stars

Cost for returns are 29 Euro...that's…

Cost for returns are 29 Euro...that's unfair.

March 31, 2022
mResell.nl logo

Reply from mResell.nl

Thank you very much for your review. We are sorry to hear that you are unsatisfied with the service. However, we would like to mention that you were aware about the return fee. It is clearly mentioned in out T&C, which you read before you send your product in.

Rated 5 out of 5 stars

Fast service and always pay a fair…

Fast service and always pay a fair price for my items. Inspection and payment always fast too.

March 5, 2022
mResell.nl logo

Reply from mResell.nl

Bedankt voor uw feedback!
We zijn blij om te horen dat u tevreden bent met onze service :)
Vriendelijke groeten mResell

Rated 5 out of 5 stars

Top condition macbook pros and on time delivery

We ordered our laptops with DHL Express on a Saturday and by mid Tuesday they arrived. Both ordered macbook pros are in top condition, can't really tell they are second-hand: one is 2017 and the other 2018. Very happy with mresell! I would definitely recommend it!

March 3, 2022
mResell.nl logo

Reply from mResell.nl

Bedankt voor uw feedback!
We zijn blij om te horen dat u tevreden bent met onze service :)
Vriendelijke groeten mResell

Rated 5 out of 5 stars

Super . Really good service

Thank you very much for the pc . Everything worked out well, the pc is like new..Quick delivery, and a good price..

Regards John

February 11, 2022
mResell.nl logo

Reply from mResell.nl

Thank you for your feedback.

Rated 5 out of 5 stars

Top!

Prima website. Proces wordt goed uitgelegd. Afhandeling is prima en conform de beloftes zoals vermeld in de website.

January 18, 2022
mResell.nl logo

Reply from mResell.nl

Thank you for your feedback.

Rated 1 out of 5 stars

Selling your computer to mResell, dont do it!

Selling your Macbook to mResell is a worse service. First offer of €240 was lowered by a second one with alleged comment that battery was too old. This is a lie, I fully checked the MacbookAir before I sent it, not only by Apple software but also by other diagnostic software. The second price offered was €150. So the price was another bad gesture, a new battery can be purchased somewhere between €29 and €60, so €90 difference is just putting up the finger to the selling client.

January 1, 2022
mResell.nl logo

Reply from mResell.nl

Thank you for your review. We highly appreciate it. All batteries need to run an Apple battery test, if they fail it, we need to replace it. The costs deducted include the new Apple battery and the labor costs for exchanging it. We still hope you understand our situation and someday maybe give us another chance to rebuild your trust. Regards, mResell

Rated 5 out of 5 stars

A fair priceoffer

A fair priceoffer. Procedure is as they tell you. Prompt payment. No hassle.

December 17, 2021
mResell.nl logo

Reply from mResell.nl

Thank you for your feedback.

Rated 5 out of 5 stars

Better than expected

Fast delivery, good price and the quality was better than expected!

December 10, 2021
mResell.nl logo

Reply from mResell.nl

Thank you for your feedback.

Rated 5 out of 5 stars

Excellent

Excellent, delivery in 3 days, installation smooth, ipad 2017, 128 GB, looks like new, so far best experience, just all email and text comes in Nederland, but google translate is your friend :-)

Delivery over DHL excellent and smooth. Let us hope that product will function at least those 3 years like refurbishedstore.de promissed :-), obviously they are just middle man...

December 8, 2021
mResell.nl logo

Reply from mResell.nl

Thank you for your feedback.

Rated 2 out of 5 stars

Battery pack

The Battery pack is quite bad. It's getting empty too fast (half a day)...

December 7, 2021
mResell.nl logo

Reply from mResell.nl

Hi, thank you for your review. You purchased the device at refurbished.nl, did you write them about it? You have the right to exchange the device.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look