MSB Solicitors Reviews 229

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with communication, mentioning slow responses to emails and calls, and difficulties in reaching the appropriate person. A few other people also felt that there was a lack of clarity regarding case handling and internal miscommunication, leading to frustration and delays.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, efficiency, and dedication.... See more

Service

Customers had positive experiences with service, often highlighting professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers feeling supported and informed throughout... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the promptness and helpfulness of... See more

Customer communications

Reviewers mention negative feedback about contact, with many customers reporting difficulties reaching anyone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

MSB recently acted for us in a remortgage of a semi commercial property. Charles and Izzy always kept me informed, dealing with a difficult lender. They worked quickly and efficiently till completion... See more

Rated 5 out of 5 stars

I just wanted to say a heartfelt thank you to everyone at MSB Solicitors. I am so genuinely grateful for all the support you’ve given me — it has meant more than I can put into words. A very spec... See more

Company replied

Rated 5 out of 5 stars

James Hayes, Commercial Property Executive is the primary reason I am placing a review. Had he not been so thorough and responsive, within a day each time, my sale may not have completed as smoothly.... See more

Rated 5 out of 5 stars

I cannot recommend Amy highly enough. She helped me navigate the complex nuances of a redundancy matter with incredible expertise and care. What stood out most was her responsiveness; she was extremel... See more

Company replied


Company details

  1. Legal Services
  2. Civil Law Attorney
  3. Conveyancer
  4. Criminal Justice Attorney
  5. Divorce Service
  6. Family Law Attorney

Written by the company

At MSB Solicitors, we’re proud to be recognised as a leading national law firm with strong roots across Liverpool, Manchester, Cheshire and Birmingham. For more than 35 years, we’ve combined trusted expertise with a people-first approach, supporting clients through some of the most important moments in their lives and businesses. Our 14 specialist departments cover every major area of law, including Family, Property, Commercial, Social Housing and Crime. From high-value divorce and complex children matters to major commercial transactions and property disputes, our award-winning teams provide clear, practical and compassionate advice. We know that navigating the legal system can feel overwhelming. That’s why we focus on clarity, transparency and reassurance—giving you the knowledge, confidence and support you need to make informed decisions. Our clients stay with us because we care deeply about delivering the right outcome and building lasting relationships based on trust, respect and results. Whatever your situation, our experts are ready to help you move forward.


Contact info

4.2

Great

TrustScore 4 out of 5

229 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Waste time

Didn't do any work keep asking for more money
They after your money nothing else

April 17, 2026
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Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 5 out of 5 stars

Can’t Thank Jessica Craige enough for…

Can’t Thank Jessica Craige enough for the support she has given me over the past year. The professionalism is to the highest standard, communication has been amazing with Jess when I’ve needed to speak to her she’s been there via email or phone. Honestly she’s took so much stress away from me, she is a credit to your firm and would 100% recommend.

April 22, 2026
Rated 1 out of 5 stars

Awful experience from start to finish

Awful experience from start to finish. Failed to provide all necessary documents, lack of contact, asked multiply times for information already sent.
Paid the monies from sale of my house 4days after completition.
Never again would I use or recommend.

April 20, 2026
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Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 5 out of 5 stars

Exceptional support from MSB

I received exceptional support from MSB Solicitors during what was an incredibly emotive and challenging time.
From the outset, Jess made me feel completely at ease — I knew straight away that I was in safe hands. She was consistently available, calm, and patient, offering balanced and thoughtful advice throughout. She clearly understood the urgency of my situation and kept me regularly updated, which made a huge difference. Her combination of knowledge and genuine compassion meant a great deal to me.
Dan was also incredibly helpful, providing sound and measured guidance, particularly when matters became more complex.
Overall, MSB Solicitors went above and beyond my expectations, and I would not hesitate to recommend their services to anyone in need of support.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Aaron Taylor…

I would highly recommend(MSB) Aaron Taylor Solicitor. From start to finish, he was very professional, knowledgeable, and replied quickly to my questions. He explained everything clearly and made sure I understood each step of the process. Communication was excellent, and I was always kept informed about progress. My issue was resolved efficiently, and I’m very satisfied with the service provided.

April 15, 2026
Rated 5 out of 5 stars

Amy was extremely helpful and had such…

Amy was extremely helpful and had such a calm voice on the phone that put me to ease

April 17, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the team.

Rated 5 out of 5 stars

Dan holliman and the rest of the…

Dan holliman and the rest of the solicitors at msb are brilliant. I would highly recommend them.

April 15, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your fabulous review to Dan and the team.

Rated 4 out of 5 stars

highly recommended

highly recommended

April 9, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 4-star review.. We will pass on your kind words to the team.

Rated 1 out of 5 stars

Hidden fees, no clear policy

I needed to delete my previous review. Hidden charges. Very disappointing. Asked me for more money without any work done . I wouldn't recommend MCB Solicitors.

April 2, 2026
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Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 5 out of 5 stars

My partner and I recently bought our…

My partner and I recently bought our first home, and what we had always been told would be one of the most stressful experiences turned out to feel effortless thanks to Helen and her team.

Amba, Emma, and Kirsty were superb throughout, providing reports promptly, clearly explaining all the details, and making what could have been the most complicated aspects of the transaction easy to understand. A special thank you also to Georgia, who handled the exchange and completion so efficiently, keeping us informed at every stage. We are incredibly grateful for her support and communication.

Helen is an exceptional legal professional, she was extremely thoughtful, approachable, and highly knowledgeable. She took the time to walk us through the more complex elements, ensuring everything was clear and reassuring us that she was there to help. She made us feel completely at ease, and we had full confidence that her team would handle anything that arose.

It was truly refreshing to feel so well looked after during such an important milestone in our lives

April 13, 2026
Unprompted review
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your amazing review to Amba, Emma, Kirsty, Georgia, Helen and the rest of the property team.

Rated 5 out of 5 stars

You have all been wonderful with the…

You have all been wonderful with the matter and really happy with the service of the remortgage for the buy to let property. You completed on time to avoid higher interest payments with the old lender, thank you again.

April 9, 2026
Unprompted review
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the property team.

Rated 5 out of 5 stars

Very professional staff.

Very professional staff.
Complecated issues explained in simple terms.

April 10, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the team.

Rated 5 out of 5 stars

Absolutely fantastic in every way

Absolutely fantastic in every way. The entire team was professional, punctual, courteous, diligent and supportive. I couldn’t be happier with the service and support provided.

April 7, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the team.

Rated 5 out of 5 stars

Amazing experience very lovely snd…

Amazing experience very lovely snd supportive thank u<3

April 8, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the team.

Rated 5 out of 5 stars

Wish I could give 100 stars!

It's hard to put into words the level of gratitude I have for Lucy Neild (Solicitor) and Jane Sampson (Counsel) at MSB. My children and I have gone through the hardest time of our lives and they supported us through a very difficult legal process while giving reassurance and handling it with sensitivity, clarity and determination. They always took the time to ensure I understood my options, explained processes clearly and made me feel supported in every decision. I am truly grateful for everything they've done and wouldn't hesitate to recommend their services to others who need both strong legal advice and representation and genuine care. Thank you also to Abigail Eves and Mollie Hart for their support in court alongside Jane.

April 8, 2026
Unprompted review
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind amazing review to Lucy, Jane, Abigail, Mollie and the Family team.

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