Mr Jones Watches Reviews 

1,298
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the watches for their unique, artistic designs and excellent quality, often describing them as imaginative and well-made. Many reviewers highlight the exceptional customer service, noting its responsiveness, helpfulness, and personal approach in resolving issues. People also appreciate the fast and efficient delivery service, often mentioning that products arrive promptly and well-packaged. However, some customers mentioned minor product aspects that could be improved, such as preferences for different sizing, the inclusion of anti-reflective coating, or better visibility in low light conditions. A few also noted occasional minor initial defects like a dented strap or incorrectly punched holes, though these were often promptly addressed.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting its unique, funky, and high-quality design,... See more

Quality

People report positive experiences with quality, often describing the watches as unique, high-quality, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and efficient delivery,... See more

Service

Customers had positive experiences with service, often highlighting the excellent, quick, and reliable... See more

Customer service

Customers consistently note positive experiences with customer service, with many describing it as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The moment I saw the starcatcher watch I knew that I had to have one. It is so beautiful and is a very welcome addition to my collection of Mr Jones watches. All the watches are beautiful quality, ama... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient delivery, that was easy to do. When the watch arrived, it genuinely exceeded my expectations in terms of quality and finish, and I was absolutely delighted with it! I'd happily buy... See more

Company replied

Rated 5 out of 5 stars

Really great experience. We went to the shop to try on the watches we'd seen online. The shop staff were excellent in explaining how the watches worked, helped us try on a couple different straps to s... See more

Company replied

Rated 5 out of 5 stars

Great customer service. After several years my watch had stopped working. So I arranged for it to be checked over/serviced etc. It turned out a local jeweller fitted an incorrect battery! The wa... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Clock Watch Maker
  3. Fashion Accessories Store
  4. Watch Store

About Mr Jones Watches

Written by the company

We make unusual watches which tell a story, start a conversation or simply make you smile.

Established in 2007, we're a small, passionate team working from our London workshops to bring you watches that are a bit different.

We collaborate with talented artists and designers across the world to produce distinctive watches that are unique to Mr Jones Watches.

Each colour you see in our designs are mixed by hand, before being printed layer by layer. Then each component is carefully assembled by hand - all in our London based workshops.

Our playful and eye-catching designs see watches move away from being a purely functional accessory, as most people now check the time on their mobile phones or smart devices.

We're committed to pushing the boundaries of watch design by creating new, unique and interesting watches.

Our unique watches are created using a variety of movements: quartz, jump-hours and Swiss movements.

We also create beautiful gilded watches, using precious metals should as gold and palladium.

We ship our watches worldwide and our vibrant shop is in the heart of London’s West End, Seven Dials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(1,298)

321 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and efficient delivery

Fast and efficient delivery, that was easy to do. When the watch arrived, it genuinely exceeded my expectations in terms of quality and finish, and I was absolutely delighted with it! I'd happily buy another, if I found a design that especially appealed to me, and I saw it in a sale (otherwise some of the prices are a bit beyond my budget). Just be aware of the high import costs, that can sting you a few days later (not MJW fault).

May 5, 2026
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Reply from Mr Jones Watches

We're so pleased to hear the watch exceeded your expectations, thanks for your review!

Rated 4 out of 5 stars

mechanical "beam me up"…

I bought the mechanical "beam me up" when there was a sale on. It arrived promptly and was beautifully packed. The watch looks really well made and the madness of the design is just fabulous. If I could make a wish I would like a touch more transparency in the minute disc. There is not much contrast between the little pig and the background and I find it hard to read the time indoors unless there is a bright light on. Still, this is a great watch!

May 5, 2026
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Reply from Mr Jones Watches

Thank you so much for the lovely review!

We really appreciate your thoughtful feedback regarding the minute disc. Readability is always a balancing act with some of our more unusual designs, and comments like yours are genuinely helpful for future designs.

Rated 5 out of 5 stars

The whole experience was great

The whole experience was great. The website provides all the information needed. Choosing my watch and payments easy (went PayPal). Finally and most important am very pleased with my watch.

May 4, 2026
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Reply from Mr Jones Watches

Thanks for your review!

Rated 5 out of 5 stars

I love Mr Jones watches

I love Mr Jones watches. I wanted one for a while but now they updated to the new lug design, plus they were so nice to me at the British Watch & Clockmakers Day this year, I had to buy one - they're fantastic. And then I bought another online in the sale. And people should know, one of Roger W Smith's watchmakers told me that Mr Jones Watches are his favourite watches, so there you have it 😁 not just my seal of approval!

May 4, 2026
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Reply from Mr Jones Watches

Thanks so much for your support, both online and at BWD!

Rated 5 out of 5 stars

Will be buying more!!

Since first seeing these online, I have really enjoyed these watches. They’re creative, fun, and a real conversation piece. I now have a small collection of 4 and looking to expand. I visit London for work occasionally, and always make an effort to stop in the store to have a browse and look to pick a new piece up. I currently use these watches to make anything special happening in life. New promotion? Grab a Mr.Jones watch. Big life event? Get a new watch!

I’ve really enjoyed this brand. They’re good quality, carefully and lovingly made, and very creative. I love the special pieces they do and seeing updates about new watches.delivery has been clear and great, and any service questions I need are answered.

The important thing is, I will be purchasing again. These started a love for collecting watches, and I will be making further additions to my collection.

May 4, 2026
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Reply from Mr Jones Watches

Thank you so much for such a thoughtful review.

It's amazing to hear that our watches have become part of your celebrations and milestones!

Rated 5 out of 5 stars

Amazing

Its my second watch from MJW i got the last laugh and now Sun and moon love the quality build + the concepts and the service really fast international shipping

April 27, 2026
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Reply from Mr Jones Watches

Thanks for your review, we really appreciate your kind feedback.

Rated 4 out of 5 stars

Another Mr Jones triumph

Great watch, ordered in the first 10 minutes, super fast deliver - next day, only fly in the ointment is that a later video on YouTube shows there is complimentary merch if you come to the store next week, and I would have expected that nice tote bag to be included with my order.

May 2, 2026
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Reply from Mr Jones Watches

Thank you so much for your review, we're delighted to hear you're enjoying the watch and that it arrived so quickly.

We completely understand the tote bag envy! The complimentary tote was actually part of a special in-store event and wasn't included with online orders, even for customers who purchased during the launch. We're sorry if the video gave a different impression.

We really appreciate your support and thanks again for your feedback.

Rated 5 out of 5 stars

Fabulous watch

Fabulous watch, super quick delivery and great communication. It won’t be the last purchase!

May 2, 2026
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Reply from Mr Jones Watches

Thank you!

Rated 5 out of 5 stars

Yep, wish I could afford a few more

Incredibly fast service for a weekend where the watch I purchased was 50% off and everyone who is anyone took the opportunity to buy, buy, buy. Ordered on a Saturday and made it to Hong Kong on Thursday. And, the only new watch I've ever worn where nearly everyone I encountered commented on it. My new daily wear b/c of its clean face and quick readability.

May 2, 2026
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Reply from Mr Jones Watches

This is amazing to hear. Thanks so much for the review!

Rated 5 out of 5 stars

A delightful watch

A delightful watch, I'm very pleased with it.
The shop were very friendly when I went in to collect it

May 2, 2026
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Reply from Mr Jones Watches

We're so glad you're loving your new watch!

Rated 5 out of 5 stars

Such fun original designs

Such fun original designs! I bought two watches as gifts for my fiance and brother, they loved them. Thank you! :)

May 2, 2026
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Reply from Mr Jones Watches

Thank you for your review!

Rated 5 out of 5 stars

I bought a cool "The Accurate" watch…

I bought a cool "The Accurate" watch online. The team of Mr. Jones contacted me proactively and very kindly for a delay in delivery. It was a very personal and nice service. The great watch arrived few days later. All perfect and a nice experience. I can only recommend this cool company !

May 18, 2026
Unprompted review
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Reply from Mr Jones Watches

Thank you!

Rated 5 out of 5 stars

A perfect engagement gift!

I’m a watch geek, and I received the Ricochet from my fiancée as an engagement gift. It’s such a fun watch and a great conversation starter!

I’m a graphic designer, so the packaging gave me almost as much of a thrill as the watch itself! This is how you do packaging well.

Anyway, enough waffle. I love this watch, and it will always remind me of our engagement. Plus, as two gamers getting engaged, the Ricochet feels like the perfect watch to mark the occasion!

May 29, 2026
Unprompted review
Mr Jones Watches logo

Reply from Mr Jones Watches

Thank you so much - we're so glad you love the new watch! Congratulations on your engagement from all of us here at MJW!

Rated 5 out of 5 stars

Joy in watch form.

As an appreciator of unique watches and someone that abstains from social media I just wanted to extend your entire team a sincere thank you! The joy your unique little watch brought me cannot be overstated and the amount of comments I have gotten on 'The Last Laugh" speaks volumes. That's it, I just wanted to let you know that even with how horrible and hard the world is right now, you have succeeded in bringing a little joy (and a little Memento Mori) to someone out there!

May 28, 2026
Unprompted review
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Reply from Mr Jones Watches

Thank you for your kind words - we really appreciate it!

Rated 5 out of 5 stars

Very funny & interesting watches.

Very funny & interesting watches.. but only feeling that the size is a bit small for me.

The delivery time and services are good.

April 30, 2026
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Reply from Mr Jones Watches

Thank you for sharing your thoughts - we'll be sure to pass them onto our production team!

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