Mr Jones Watches Reviews 

1,298
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the watches for their unique, artistic designs and excellent quality, often describing them as imaginative and well-made. Many reviewers highlight the exceptional customer service, noting its responsiveness, helpfulness, and personal approach in resolving issues. People also appreciate the fast and efficient delivery service, often mentioning that products arrive promptly and well-packaged. However, some customers mentioned minor product aspects that could be improved, such as preferences for different sizing, the inclusion of anti-reflective coating, or better visibility in low light conditions. A few also noted occasional minor initial defects like a dented strap or incorrectly punched holes, though these were often promptly addressed.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting its unique, funky, and high-quality design,... See more

Quality

People report positive experiences with quality, often describing the watches as unique, high-quality, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and efficient delivery,... See more

Service

Customers had positive experiences with service, often highlighting the excellent, quick, and reliable... See more

Customer service

Customers consistently note positive experiences with customer service, with many describing it as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The moment I saw the starcatcher watch I knew that I had to have one. It is so beautiful and is a very welcome addition to my collection of Mr Jones watches. All the watches are beautiful quality, ama... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient delivery, that was easy to do. When the watch arrived, it genuinely exceeded my expectations in terms of quality and finish, and I was absolutely delighted with it! I'd happily buy... See more

Company replied

Rated 5 out of 5 stars

Really great experience. We went to the shop to try on the watches we'd seen online. The shop staff were excellent in explaining how the watches worked, helped us try on a couple different straps to s... See more

Company replied

Rated 5 out of 5 stars

Great customer service. After several years my watch had stopped working. So I arranged for it to be checked over/serviced etc. It turned out a local jeweller fitted an incorrect battery! The wa... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Clock Watch Maker
  3. Fashion Accessories Store
  4. Watch Store

About Mr Jones Watches

Written by the company

We make unusual watches which tell a story, start a conversation or simply make you smile.

Established in 2007, we're a small, passionate team working from our London workshops to bring you watches that are a bit different.

We collaborate with talented artists and designers across the world to produce distinctive watches that are unique to Mr Jones Watches.

Each colour you see in our designs are mixed by hand, before being printed layer by layer. Then each component is carefully assembled by hand - all in our London based workshops.

Our playful and eye-catching designs see watches move away from being a purely functional accessory, as most people now check the time on their mobile phones or smart devices.

We're committed to pushing the boundaries of watch design by creating new, unique and interesting watches.

Our unique watches are created using a variety of movements: quartz, jump-hours and Swiss movements.

We also create beautiful gilded watches, using precious metals should as gold and palladium.

We ship our watches worldwide and our vibrant shop is in the heart of London’s West End, Seven Dials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,298)

321 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The watch design is awesome and it…

The watch design is awesome and it arrived in perfect conditions. The only one thing I would have loved is if it had some kind of lume. To make it look like radioactive in the monster or something? And for it to be legible at night. I don’t know, just thinking out loud. Love the watch

December 2, 2025
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Reply from Mr Jones Watches

Thank you for taking the time to share your feedback! I have been sure to pass this onto our team who will take it on board. We hope you are enjoying your new watch.

Rated 5 out of 5 stars

Amazing Watches

Amazing Watches, super fast service and the Blackfridayprice was unbeatable!

November 27, 2025
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Reply from Mr Jones Watches

Thank you!

Rated 5 out of 5 stars

Beautiful watch

Beautiful watch, it is what I expected from the picture!

November 30, 2025
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Reply from Mr Jones Watches

This is great to hear. Thanks for the review!

Rated 5 out of 5 stars

All the way to Australia…

Having ordered it all the way to Australia, I was bit nervous as I had not tried the watches or seen in person. So just going by the online viewing I was not at all disappointed. Loved up to my expectations and I am already enjoying wearing the ‘for a perfectly useless afternoon’ watch in the Aussie summer.

November 30, 2025
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Reply from Mr Jones Watches

Thanks for your review - so glad to hear that you are enjoying your new watch in the sun!

Rated 5 out of 5 stars

Exquisite watch, great service

Exquisite watch in beautiful packaging, excellent service and fast delivery. Highly recommend supporting this independent company producing unique pieces of art.

October 16, 2025
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Reply from Mr Jones Watches

Thanks for your review! We are grateful for your support.

Rated 5 out of 5 stars

useless afternoon

I was looking at this watch for a while & couldn't make my mind up about buying it but I'm so glad I did.
It looks good & people have asked about it. It was delivered very quick & I was kept up to date on the process. Definitely recommend this company.

November 28, 2025
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Reply from Mr Jones Watches

Thanks for your review - we're glad to hear of your positive experience!

Rated 5 out of 5 stars

Beam me up watch looks nice

Beam me up watch looks nice, keeps time well, and arrived very quickly.

November 26, 2025
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Reply from Mr Jones Watches

Thanks for your review! We hope you enjoy your new watch.

Rated 5 out of 5 stars

Stunning watch

Excellent service and prompt delivery.
Beautifully packaged and a beautiful and quality watch.
I have coveted this watch for so long and I am not disappointed! A wonderful Christmas gift.

November 28, 2025
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Reply from Mr Jones Watches

Thank you!

Rated 5 out of 5 stars

This is now the 4th watch we've…

This is now the 4th watch we've purchased for our daughter and as usual it's beautiful.

November 28, 2025
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Reply from Mr Jones Watches

Thank you for your review and for sharing your love of our brand!

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Gorgeous designs. Husband loved his present.

November 26, 2025
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Reply from Mr Jones Watches

So glad to hear that your husband loves his new watch! Thanks for your review.

Rated 5 out of 5 stars

Great product

Great product, easy to use website makes it easy to purchase.

November 27, 2025
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Reply from Mr Jones Watches

Thanks for your review!

Rated 5 out of 5 stars

Excellent checkout process and crazy…

Excellent checkout process and crazy fast shipping to Canada. Ended up paying about $35 in border duty fees which isn’t bad. As for the watch, this is my second MJW watch and they are great. Very happy that that made the decision to change the case shape and dimensions as it’s perfect now. I can see another one (3rd) in my life soon. Thank you.

November 27, 2025
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Reply from Mr Jones Watches

Thanks so much for sharing your positive experience. So glad that you are a fan of the new lug style!

Rated 5 out of 5 stars

Fun watch to have 😄

Fun watch to have 👍. It catches people's attention 👀. I'm on the lookout for newer designs 🔎.

November 27, 2025
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Reply from Mr Jones Watches

Thank you for your review! I'd recommend signing up for our mailing list to receive news on our latest designs.

Rated 5 out of 5 stars

Fast service

Fast service, great quality item especially as I purchased during black friday.

November 25, 2025
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Reply from Mr Jones Watches

Thanks!

Rated 5 out of 5 stars

A wonderful experience all round

After visiting the wonderful London store my husband has been keenly following the brand and watches the youtube channel regularly. He’s now on his second watch and all service has been immaculate.

November 25, 2025
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Reply from Mr Jones Watches

Thank you for the review!

Rated 5 out of 5 stars

Absolutely brilliant customer services

Absolutely brilliant customer services, my original parcel was left outside my home and stolen, Mr Jones couldn't gave been more helpful or efficient 10/10

November 25, 2025
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Reply from Mr Jones Watches

I am glad we were able to resolve the issue quickly - thank you for the review!

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