Been a customer for years and I cannot express how brilliant this casino site is. I probably have more casino accounts than I care to admit but Mr Vegas is without doubt the absolute best. The selecti... See more
Company replied
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Based on these reviews
A trustworthy casino that actually pays out winnings and doesn’t try to avoid withdrawals. Customer service is very efficient (thanks to Meave for the help). Of course, a serious and legitimate casino... See more
Company replied
So I'm pretty new to online slots, I've tried 5 or 6 different sites before joining Mr Vegas and they were all miserable experiences. I've had some awesome wins on Mr Vegas (an some really barren... See more
Company replied
Verification was a bit of a pain having to upload 5/6 different things became very tedious and annoying but besides that I find the site up there with the best. I’m pretty sure they nearly have every... See more
Company replied
Company details
About Mr Vegas
Written by the company
Mr Vegas Casino - Play over 11,000 casino games and slots online!
Contact info
3.4
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service from Ian thank…
Great customer service from Ian thank you for your support and patience 🤩
April 16, 2026
Unprompted review
Reply from Mr Vegas
Hi Mandy,
Thank you for your wonderful feedback! We’re so pleased to hear that Ian provided excellent patience & Support in resolving your issue.
We’ll be sure to pass along your kind words. If you ever need assistance again, we’re always here to help!
Kind regards,
Team Mr Vegas
good support Maya
April 15, 2026
Reply from Mr Vegas
Hi Ivan,
Thanks for your feedback!
We’re glad to hear Maya provided you with great support. We’ll be sure to pass on your kind words to her, it’ll mean a lot!
If there’s anything else you need, feel free to reach out to our Customer Support team anytime.
Kind regards,
Team Mr Vegas
Great variety
It's a good fair site with excellent customer service and fast withdrawals. Also great selection of games
April 14, 2026
Reply from Mr Vegas
Hi Charlotte,
Thanks so much for your feedback! We're really pleased to hear you're enjoying the range of games and that our customer service and withdrawal speed have made a positive impression.
We’re always working to provide a fair and enjoyable experience, so it’s wonderful to know you’re happy with the platform. Thanks again for your support!
Best regards,
Team Mr Vegas
i would like to know why they take your…
i would like to know why they take your money and then ask you for verification then refuse to pay it back when you say no that is stealing please return my money back you should have asked for verification before i placed the money in the account funny that i did use your 24/7 live chat and asked if i close my account but you still keep my money to me that is classed as theft don't you agree so please return my money close my account
April 15, 2026
Unprompted review
Reply from Mr Vegas
Hi Richard,
We are happy to help you understanding the verification process.
When creating an account, we verify you electronically and you can transact until a threshold is reached. Once this is met, you need to complete standard KYC (Know Your Customer) before any further activity. This is in line with our licensing and regulatory obligations, and is clearly outlined in our T&C which you accepted during registration.
We want to note, that this documental verification can be completed at any point since account registration, however since this was not completed upon the threshold reaching, we had to restrict further activity.
We have noted that you did not reach out via our support channels, so our support has had no opportunity to help you with your queries. We recommend that you reach out to them as they can help you advising on the right documents and where to upload them. They are available 24/7 via chat and email.
Kind regards,
Team Mr Vegas
Taken my money
Taken my money, first deposit then immediately "inactivated" my account. Wont let me withdraw, wont let me do anything. Required to upload my bank details, proof of address before I can get my money back, I have refused to do all this except provide my bank details for my withdrawal. Otherwise we are at a stand off and they are holding my money to ransom.
April 13, 2026
Unprompted review
Reply from Mr Vegas
Hi Will,
We understand the verification process can be hassling, however please note that we, as a licensed online casino, are required to perform verification checks.
Transactions without verification are permissible up until a verification threshold is reached. Once this is reached, we require standard KYC.
This is to ensure account security and comply with regulatory requirements. We can see that the requested documents have been provided, and our verification team is reviewing them.
Kind regards,
Team Mr Vegas
Reply from Mr Vegas
Hi there,
Thank you so much for your kind feedback! We’re really happy to hear that you had a positive experience and that our agent was both efficient and kind.
We’ll be sure to pass your lovely words on to the team. If you ever need anything, we’re always here to help.
Kind regards,
Team Mr Vegas
Maya was a great customer service rep
Maya was a great customer service rep, very helpful and got my issue sorted very fast. I’ve been a member of this site for years and always had a good experience.
April 12, 2026
Unprompted review
Reply from Mr Vegas
Hi Luke,
Thank you so much for your kind feedback! We’re really happy to hear that Maya was able to assist you quickly and resolve your issue. It’s also wonderful to know that you’ve been a long-term member and continue to have a positive experience with us.
We’ll be sure to pass your kind words on to Maya. If you ever need anything, our support team is always here to help.
Kind regards,
Team Mr Vegas
Worst shit
Worst shit ever. I got 2 prices with 6 free spins on a 0.2€ bet. and it disappears, so they give me 12 new spins on the trash book of dead when he said he was gonna give me a game with the same bet size.
Support guy Carlos, i hope u rot somewhere. =)
April 10, 2026
Reply from Mr Vegas
Dear Nikita,
Thank you for your feedback.
We understand your frustration regarding the spins. While the original rounds could not be restored, our team provided a replacement to ensure you could continue playing without losing the opportunity. We also acknowledge there was a discrepancy in the bet value, which has since been rectified and is reflected in your account.
We note that this appears to be an isolated issue, and we’re pleased that your overall experience with us over the years has otherwise been smooth.
We aim to provide a fair and enjoyable experience for all players and encourage customers to contact us directly so we can resolve any concerns quickly. We also ask that all interactions remain respectful towards our Customer Support team.
If you feel this has been resolved to your satisfaction, we would appreciate you considering an update to your review. Should you need anything further, our support team will be happy to assist.
Best regards,
Team Mr Vegas
Reply from Mr Vegas
Hi Zryasser,
We appreciate your kind feedback! We will make sure to pass it on to the rest of the support team.
Should you ever need anything, our support team is available 24/7.
Best regards,
Team Mr Vegas
The worst
Took my deposit but doesn’t let me play and won’t let me withdraw either
April 11, 2026
Unprompted review
Reply from Mr Vegas
Hi Leanne,
We'd love to help you out here, however, as we're unable to locate your account based on the details provided, and we have privately requested these via Trustpilot.
Once received, we will conduct an internal review of the issue and update our reply here on Trustpilot. Remember that our support is available 24/7, should you need any assistance.
Best regards,
Team Mr VEgas
Been a customer for years and I cannot…
Been a customer for years and I cannot express how brilliant this casino site is. I probably have more casino accounts than I care to admit but Mr Vegas is without doubt the absolute best. The selection of games is off the charts, you could spend hours just looking through all their choices. But what's even better is withdrawals are INSTANT! I've had some massive wins over the years, on top of this they have rainbow treasure which is cash back every week and if that isn't enough their customer service is brilliant. Time and time again I keep coming back, awesome company and site
April 11, 2026
Unprompted review
Reply from Mr Vegas
Hi Roger,
We’re thrilled to hear that you’ve been with us for years and that you enjoy everything from our game selection to the instant withdrawals and Rainbow Treasure cashback! Our team works hard to deliver the best experience possible, so knowing you keep coming back means the world to us.
Thanks again for your continued trust and support. If there’s ever anything else you need, our 24/7 support team is here to help!
Best regards,
Team Mr Vegas
Well error messages appear.all the…
Well error messages appear.all the time. Game.stopped playing and.wouldnt load back up. Came.of site cant be foing with this everytime i.play i get error.messages. wins are bad.on £1.stake.no bonuses just.constantly 2 symbols nearly every spin. Weeks break.for.me. gone.from.one.of the best.sites.to.one.of the.pooresr.for.payouts. cant.remwmber.last.i withdrew.from.here.if ever. Shame was a.good site.
April 9, 2026
Unprompted review
Reply from Mr Vegas
Hi Dee,
Our goal is to provide a smooth gaming experience, so it is disappointing to hear that error messages have been interrupting your play. We would like to look into these technical issues for you immediately. Please reach out to our support team, available 24/7 via live chat or email, so they can investigate the specific games and errors you encountered.
Regarding the gameplay, all our slots use a Random Number Generator (RNG) to ensure fair and unbiased outcomes, though we understand how frustrating a cold streak can feel.
We hope you enjoy your break, and should you choose to return, please remember that our support team is always here to help ensure everything is running correctly for you.
Best regards,
Team Mr Vegas
Aizir was Very helpful polite and quick…
Aizir was Very helpful polite and quick to resolve the issue I had
April 8, 2026
Reply from Mr Vegas
Hi Mr Noble,
Thank you for your wonderful feedback! We’re so pleased to hear that Izmaiel was helpful, polite, and quick in resolving your issue.
We’ll be sure to pass along your kind words. If you ever need assistance again, we’re always here to help!
Kind regards,
Team Mr Vegas
All it does is takes all your money
All it does is take, take, take. No winnings after hundreds spent. Hardly any bonus spins and when I did not much given back. I wouldn't use this site for playing casino.
April 7, 2026
Unprompted review
Reply from Mr Vegas
Hi Kelly,
We understand how frustrating it can feel when wins and bonus features don’t occur as often as hoped. Please note that all games on our platform operate using certified Random Number Generator (RNG) systems, meaning outcomes are entirely random and can vary significantly from session to session.
While this can sometimes result in less favourable short-term results, it does not reflect any changes to how the games are configured or performed.
If you’d like us to review your specific case, feel free to contact our support team, we’ll be happy to assist you further.
Kind regards,
Team Mr. Vegas
The Wheel of Vegas I just won 150 spins in buffalo blitz turnover
Hi, I had an issue on My prize I had won. I went to help option and customer service it was so quick and easy solved my problem and added my winning spins back to my account. It was very easy to communicate and he has done it professionally. I am happy with his service.
April 8, 2026
Reply from Mr Vegas
Hi Rezasajadi,
Thank you for your great feedback!
We’re really pleased to hear that your issue was resolved quickly and smoothly, and that your winning spins were successfully added back to your account. It’s great to know that you found the process easy and the support professional.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Team Mr. Vegas
Great site lots of variety of games and…
Great site lots of variety of games and customer service is spot on very happy my agent Nicholas was very helpful indeed very informative well done.
April 7, 2026
Reply from Mr Vegas
Hi Lorraine,
Thank you for your kind feedback!
We’re delighted to hear that you had an efficient experience with our customer care team, and that Nicholas was extremely helpful. We’ll be sure to pass along your kind words, it will mean a lot to him.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Team Mr. Vegas
Very efficient customer care
Very efficient customer care. Spoke with Nicholas and he was extremely helpful.
April 7, 2026
Reply from Mr Vegas
Hi there,
Thank you for your kind feedback!
We’re delighted to hear that you had an efficient experience with our customer care team, and that Nicholas was extremely helpful. We’ll be sure to pass along your kind words, it will mean a lot to him.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Team Mr. Vegas
Iv been playin a while and literaly…
Iv been playin a while and literaly dont win anything apart from the occasional £20 here and there
March 9, 2026
Unprompted review
Reply from Mr Vegas
Hi there,
We understand how frustrating it can feel when wins don’t come as often as hoped. Please note that all games on our platform operate using certified Random Number Generator (RNG) systems, meaning outcomes are entirely random and can vary significantly from session to session.
While occasional wins may occur, results over shorter periods can differ from expectations due to the natural variance of the games.
If you’d like us to review your specific case, feel free to contact our support team, we’ll be happy to assist you further.
Kind regards,
Team Mr. Vegas
Reply from Mr Vegas
Hey Kim,
Thank you so much for giving us feedback on Erik's service, we will make sure to pass the message along to both him and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Mr Vegas
If i could rate zero stars i would
If i could rate zero stars i would. Spent £600 depositing today and not one bonus. Please avoid this site it is a pure SCAM will take your money and not even get one bonus
April 6, 2026
Unprompted review
Reply from Mr Vegas
Hi there,
Hot and cold streaks are a natural part of gameplay in casino games, which are random by design with no guarantees.
Every game on our site has RTP rates rigorously audited by independent third parties, calculated over hundreds of thousands of spins to ensure transparency and compliance in the long run.
Best regards,
Team Mr Vegas
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