The moment I saw the starcatcher watch I knew that I had to have one. It is so beautiful and is a very welcome addition to my collection of Mr Jones watches. All the watches are beautiful quality, ama... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Fast and efficient delivery, that was easy to do. When the watch arrived, it genuinely exceeded my expectations in terms of quality and finish, and I was absolutely delighted with it! I'd happily buy... See more
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Really great experience. We went to the shop to try on the watches we'd seen online. The shop staff were excellent in explaining how the watches worked, helped us try on a couple different straps to s... See more
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Great customer service. After several years my watch had stopped working. So I arranged for it to be checked over/serviced etc. It turned out a local jeweller fitted an incorrect battery! The wa... See more
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Company details
About Mr Jones Watches
Written by the company
We make unusual watches which tell a story, start a conversation or simply make you smile.
Established in 2007, we're a small, passionate team working from our London workshops to bring you watches that are a bit different.
We collaborate with talented artists and designers across the world to produce distinctive watches that are unique to Mr Jones Watches.
Each colour you see in our designs are mixed by hand, before being printed layer by layer. Then each component is carefully assembled by hand - all in our London based workshops.
Our playful and eye-catching designs see watches move away from being a purely functional accessory, as most people now check the time on their mobile phones or smart devices.
We're committed to pushing the boundaries of watch design by creating new, unique and interesting watches.
Our unique watches are created using a variety of movements: quartz, jump-hours and Swiss movements.
We also create beautiful gilded watches, using precious metals should as gold and palladium.
We ship our watches worldwide and our vibrant shop is in the heart of London’s West End, Seven Dials.
Contact info
53a Neal Street, Seven Dials, WC2H 9PJ, London, United Kingdom
- 0208 6998327
- info@mrjoneswatches.com
- mrjoneswatches.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good afternoon
Good afternoon. Just reaching out. I bought A Perfectly Useless Afternoon about 3yrs ago. I had an issue. Your customer service team was amazing. I want to share with you that I still LOVE the watch. It makes me happy. Wishing you all a hapoy afternoon. Warmly,
Patrice
May 27, 2026
Unprompted review
Reply from Mr Jones Watches
Thank you for taking the time to write a review. We are so glad to hear you still love the watch!
Great customer service, very cool watch
I ordered a watch from mjw and received it 2 weeks later without extra import fees (Greece). Unfortunately it was the wrong watch. As it was intended as a gift, I called them and explained that I need a replacement ASAP, otherwise this watch would be useless for me. They responded immediately and the watch was on my door the next afternoon, before I even send the wrong watch back.
The watch looks very cool, feels quality and so far works great.
Mistakes can and will always happen, but how we deal with them is what's important.
May 14, 2026
Unprompted review
Reply from Mr Jones Watches
Thank you for taking the time to share your experience. Despite the initial mistake, we are glad we were able to resolve this effectively and you were satisfied with how we dealt with this. We hope you continue to enjoy your watch!
Great watch and unique design…
Great watch and unique design that makes people smile! Exceeded expectations.
April 23, 2026
Reply from Mr Jones Watches
Thank you!
Awesome product
Awesome product. Exactly the one in the pictures. More high quality than I thought. Definitely will buy again in the future.
February 9, 2026
Reply from Mr Jones Watches
Thank you for your review!
Good production, good people :)
my little girl bought the watch, she loves it but - 2 days after she bought it the price was cut by 50%.
So - now the people from this company decided to refund me for the difference.
so - Great product, great people working there, we will come back (and back, and back and...)
April 21, 2026
Reply from Mr Jones Watches
Hi Eli, I'm so sorry to hear your daughter was disappointed! Our team will contact you via email about this, please keep an eye on your inbox!
Favourite watch!
Absolutely adore the watch (frequently get compliments on it!) Service in the shop was good, assistants were helpful and friendly. Worth the money to have such a unique and high quality watch.
April 19, 2026
Reply from Mr Jones Watches
Glad you're enjoying your new watch and we really appreciate your review!
Loved the gift, great service
Prompt service, recipient loved the gift, excellent quality.
April 16, 2026
Reply from Mr Jones Watches
Thank you!
The watch is absolutely beautiful. I’ll be back
The watch is absolutely beautiful. I will definitely buy again. The customer service from the team was outstanding — we had an issue with the shipping company, and they were always attentive and helpful to make sure the watch arrived safely, especially considering I purchased it from Argentina.
100% recommended! Thank you so much!
April 16, 2026
Unprompted review
Reply from Mr Jones Watches
So lovely to hear, thank you Fernando!
The watch is lovely and came in a…
The watch is lovely and came in a beautiful box. It came really quickly through the mail. Arrived in time for my daughter's birthday.
April 14, 2026
Reply from Mr Jones Watches
Great to hear, thanks for your review!
Ordered, payed, they won't ship. why?
Ordered a watch. Charge hit my card, they refused to ship even though the charge went through on my card. They are willing to refund me, just not ship. So I guess the business model is to capture interest on payments waiting to be refunded instead of shipping product. No one will actually take the time to explain it. The proper time to decline someone's business is before you have taken thier money not after.
May 8, 2026
Unprompted review
Reply from Mr Jones Watches
Hi Calvin, we're sorry to hear you had a frustrating experience ordering with us.
Occasionally, orders are flagged by our payment system and require additional verification before we’re able to dispatch them. These checks are designed to protect both customers and our business from unauthorised transactions. Unfortunately we cannot bypass these checks under any circumstances which our team has explained in our emails.
We completely understand that not everyone is comfortable providing additional documentation online, which is why we immediately issued you a refund when we received your response.
We truly appreciate your interest in our watches and we are very sorry we weren’t able to complete your order on this occasion.
Nope. Find an alternative.
Nope. Looks amazing but don’t do it. Mine took 8 weeks to arrive and the holes weren’t even punched correctly when it finally did arrive despite providing the measurement. Find a different band.
May 11, 2026
Unprompted review
Reply from Mr Jones Watches
Hi Michael, thanks for taking the time to provide your feedback, I'm really sorry to hear you've had a negative experience with our handmade straps.
I understand the order delay was caused by a courier losing the original package and that our team made up a replacement for you free of charge, as well as issuing you a partial refund. Unfortunately these things do happen occasionally but we always do our best to rectify the situation.
We have reached out via email to get more details and hope we can find a solution for you.
Again, I'm very sorry to hear of your bad experience but hope you will allow us the chance to put it right.
A fun, nice watch
The watch is beautiful, it is definitively something fun, different and original. There are 2 things that on my personal opinion will make it perfect, one is the size, a little bit bigger will be the perfect size. The second one is to include a light, this watch is perfect to use during the day, you can enjoy it and show it around, but when it becomes dark, you can't see any of the elements, and you cannot longer enjoy anything from the watch. This watch is a conversation starter, so it will be nice to use it in any activity, not just daily activities.
I like it, I really like it, I just whish I could use it in more occasions.
April 13, 2026
Reply from Mr Jones Watches
Thanks for sharing your thoughts and feedback, we really appreciate it!
Reply from Mr Jones Watches
Thank you Michael!
Watch fixed, caffeine avoided
One of my beloved older MJW watches needed a bit of TLC. The lovely team replaced the mechanism for less than the price of a fancy central London coffee, and posted it back to me. Perfect.
April 10, 2026
Reply from Mr Jones Watches
Glad we could help out!
More Than a Watch — A Piece of Art
I’ve just received the watch and I’m already in love with it. The whole experience really feels one of a kind. From the design to the unboxing and how it feels on the wrist, everything just exceeded my expectations.
A big thank you to Mr Jones and the entire team. You can tell a lot of thought and care went into this, and it really shows the moment you see and wear the watch.
It’s more than just a watch to me, it’s something I genuinely enjoy having on my wrist. The delivery was also surprisingly fast, and the overall quality and customer experience have been excellent from start to finish.
I’m incredibly happy with it and would absolutely recommend it to anyone looking for something unique and full of character.
May 5, 2026
Unprompted review
Reply from Mr Jones Watches
Thanks for taking the time leave to leave such kind feedback, I'll be sure to pass this on to the rest of the team who will greatly appreciate it.
Reply from Mr Jones Watches
Thank you!
Good Experience
It was beyond my expectations. I loved the enjoy the ride and can't stop wearing it. It looks amazing on my wrist. When I had some technical issues with it, the support team replied my emails very quickly.
Memento Mori, next time!
April 2, 2026
Reply from Mr Jones Watches
So pleased to hear that and thank you for leaving a review!
I am obsessed with my new watch
I am obsessed with my new watch, from the gorgeous art and supporting Artists, through to the quality of the finish and the uniqueness of the design.
The websites open detailing of process, impact and ethics made me feel like I was making a responsible purchase. Delivery was well packaged, and even though I’m in Australia I think it arrived within the week!
April 1, 2026
Reply from Mr Jones Watches
Thank you for taking the time to provide your feedback, we're so glad you love your new watch!
I found this company by accident
I found this company by accident.
I was browsing watches and considering purchasing something for my partners birthday. I was immediately drawn to the unusual time pieces and selected Berry late again as it is well suited to my partners sense of humour and OCD.
The watch arrived very quickly and beautifully packaged.
She loves it.
Thank you so much 🩷
March 30, 2026
Reply from Mr Jones Watches
So happy to hear you were able to get your partner the perfect gift and thank you for your review!
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