MSB recently acted for us in a remortgage of a semi commercial property. Charles and Izzy always kept me informed, dealing with a difficult lender. They worked quickly and efficiently till completion... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Legal Services
- Civil Law Attorney
- Conveyancer
- Criminal Justice Attorney
- Divorce Service
- Family Law Attorney
Written by the company
At MSB Solicitors, we’re proud to be recognised as a leading national law firm with strong roots across Liverpool, Manchester, Cheshire and Birmingham. For more than 35 years, we’ve combined trusted expertise with a people-first approach, supporting clients through some of the most important moments in their lives and businesses. Our 14 specialist departments cover every major area of law, including Family, Property, Commercial, Social Housing and Crime. From high-value divorce and complex children matters to major commercial transactions and property disputes, our award-winning teams provide clear, practical and compassionate advice. We know that navigating the legal system can feel overwhelming. That’s why we focus on clarity, transparency and reassurance—giving you the knowledge, confidence and support you need to make informed decisions. Our clients stay with us because we care deeply about delivering the right outcome and building lasting relationships based on trust, respect and results. Whatever your situation, our experts are ready to help you move forward.
Contact info
4 St Paul's Square, L3 9SJ, Liverpool, United Kingdom
- 01512819040
- emmacarey@msbsolicitors.co.uk
- msbsolicitors.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Could not be more impressed with MSB
Could not be more impressed with MSB, efficient, effective and made the entire process straightforward. Would definitely use them again!

Reply from MSB Solicitors
Very helpfull and arranged everything I…
Very helpfull and arranged everything I asked for, very understanding

Reply from MSB Solicitors
Service levels differ from office and contact
I did have to re submit information a few times, as was passed to different contacts on conveyancing matters. I felt I did have to chase on a few occasions for an update. It was a long time since I have needed conveyancing service, and I felt a bit more explanation and guidance through what would happen would have been helpful. It seems the service differs office by office as I have used MSB Widnes and they communicated really well.
Domestic violence
Very helpful in all my needs, acted promptly which made me feel assured

Reply from MSB Solicitors
In my opinion MSB Solicitors handled…
In my opinion MSB Solicitors handled the sale of my property efficiently and in a professional manner. I was very happy wth them.

Reply from MSB Solicitors
Very poor only 1 solicitor on duty that day…
Very poor only 1 solicitor at the courts I didn't get to meet the solicitor till 2.30 PM and that was her running around the courts in an out as quickly she could u had to phone the office 3 times asking where my solicitor is and can u send her to me I arrived at the courts 8.45 am an I didn't speak to the solicitor till 3.25 PM also she didn't even speak about my case I would off been better representing my self that day I'm sorry if don't like my feedback well I'm only telling the truth. Steven taaffe

Reply from MSB Solicitors
Would give zero stars if I could
Would give zero stars if I could. The worst experience buying a house with them as the sellers solicitors. Staggering levels of incompetence. Please do not use these solicitors when purchasing a house if you want to preserve your sanity.

Reply from MSB Solicitors
Absolutely useless
Absolutely useless, even mortgage advisor has black listed them......

Reply from MSB Solicitors
Caravan Park dispute
David was extremely informative and extremely professional. He dealt with my case excellently. I would recommend him 100%

Reply from MSB Solicitors
Will and powers of attorney
Robert was very professional, informative, gave great advice and was very patient. Excellent service. Great communication.

Reply from MSB Solicitors
Flat purchase
MSB assisted me with buying a flat, which ended up being a little complex as it involved a Deed of Variation with three sets of solicitors involved. Eve Gallagher was very helpful at helping me negotiate through the process and answering multiple phone queries but, overall, I felt it was a little slow as we only just squeaked under the deadline hence four stars rather than five.

Reply from MSB Solicitors
Dan was fantastic with me from start to…
Dan was fantastic with me from start to finish put me at ease from the beginning very professional and always on hand if I needed anything done can't thank him enough.

Reply from MSB Solicitors
Lucy is amazing!
My solicitor, Lucy, has been amazing? She is kind, supportive and really takes the time to listen. She explains everything clearly and has made a stressful situation much easier to deal with. I’m really grateful for her help and would highly recommend her.

Reply from MSB Solicitors
Big thank you to MSB and especially…
Big thank you to MSB and especially Lindsey potter , great help from start to finish , would highly recommend thank you liam

Reply from MSB Solicitors
The service I received wasn’t great
Slow to grasp the situation and I didn’t feel the service was great.

Reply from MSB Solicitors
Poor
Absolutely useless. Have to constantly nag them to do things. All kinds of delays caused by their incompetence and many things I don't think they would have done at all without me prompting them.

Reply from MSB Solicitors
Mr Robert Lee
Mr. Robert Lee explained every detail about the power of attorney and making a will.
Excellent and efficient professional service !

Reply from MSB Solicitors
Came through in the end
Quite rocky comms during some pivotal points during the process but definitely stepped up towards the end of the transaction.

Reply from MSB Solicitors
5 Star
I am so happy I chose MSB to go through family court process. Their knowledge, guidance and ongoing support was what got me through a very stressful time and most importantly the result we set out for.

Reply from MSB Solicitors
No proper communication
No proper communication. No responsible person.
They took more than 2 weeks to reply to an urgent email. Poor service.

Reply from MSB Solicitors
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.