MSB Solicitors Reviews 231

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with communication, mentioning slow responses to emails and calls, and difficulties in reaching the appropriate person. A few other people also felt that there was a lack of clarity regarding case handling and internal miscommunication, leading to frustration and delays.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, efficiency, and dedication.... See more

Service

Customers had positive experiences with service, often highlighting professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers feeling supported and informed throughout... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the promptness and helpfulness of... See more

Customer communications

Reviewers mention negative feedback about contact, with many customers reporting difficulties reaching anyone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

MSB recently acted for us in a remortgage of a semi commercial property. Charles and Izzy always kept me informed, dealing with a difficult lender. They worked quickly and efficiently till completion... See more

Rated 5 out of 5 stars

I just wanted to say a heartfelt thank you to everyone at MSB Solicitors. I am so genuinely grateful for all the support you’ve given me — it has meant more than I can put into words. A very spec... See more

Company replied

Rated 5 out of 5 stars

James Hayes, Commercial Property Executive is the primary reason I am placing a review. Had he not been so thorough and responsive, within a day each time, my sale may not have completed as smoothly.... See more

Rated 5 out of 5 stars

I cannot recommend Amy highly enough. She helped me navigate the complex nuances of a redundancy matter with incredible expertise and care. What stood out most was her responsiveness; she was extremel... See more

Company replied


Company details

  1. Legal Services
  2. Civil Law Attorney
  3. Conveyancer
  4. Criminal Justice Attorney
  5. Divorce Service
  6. Family Law Attorney

Written by the company

At MSB Solicitors, we’re proud to be recognised as a leading national law firm with strong roots across Liverpool, Manchester, Cheshire and Birmingham. For more than 35 years, we’ve combined trusted expertise with a people-first approach, supporting clients through some of the most important moments in their lives and businesses. Our 14 specialist departments cover every major area of law, including Family, Property, Commercial, Social Housing and Crime. From high-value divorce and complex children matters to major commercial transactions and property disputes, our award-winning teams provide clear, practical and compassionate advice. We know that navigating the legal system can feel overwhelming. That’s why we focus on clarity, transparency and reassurance—giving you the knowledge, confidence and support you need to make informed decisions. Our clients stay with us because we care deeply about delivering the right outcome and building lasting relationships based on trust, respect and results. Whatever your situation, our experts are ready to help you move forward.


Contact info

4.2

Great

TrustScore 4 out of 5

231 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Ms Potter, Ms Tudor and Ms Hamilton-Barrett

The team at MSB, particularly Ms Lindsey Potter, Ms Pippa Tudor and Ms Caroline Hamilton-Barrett are absolutely and truly EXCEPTIONAL. Not only are they gifted, knowledgable, and smart solicitors, but perhaps most importantly, they are kind, honest and fair people. They will work tirelessly to ensure a fair outcome and help navigate their clients through difficult times with patience, compassion and consideration. I wouldn't be where I am if I hadn't had them in my corner. In my case, they were tasked with managing a difficult and obstructive other party intent on being dishonest and untruthful but Mses Potter, Tudor, and Hamilton-Barrett handled them with measured toughness maintaining the highest level of professionalism throughout. I would, unhesitatingly, recommend them to anyone looking for legal support in cases surrounding child arrangements and child arrangement orders. They are, in short, the very very best.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I’m the CEO of a charity supporting vulnerable adults. Some of the clients using our service have been supported by MSB and they have been excellent.
The crime team in particular has been outstanding and the family team has been responsive to enquiries and their advice has resulted in the best outcomes for clients.
We have also had the benefit of pro bono advice on corporate needs that has been invaluable.
I highly recommend this firm and we will continue to recommend them to those needing legal support within our service.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

House sale

Sandra Law and Veronica were the people who drove our house sale through , they were soo professional and helpful from the start of the process till the end. I would highly recommend MSB solicitors to anyone who needed a solicitor it’s the second time we have used the company and are soo happy with the way both our sales were handled by these lovely ladies , nothing was a bother to them . Thank you 😀 a very satisfied customer

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Conveyancing MSB Solicitors Liverpool

I can only say with all honesty that my dealings with Poppy Hind at MSB Conveyancing - Liverpool has been a great experience from start to completion.

The service that was provided, was very professional, but also exceptional. You knew exactly what was going on as I was kept in the loop all the time.

The searches and other matters relating to property sales were very thorough and done in good time.

The vendors Solicitors were a bit of a challenge, but Poppy soon got that in hand too with communication channels open and running smoothly.

Poppy took the stress from buying a new property away completely. It didn’t even feel like I was going through a major milestone of a house sale.

She comes highly recommended! And deservedly so!

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Helen Schofield/ Conveyancing team

Helen Schofield, Helen Backstrom and Ellie Andrews assisted with our conveyancing for our new property during a really stressful time for us! They answered all of our (many!) calls and questions that we had and chased matters up efficiently. Highly recommend!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much too Sabrina and…

Thank you so much too Sabrina and Michael they took me on with a weeks notice and I couldn’t have asked for better people to help me in my situation they absolutely smashed it for me from the start and was so helpful, kind and helped me understand what was going on every step of the way, a big special thank you too Sabrina also for being by our side the whole way through it I’ll never forget what use have done for me I couldn’t recommend them enough use have changed my life for the better. Thank you from the bottom of my heart.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Supportive Family team

I have worked with the same solicitor for a number of years on a family law issue and have always been supported really well, she is focused on my needs and works flexibly to meet with me around my childcare which is massively important to ensure it doesn’t impact precious time. They are focused on developing their teams and do more that just provide legal advice, they provide reassurance at very difficult times. I would and have recommended MSB to others.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend in divorce proceeding

I had the pleasure of receiving guidance on my divorce proceedings through the free MSB Law Clinic at Blackburn House in Liverpool on several occasions. The solicitor I met with was highly professional and thorough. After I explained my situation in detail, she recommended an additional mediation provider and clearly outlined the process, step by step, so I knew exactly what to expect.

When I returned with further questions that fell under a different area of law, she promptly contacted her colleague via email, who got in touch with me quickly and provided the answers I needed.

I'm very happy to recommend MSB Solicitors to anyone seeking a professional and reliable law firm to help resolve family matters.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

we have used MSB conveyancing team for…

we have used MSB conveyancing team for the sale and purchase of two homes in the past and found them very helpful in guiding us through each step of the conveyancing process. They were professional and prompt with any correspondence.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

My Husband and myself moved to the UK…

My Husband and myself moved to the UK from Republic of Ireland in 2024 , we were recommended MSB solicitors by a friend and they were the best we ever dealt with . We needed help to purchase a home here and they worked with us and keep us informed of every little thing we needed to do. The contact from them through every step was second to none . I have recommended them to others and will continue to do so for the prompt and personal care they gave us. Many thanks MSB . Jacinta Casey

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

MSB Solicitors are the most outstanding…

MSB Solicitors are the most outstanding professional Solicitors with a personal touch I have ever encountered. I had a problem with my Daughter regarding a court case due to none payments of fines.I contacted MSB and liaised With Emma Carey who was professional to an exceptional high standard. Emma listened to our issues and concerns then dedicated a specific specialist Solicitor to deal with our case . Dan a specialist solicitor in Emma’s team dealt with the case in a professional and also caring way with my daughter. MSB then dealt with the case and got an incredible result for my daughter she was able to pay the fines out of court and not receive a criminal record which would have impacted her career. I would recommend MSB solicitors, they are professional to a very high standard with a personal touch.A special Thanks to Emma Carey and Dan .MSB a highly motivated professional company with a personal touch. Thanks.

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Msb acted on sale and subsequent…

Msb acted on sale and subsequent purchase of our properties. We were in a fairly difficult chain, and the property team worked above and beyond to secure us our forever home. I have also used msb for remortgaging purposes and will return to msb for future remortgaging

September 4, 2024
Unprompted review

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