Mr Jones Watches Reviews 

1,298
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the watches for their unique, artistic designs and excellent quality, often describing them as imaginative and well-made. Many reviewers highlight the exceptional customer service, noting its responsiveness, helpfulness, and personal approach in resolving issues. People also appreciate the fast and efficient delivery service, often mentioning that products arrive promptly and well-packaged. However, some customers mentioned minor product aspects that could be improved, such as preferences for different sizing, the inclusion of anti-reflective coating, or better visibility in low light conditions. A few also noted occasional minor initial defects like a dented strap or incorrectly punched holes, though these were often promptly addressed.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting its unique, funky, and high-quality design,... See more

Quality

People report positive experiences with quality, often describing the watches as unique, high-quality, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and efficient delivery,... See more

Service

Customers had positive experiences with service, often highlighting the excellent, quick, and reliable... See more

Customer service

Customers consistently note positive experiences with customer service, with many describing it as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The moment I saw the starcatcher watch I knew that I had to have one. It is so beautiful and is a very welcome addition to my collection of Mr Jones watches. All the watches are beautiful quality, ama... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient delivery, that was easy to do. When the watch arrived, it genuinely exceeded my expectations in terms of quality and finish, and I was absolutely delighted with it! I'd happily buy... See more

Company replied

Rated 5 out of 5 stars

Really great experience. We went to the shop to try on the watches we'd seen online. The shop staff were excellent in explaining how the watches worked, helped us try on a couple different straps to s... See more

Company replied

Rated 5 out of 5 stars

Great customer service. After several years my watch had stopped working. So I arranged for it to be checked over/serviced etc. It turned out a local jeweller fitted an incorrect battery! The wa... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Clock Watch Maker
  3. Fashion Accessories Store
  4. Watch Store

About Mr Jones Watches

Written by the company

We make unusual watches which tell a story, start a conversation or simply make you smile.

Established in 2007, we're a small, passionate team working from our London workshops to bring you watches that are a bit different.

We collaborate with talented artists and designers across the world to produce distinctive watches that are unique to Mr Jones Watches.

Each colour you see in our designs are mixed by hand, before being printed layer by layer. Then each component is carefully assembled by hand - all in our London based workshops.

Our playful and eye-catching designs see watches move away from being a purely functional accessory, as most people now check the time on their mobile phones or smart devices.

We're committed to pushing the boundaries of watch design by creating new, unique and interesting watches.

Our unique watches are created using a variety of movements: quartz, jump-hours and Swiss movements.

We also create beautiful gilded watches, using precious metals should as gold and palladium.

We ship our watches worldwide and our vibrant shop is in the heart of London’s West End, Seven Dials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,298)

321 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought a beautiful watch for my eldest…

Bought a beautiful watch for my eldest son for Christmas who was absolutely thrilled and has never taken it off
Speedy service and well informed about delivery with updates arriving on time
Fantastic work 😄👍

December 16, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks so much for the review. We're glad to hear that your son is enjoying his new watch!

Rated 5 out of 5 stars

The best watches you'll ever buy

I bought two watches a while ago, one of them needed some TLC so I brought it to the Neal Street shop. The shop assistants were so attentive, kind, helpful, and precise as to what the steps for the repairs were, and the repair itself took only 2 weeks!
All watches are top quality, and the only ones you'll ever wear. I'll definitely buy again!

January 16, 2026
Unprompted review
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks so much for sharing your experience with us. We're so glad our shop team were accommodating with your repair.

Rated 5 out of 5 stars

Great company to deal with

The watch is lovely- quirky, pretty and a great 18th present for our daughter. We got the Ascendent, and it was more money than I would normally spend but it is essentially a long term piece of jewellery - and she loves it. Customer service was particular good , responsive and personal. Very pleased.

January 14, 2026
Unprompted review
Mr Jones Watches logo

Reply from Mr Jones Watches

This is great to hear! Thanks for sharing your positive experience with us. We hope your daughter is enjoying her new watch.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, answering my queries and guiding me to the best product.

December 16, 2025
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Reply from Mr Jones Watches

Thanks for taking the time to leave a review!

Rated 5 out of 5 stars

My watch had a fault under warranty…

My watch had a fault under warranty which was handled perfectly by the team at MJW. Smooth communication, no complications, very good service.

December 4, 2025
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Reply from Mr Jones Watches

This is great to hear - thanks for your review!

Rated 5 out of 5 stars

Fantastic service arrived next day

Fantastic service arrived next day. Beautifully boxed. Bought the watch for my son as he has wanted a Mr Jones watch. Have to say the watch is a fabulous time piece. A work of art. Love it.

December 2, 2025
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Reply from Mr Jones Watches

Thank you for your review! We hope your son is enjoying his new watch.

Rated 5 out of 5 stars

Top class order process

The ordering process was simple. Regular updates during the shipping process and the product arrived much before expected.

December 8, 2025
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Reply from Mr Jones Watches

Thank you for your review!

Rated 5 out of 5 stars

Ordered a watch for my daughter for…

Ordered a watch for my daughter for Christmas, order was filled promptly, kept up to date on delivery and received in the time frame posted.

Great service and my daughter loved her watch. Great success all around.

December 8, 2025
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Reply from Mr Jones Watches

Thanks for taking the time to leave your review! We are glad to hear that your daughter is enjoying her new watch.

Rated 5 out of 5 stars

from order to delivery it was quick

from order to delivery it was quick, enjoyable and a welcome surprise at the speed of service, I am delighted with the quality timepiece creative design and personal attention.

December 3, 2025
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Reply from Mr Jones Watches

Thank you for your review!

Rated 5 out of 5 stars

Unique dials with affordable price. Watches can start a conversation and draw attention!!

Fast shipping and easy ordering. Customer service is fast and good. Received the watch I ordered in less than one week in Canada. Watch is excellent except there was a minor dent on the strap. However, MJW has addressed that right away with the replacement. Not only are their watches are unique and special, their after sale service is excellent. If you are looking for a watch with interesting dials and an affordable price, you should check out this watch company from the UK. A lot of fun designs for their watches, and will order again if some future design fits my taste! Thank you.

November 27, 2025
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Reply from Mr Jones Watches

Thanks for taking the time to share your feedback. I am so sorry to hear about the dent on your strap. Our team will be in touch via email so we can get this replaced for you. We hope you are enjoying your new watch!

Rated 5 out of 5 stars

My experience was excellent

My experience was excellent. I ordered the watch online and chose to pick it up in-store while visiting London.
When I arrived, the staff introduced me to the watch, explained how to read the time, and set everything up for me.
I’m very happy with the overall experience and highly recommend it.

November 4, 2025
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Reply from Mr Jones Watches

This is great to hear! Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

I really love this watch

I really love this watch and have wanted to get it for a few years now. It's a great talking point. I love the colours of the watch.

December 2, 2025
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Reply from Mr Jones Watches

Thank you for your review!

Rated 5 out of 5 stars

Helpful and Accommodating

After purchasing the item I was going to be out of the country for delivery. I contacted Mrs Jones and arranged for the delivery to be held back and sent out on my return. They couldn't have been more helpful. The item was delivered promptly and well packaged. My son was surprised and over the moon with his watch.

December 2, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

This is great to hear - thanks for the review! We hope your son is enjoying his new watch.

Rated 5 out of 5 stars

More than a watch—it’s a work of art!

I am absolutely loving my Number Cruncher. It’s rare to find a watch that is this creative while still having a high-quality automatic movement. The design is a fantastic conversation starter, and the "jumping hour" feature is really unique.
The build quality is solid, it arrived quickly, and it’s easily the most interesting piece in my collection. If you want something different from the usual boring watch designs, I highly recommend Mr Jones Watches. RMD

November 30, 2025
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Reply from Mr Jones Watches

Thank you so much for taking the time to leave your detailed feedback - we really appreciate it. So glad to hear that you are enjoying your new watch!

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