Very unimpressed when I arrived promptly at 07.50 on Friday 3rd October at Leigh on Sea. Staff were unprepared and not even present on time for my appointment The person's English was poor which wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked an MRI scan online at the Collindale clinic, next day appointments were available. Staff at the clinic were friendly and informative, the scan itself was on the lumbar spinal region. Th... See more
Booked myself an appointment which was fast within 2 days! Receptionist was lovely and very efficient.lady that did the scan was also lovely, I found it a bit difficult to be in the correct position... See more
I had an accident at work on 27th December, went for X-rays and had Physio, the injury was a twisted ankle causing me to fall to the floor,the ankle improved somewhat but the knee was getting worse,... See more
Company details
Written by the company
We offer private MRI scans in the UK from just £199 that you can book online with no referral needed. Our MRI services are safe, versatile and help detect a wide range of health issues by producing detailed images of tissues, organs and bones using magnetic fields and radio waves. We also offer fast, safe and competitively priced MRI services in London and Essex.
Contact info
1629 London Road, Leigh-on-Sea, Essex, SS9 2SQ, Southend-on-Sea, United Kingdom
- 01702782006
- marketing@mriplus.co.uk
- mriplus.co.uk
3.2
Average
69 reviews
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would not recommend this place at all…
I would not recommend this place at all they give you report but not much written on it. Not enough information to past the report to the GPS . And the GPS would not take a seriously so to be honest it's a waste of money best to go somewhere else who would do the report professionally which GP's would take it seriously. I have given MRI plus 1 because 0 was not there. Don't waste your money at this place
April 28, 2025
Unprompted review
the service was worse than terrable…
the service was worse than terrable refused to refund my money so i issued a court summons which they ignored and now have a ccj against them
April 7, 2025
Unprompted review
Reply from MRI Plus
Dear Paul,
We are sorry to read about your experience and take feedback like this very seriously. Our team always aims to provide clear communication and fair resolutions for all customers.
We would genuinely welcome the opportunity to review the matter and understand what happened. You can write to me directly at prerana.ramteke@chartwellprivatehospital.co.uk with your name, booking reference, and any previous correspondence so we can investigate this as a priority.
MRI Plus follows strict procedures when handling customer concerns and legal matters, and we are committed to resolving issues wherever possible. We would appreciate the opportunity to look into this and assist you.
Kind regards,
Prerana Ramteke
MRI Plus
Will not recommend
Although I had a good experience at Hendon and the two people I met on the day were very friendly and helpful, can't say the same with the experience after my mri. Hadn't received the mri report on time, bad customer service, poor report, no replies on my email complaints, if you get in contact with a manager who promises to help, they never get back to you at all, multiple phone calls to which they take a message and nothing happens after that. Will not recommend. In process of seeking a legal advice.
January 13, 2026
Unprompted review
Reply from MRI Plus
Dear Svetoslava,
Thank you for your feedback. We are sorry to hear that parts of your experience did not meet your expectations, particularly regarding communication and the delay in receiving your report.
We understand how frustrating it can be when responses are not as prompt as they should be, and we apologise for the inconvenience this caused you.
We are pleased that the matter was ultimately resolved by arranging a repeat scan, and we hope this helped provide the clarity and reassurance you were seeking. Your comments regarding communication and follow-up have been noted, as we are continuously working to improve our processes and patient experience.
If there is anything further you would like to discuss, please feel free to contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
.
Kind regards,
MRI Plus
Outstanding
Most helpful staff (Lama and the team at Hendon. Booking was easy at a very reasonable price. The results received super quick. Communicated very well throughout. A BIG thank you to all!
November 13, 2025
Unprompted review
Reply from MRI Plus
Thank you so much for your wonderful feedback, Amina.
We’re delighted to hear that you found our team at Hendon, especially Lama, helpful and supportive. It’s great to know that the booking process was smooth, the pricing met your expectations, and that you received your results quickly.
Your kind words truly mean a lot to us and to the whole team. Thank you for choosing MRI Plus — we’re always here if you need us again.
I had a disappointing experience
I had a disappointing experience with MRI Plus. They did an MRI of my left knee in May 2025. With regards to my meniscus, the radiologist report mentioned a focal tear. Based on this info, I began physio. When things didn't improve sufficiently, I later saw a surgical consultant. He said the MRI images were of poor quality, yet still showed a clear bucket handle meniscus tear — something the MRI Plus radiologist report completely missed. A follow-up MRI elsewhere confirmed this. A bucket handle tear should be identified promptly, as it can sometimes be repaired if treated quickly. The fact that it wasn’t flagged in the initial report delayed my diagnosis and treatment. For what it is worth, I did a search on the radiologist who complied the report, and see from his LinkedIn profile that he is based in a developing world country. I assume this, combined with the cheaper equipment MRI Plus uses is why they offer their scans for a slightly cheaper price than elsewhere. I have contacted MRI Plus to discuss this, but I never received a response. Based on my experience, I would not recommend MRI Plus and would advise others to consider alternative providers where image quality, radiologist skill and communication with the customer are taken more seriously.
May 13, 2025
Unprompted review
Reply from MRI Plus
Dear Paul,
We are very sorry to read about your experience and the concerns you have raised regarding your MRI report. We take matters of diagnostic accuracy, patient care, and communication extremely seriously.
We would very much like the opportunity to review this thoroughly and discuss it with you directly. Please could you contact me at prerana.ramteke@chartwellprivatehospital.co.uk
so we can investigate this matter in detail and work towards a resolution.
We look forward to hearing from you.
Great service at MRI Plus Hendon
I suffer with severe claustrophobia and my consultant referred me to Hendon for an open MRI of my brain and neck.
I was there for 2 hours. Danny and his colleague could not have been kinder. So patient with me throughout, despite my tears and anxiety. A couple of my scans needed repeating as I had moved slightly. I never felt rushed . Danny kindly took me out of the scanner between each scan which definitely helped. I will be never be at ease with having a scan but if I needed to in the future I would definitely contact Hendon.I would highly recommend.
October 26, 2025
Unprompted review
Reply from MRI Plus
Dear Sally,
Thank you so much for your wonderful feedback.
We understand how difficult MRI scans can be, particularly when dealing with claustrophobia, so it truly means a lot to hear that Danny and his colleague were able to support you with patience and care throughout your visit. Your comfort and wellbeing are always our priority, and we’re very pleased that you felt looked after and never rushed.
We’ll be sure to share your kind words with the team — they will be delighted to hear them.
Thank you again for your recommendation. We’re here for you whenever you need us.
VERY UNIMPRESSED
Very unimpressed when I arrived promptly at 07.50 on Friday 3rd October at Leigh on Sea.
Staff were unprepared and not even present on time for my appointment
The person's English was poor which was not reassuring
I requested that my images and report were sent to my GP surgery - which is only 3 feet away from Chartwell - and nothing has been sent to them. I have an appointment to discuss this with my GP. Then I tried to call today - impossible - goes through to endoscopy who then cannot transfer to reception as the line just goes dead !
October 3, 2025
Unprompted review
Reply from MRI Plus
Dear Mrs Mills,
Thank you for your feedback. We are very sorry to hear about your experience and that we did not meet the standards we strive to provide.
We sincerely apologise for the delay at the start of your appointment and for any frustration this caused. We also regret that you did not feel reassured during your visit — clear communication and patient confidence are extremely important to us, and your comments will be addressed with the team.
Regarding your images and report, this is not the level of service we expect. We would like to investigate this urgently and ensure everything has been sent correctly to your GP. We are also sorry to hear about the difficulty you experienced when trying to reach us by phone, and we will be reviewing this internally.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
so we can look into this matter promptly and resolve it for you.
Quick appointment time and excellent…
Quick appointment time and excellent experience, I was reassured when I got a bit anxious about the scan itself. Thank you.
August 9, 2025
Unprompted review
Reply from MRI Plus
Thank you so much for your lovely feedback.
We’re delighted to hear that you had a quick appointment and an excellent experience with us. It’s especially reassuring to know that our team was able to put you at ease when you felt anxious — your comfort and peace of mind are always a priority for us.
We truly appreciate you taking the time to share your experience.
Excellent service from start to finish
Excellent service from start to finish. Got appointment almost immediately and young lady was really pleasant and made you feel totally relaxed. Thank you to all.
July 24, 2025
Unprompted review
Reply from MRI Plus
Dear Lesley,
Thank you so much for your wonderful review.
We’re delighted to hear that you were able to get an appointment so quickly and that you felt relaxed and well looked after during your visit. Providing a smooth and reassuring experience from start to finish is exactly what we aim for.
We’ll be sure to pass your kind comments on to the team — they’ll really appreciate it.
Thank you again for taking the time to share your experience.
Very good service thank you
July 24, 2025
Unprompted review
Quick appointment
Quick appointment - received a call same day as referral for an appointment the following day. Great service on the day & everything was explained thoroughly. Was well looked after. Thank you.
July 23, 2025
Unprompted review
Reply from MRI Plus
Thank you very much for your kind review.
We’re so pleased to hear that you were contacted promptly and able to secure an appointment so quickly. It’s also wonderful to know that everything was explained clearly and that you felt well looked after during your visit — that’s exactly the experience we strive to provide.
We truly appreciate you taking the time to share your feedback.
MRI UPPER ABDOMINAL
I arrived on time and the receptionist was great. All the information and instructions was very well.
July 23, 2025
Unprompted review
Reply from MRI Plus
Dear Delson,
Thank you for your lovely feedback.
We’re pleased to hear that you were welcomed warmly by our receptionist and that all the information and instructions were clearly explained to you. Providing clear guidance and a positive experience from the moment you arrive is very important to us.
We appreciate you taking the time to share your experience.
Had an MRI today with Aysha
Had an MRI today with Aysha. All went very smoothly.
July 22, 2025
Unprompted review
Had a MRI today
Had a MRI today. I booked on line which was efficient as had lots of appointments. Service is good arrived and was led almost straight away to MRI. Clean facilities, drinks available if needed. Staff friendly
July 21, 2025
Unprompted review
10 out of 10 very good service lovely…
10 out of 10 very good service lovely staff 100% recommend and will deffo use again in the future
July 18, 2025
Unprompted review
I had an MRI scan
I had an MRI scan this morning and Aysha & Prince were absolutely fantastic at keeping me calm after I became quite upset and anxious. They made the whole experience much easier. Would highly recommend. Thank you
July 18, 2025
Unprompted review
Not professional
I booked an MRI and arrived for my 10am appointment, only to be told, after waiting around, that all scans had been cancelled due to a power failure.
While I appreciate that technical issues sometimes happen, the team were aware of the problem earlier that morning yet made no attempt to contact me and save me a wasted journey. To make matters worse, they seemed unprepared and vague about what would happen next.
Their business model appears to be entirely price-driven, they offer some of the cheapest MRIs around, but this seems to come at the expense of basic customer service. I was recommended to them by my physio, but after this experience, I’ll be going elsewhere.
I had to call, email and chase to get a refund, and didn't even get an apology. Plenty of poor reviews and some good ones. You take your chances for sure!
July 7, 2025
Unprompted review
Reply from MRI Plus
Dear Rob,
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and sincerely apologise for the inconvenience and frustration this caused you.
A power failure and the resulting cancellation of scans is unfortunately outside of our control, however you are absolutely right — you should have been contacted as soon as we became aware of the issue. We understand how frustrating it must have been to travel for your appointment only to be informed on arrival, and we apologise that this was not handled better.
We are also concerned to hear that you felt communication on the day was unclear and that you had to chase for your refund. This is not the standard of service we aim to provide, regardless of our pricing, and we take your comments seriously.
Your feedback has been shared with the management team so we can review our emergency communication procedures and ensure improvements are made.
We are genuinely sorry that your experience did not reflect the level of care we strive for.
Pretty simple experience
Pretty simple experience - no issues and went smoothly.
Haven’t seen my results yet
July 10, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.