Great ring solid and beautiful!! Used it to propose and she loved it!!! Everyone thinks it was way more expensive than it really was ! Few minor inconveniences out of MS BLUES control but they made it... See more
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See what reviewers are saying
I've had to communicate regularly with them and they've been amazing. I have a very important deadline and they've done everything they can to expedite the process. If it's something you need quickl... See more
I’ve tried to contact customer service three times and have heard nothing back at all. I’m very disappointed. So as of right now, they satisfaction guarantee doesn’t have any value because they won’t... See more
I was super happy when I received my earrings that I ordered. I did not expect to receive such a beautiful high quality piece for the price I paid. The earing was much bigger than the actual picture... See more
Company details
Written by the company
Diamonds with A Promise Celebrating life's milestones with timeless craftsmanship, meaningful connections, and lasting impact.
Contact info
3422 Old Capitol Trl, Ste 348, 19808, Wilmington , United States
- +1(213)3974916
- service@msblue.com
- msblue.com
3.2
Average
147 reviews
Replied to 30% of negative reviews
Typically replies within 48 hours
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My wife was happy
April 18, 2025
Reply from MSBLUE Jewelry
Dear Vadym,
Thank you for your wonderful feedback! We’re so happy to hear that your wife was happy with her ring. Your satisfaction means a lot to us!
Warm regards,
MSBLUE Customer Care Team
Beautiful
It's a beautiful necklace that arrived quickly! The packaging that came with it was stunning. I'm very pleased with my purchase!
March 25, 2025
Reply from MSBLUE Jewelry
Dear Lisa,
Thank you very much for taking the time to share your wonderful feedback. We are truly delighted to hear that the necklace met your expectations and arrived promptly. It’s also great to know that you appreciated the care and attention we put into our packaging — we believe that every detail matters in creating a special experience for our customers.
Your satisfaction means a lot to us, and we are honored to have been part of your jewelry journey. If there is anything else we can assist you with in the future, please don’t hesitate to reach out.
Thank you again for your kind words and support!
Warmest regards,
MSBLUE Customer Care Team
It was quick shipping and the item was…
It was quick shipping and the item was clean and beautiful
March 28, 2025
Reply from MSBLUE Jewelry
Dear Glenn,
Thank you very much for your positive feedback. We are pleased to hear that your order arrived quickly and that you found the item clean and beautiful. At MSBLUE, we strive to ensure every customer receives high-quality products along with prompt service.
We truly appreciate your support and look forward to serving you again in the future. Should you have any questions or need assistance, please feel free to reach out to us.
Warm regards,
MSBLUE Customer Care Team
Horrible customer service …
I bought mine and my wife’s ring from MSBlue in January of 2024. I have the 8mm wedding band “sterling silver”. But it is Gold Plated in fake ass white gold that has chipped and flaked. I’m not in construction and don’t use lotions. This is horrible customer service. They basically blamed it on the fact that ALL of their sterling silver is plated which was NEVER stated on their website! DO NOT BUY FROM THIS COMPANY. POS ring they sold.
February 8, 2025
Unprompted review
Reply from MSBLUE Jewelry
Dear RA,
Thank you for taking the time to share your experience. We sincerely apologize for the disappointment and frustration you’ve encountered with your ring and our service. At MSBLUE, we aim to provide clear product information and high-quality jewelry, and we regret if any details regarding plating were not sufficiently communicated.
Please know that your feedback is taken very seriously. We would like to understand your situation better and work towards a satisfactory resolution. Could you please contact our Customer Care Team directly at service@msblue.com so we can assist you personally?
We appreciate your patience and hope to have the opportunity to make this right.
Warm regards,
MSBLUE Customer Care Team
I purchased 2 rings on January 20
I purchased 2 rings on January 20, 2025 there was absolutely no communication whatsoever about processing, shipping NOTHING. After multiple failed attempts to get some kind of update, I finally get a notification that I'm receiving a package from China. My rings arrived February 18, 2025. I wore my rings for a week and noticed chipping, like paint was chipping off and discoloration where the chip was. They kept pressing me to write a review so I did. They reached out to me right away wanting to fix my rings for free. My rings were delivered to a location here in the US on March 11, 2025. I've reached out for updates and get a generic response and today I checked the website and they removed my review.
Welp! There's a $250 lesson learned.
January 20, 2025
Unprompted review
Reply from MSBLUE Jewelry
Dear Carissa,
Thank you for sharing your detailed experience with us. We sincerely apologize for the delays and lack of clear communication you encountered during your order process — this is certainly not the level of service we strive to provide.
We appreciate you giving us the opportunity to make things right by sending your rings back for repair, and we regret any frustration caused by the follow-up communication. Regarding your review, we would like to clarify that removing reviews is not a practice we take lightly, and we will investigate this internally to ensure transparency.
Your feedback is extremely valuable to us as we continuously work to improve both our products and customer service. Please feel free to reach out to our Customer Care Team directly at service@msblue.com, so we can provide you with the most up-to-date information and assist you further.
Thank you for your patience and understanding. We hope to restore your confidence in MSBLUE.
Warm regards,
MSBLUE Customer Care Team
My ring is absolutely GORGEOUSSS!!!
We were able to find the perfect engagement ring at a much lower price! It only took a few days to get it & we were so impressed! My ring is STUNNING & the packaging was also beautiful! I would definitely shop MSBLUE Jewelry again- in fact we are picking out our wedding bands now!! Ty!
March 14, 2025
Unprompted review
Reply from MSBLUE Jewelry
Dear Sheryl-anne,
Thank you so much for your fantastic feedback! We’re absolutely thrilled to hear that you found the perfect engagement ring with us and that it arrived quickly. It means a lot to know that you’re impressed not only with the ring’s beauty but also with our packaging and overall service.
We’re honored to be part of such a special moment in your life and excited to hear you’re now choosing your wedding bands with MSBLUE! If there’s anything we can do to assist you during this next step, please don’t hesitate to reach out.
Wishing you both a lifetime of love and happiness!
Warm regards,
MSBLUE Customer Care Team
Disappointed
I am sorry to say that I was not impressed with the custom ring I purchased. It looks poorly made in person. The stones are much smaller in person. Nevertheless, as my grandmother use to say, I bought this lesson. It was still a pleasure doing business with you.
March 19, 2025
Unprompted review
Reply from MSBLUE Jewelry
Dear Diondra,
Thank you for sharing your honest feedback with us. We’re truly sorry to hear that the custom ring did not meet your expectations in terms of craftsmanship and stone size. Your experience is very important to us, and we regret any disappointment caused.
We appreciate your kind words about doing business with us and your gracious attitude despite the outcome. Please know that we are committed to continuous improvement and would welcome the opportunity to discuss how we might better assist you or address any concerns.
If you would like to reach out directly, our Customer Care Team is here to support you.
Thank you again for your feedback and for choosing MSBLUE.
Warm regards,
MSBLUE Customer Care Team
My wife really loves this ring after…
My wife really loves this ring after loosing rings over the years over and over I opted for this choice and I I’ll definitely shop here again I the future
March 20, 2025
Unprompted review
Reply from MSBLUE Jewelry
Dear Drew,
Thank you so much for your heartfelt feedback. We’re delighted to hear that your wife loves her ring and that you chose MSBLUE for such a meaningful purchase. We truly appreciate your trust in us and look forward to serving you again in the future.
If there’s anything we can assist with, please don’t hesitate to reach out.
Warm regards,
MSBLUE Customer Care Team
Accurate shipping notifications
Accurate shipping notifications. Quality is very beautiful. Fits perfectly.
March 1, 2025
Unprompted review
Reply from MSBLUE Jewelry
Thank you so much, Tara, for your wonderful review! We're delighted to hear that you loved the quality and fit of your jewelry and that our shipping updates met your expectations. Your support means the world to us! If you ever need anything, don't hesitate to reach out. Enjoy your beautiful piece!
I purchased my ring 1/12/2025 for my…
I purchased my ring 1/12/2025 for my birthday gift. It needed to be resized. I sent the ring back for an exchange not being informed that your company would be in Europe for training. It took almost 2 months to get the order. It went from being a birthday gift, missing a Valentine’s Day gift to just arriving in March. Customer service was NON existent. Finally found someone who helped. Product is beautiful, but I’d be hesitant to buy from your company again.
January 12, 2025
Unprompted review
Reply from MSBLUE Jewelry
Dear Customer,
Thank you for sharing your experience with us — we’re truly sorry to hear about the delay with your ring exchange and the lack of communication during that time. We completely understand how disappointing it must have been to miss those special moments, especially when it was meant to be a meaningful birthday and Valentine’s Day gift.
We appreciate your patience, and while we’re glad you love the product, we know the experience didn’t meet your expectations. Your feedback is incredibly valuable, and we’re already working on improving our customer service response times and communication to ensure this doesn’t happen again.
If there’s anything we can do to make this right or assist you further, please don’t hesitate to reach out to us at [support email]. We truly hope to have the chance to provide you with a better experience in the future.
Thank you again for your honest feedback.
Best regards,
MSBLUE Team
No customer service
As others have commented, poor customer service. I ordered a necklace online and when it arrived the interlocking circles were so tiny I could barely see them on my neck. Not really what I had in mind so I emailed to inquire about returning. The return policy states if you're not satisfied they will fully refund you. Took weeks to get a response cuz supposedly they're away for training? When they finally replied with their policy with it area highlighted that they deduct a $20 restocking fee as well as the original Shipping cost. I'm assuming I would also pay for the return shipping. Very much a joke would never shop from that site again.
January 31, 2025
Unprompted review
Reply from MSBLUE Jewelry
Dear Customer,
We’re truly sorry to hear about your experience with your recent order and the delay in our response — that’s certainly not the experience we want for our customers. We understand how frustrating it must have been to wait for a reply and to feel disappointed with the product size.
Our goal is to make the return process as smooth as possible, and we apologize if our policy around restocking and shipping fees wasn’t clear upfront. Your feedback is valuable, and we’ll be reviewing our communication and return process to avoid similar issues in the future.
We’d love the opportunity to make this right. Thank you for bringing this to our attention — we genuinely appreciate your feedback and hope we can regain your trust.
Best regards,
MSBLUE Team
Reply from MSBLUE Jewelry
Dear Customer,
Thank you for your kind words! We're delighted that you love the sparkle of your moissanite ring. Our designs are crafted with elegance and brilliance in mind, and we truly appreciate your feedback on the band thickness. If you’re ever looking for a different style or need any assistance, we’re always here to help!
We look forward to serving you again. 💙✨
Best regards,
MSBLUE Customer Service Team
I’ve been trying to return something…
I’ve been trying to return something for an entire month! Can barely get a response and when I do I can’t even get a return shipping address
Ps I got no reply!
January 7, 2025
Unprompted review
Reply from MSBLUE Jewelry
Dear Customer,
We’re very sorry for the trouble you’ve had with your return process. We understand how frustrating this must be, and we truly want to assist you as quickly as possible.
We have sent you an information request—please kindly reply to it at your earliest convenience so we can help resolve this for you. If you need any further assistance, feel free to reach out to us at service@msblue.com.
Thank you for your patience, and we appreciate the opportunity to make things right.
Best regards,
MSBLUE Customer Service Team
One earring showed up in my package
One earring showed up in my package. They aren’t responding either.
December 23, 2024
Unprompted review
Reply from MSBLUE Jewelry
Dear Customer,
We sincerely apologize for the earlier issue with your order. We’ve since sent the missing earring, and we’re happy to confirm that it has been delivered on January 14. We appreciate your patience throughout this process.
If there’s anything else we can assist you with, please don’t hesitate to reach out to us at service@msblue.com.
Thank you for giving us the opportunity to resolve this.
Best regards,
MSBLUE Customer Service Team
Please email me back about my second…
Please email me back about my second ring exchange, I am not happy with how things have went. I would like to give this company a chance to make things right.
December 23, 2024
Unprompted review
Reply from MSBLUE Jewelry
Dear Customer,
We’re truly sorry to hear about the challenges you’ve faced with your second ring exchange. We understand your frustration and appreciate your patience in giving us the opportunity to resolve the matter.
We’ve already processed your request and are committed to ensuring your experience with us is a positive one. Please check your email for the latest update, and if you need further assistance, don’t hesitate to reach out to us at service@msblue.com.
Thank you again for your understanding, and we look forward to making this right for you.
Best regards,
MSBLUE Customer Service Team
OMG… Wow
OMG! 😱 🤩 Wow! Thank you guys sooo much! If I could I would give you 10 ⭐️ s…. The ring you guys helped me customize for my fiance is absolutely fabulously. It turned out more amazing than I could have imagined and it fits her sooo nice with the original we customize with you for us. Thank you again bunches! Xoxoxo 😎🤙🏻❤️🏴☠️
December 25, 2024
Unprompted review
Reply from MSBLUE Jewelry
Dear Customer,
WOW! We’re absolutely thrilled to hear how happy you are with the custom ring you created for your fiancée! 💍💙 It means the world to us that we could help make this moment even more special for you both.
Thank you for your kind words and for choosing MSBLUE for such an important occasion. We look forward to being a part of many more special moments in the future!
Sending you both all our best wishes! Xoxoxo 😎❤️
Best regards,
MSBLUE Customer Service Team
Awesome
Beautiful diamond ring..shipping was a tad bit slow but I think that had to do with the weather. I am happy with my purchase
December 20, 2024
Unprompted review
Reply from MSBLUE Jewelry
Dear Customer,
Thank you for your kind review! We’re so happy to hear that you’re pleased with your beautiful diamond ring. We truly appreciate your understanding regarding the shipping delay—it can sometimes be impacted by weather conditions, but we’re glad it didn’t take away from your overall experience.
Thank you for choosing MSBLUE, and we look forward to serving you again in the future! 💍✨
Best regards,
MSBLUE Customer Service Team
The rings are beautiful
The rings are beautiful. True to size. My girlfriend will love them.
November 19, 2024
Unprompted review
Reply from MSBLUE Jewelry
Dear Robert,
Thank you for your wonderful feedback! We’re so glad to hear that you’re happy with the rings and that they’re true to size. We’re sure your girlfriend will absolutely love them! 💍💙
We appreciate your trust in MSBLUE and look forward to helping you celebrate many more special moments.
Best regards,
MSBLUE Customer Service Team
Ordered the wrong size and the exchange…
Ordered the wrong size and the exchange was nearly effortless. Quality products and top notch customer service.
November 16, 2024
Unprompted review
Reply from MSBLUE Jewelry
Dear Tanner,
Thank you so much for your kind words! We’re thrilled to hear that your exchange experience was nearly effortless, and we truly appreciate your recognition of our quality and customer service.
It’s always our goal to make every part of your experience smooth and enjoyable, and we’re so happy we could assist you. We look forward to serving you again soon! 💍✨
Best regards,
MSBLUE Customer Service Team
The ring is from China
The ring is from China, if you buy Gold ring to be cheap silver , the quality is terrible , you can look the reviews from Reddit and Better business Bureau, I made the complaint the company never answered, The rings are made in China but they pretend to have "headquarters" in NY. It's just a post office address that they have in NY. Stay away if you want quality, customer service and good shipping time-frame.
January 28, 2024
Unprompted review
Reply from MSBLUE Jewelry
Dear Ana,
We’re truly sorry to hear about your experience, and we sincerely apologize for any frustration caused. We take all feedback seriously and are committed to providing high-quality products and top-notch customer service.
We understand your concerns, and we want to assure you that our rings are made with the utmost care and attention to detail, adhering to the highest standards. Our team is always available to help with any issues, and we deeply regret that we missed the opportunity to resolve your concerns sooner.
Please reach out to us at service@msblue.com with any further questions or if you would like assistance with your order. We are here to make things right and improve your experience with us.
Best regards,
MSBLUE Customer Service Team
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