MSC Mediterranean Shipping Company Reviews 115

Blue collar thieves!!!!

Bad service, no availability of containers, 2 week routes now take 2 months, have monopoly on routes, inflated surcharges!!!!

You people should be ashamed of yourselves!! Massive net profits during a pandemic yet you dont try and assist exporters in any way!

Owners and directors should be locked up you damn thieves!!!

They are really outdated in everything they do, if you want to solve something in a few hours, forget it, they will drag you for days:
- they send you a T&C to sign to a separate email address
- after some hours they ask you to send documents and a request to another email address for an invoice
- after some other hours you receive an invoice
- you make the payment, and after other hours your get the haulage release

All these steps would cost you around 4-12 working hours, which could be 2-3 working days.

Their emails are long and automated, and they keep sending you the same automated email over and over.

The employers are cryptic on the phone and via emails.

They could create an account where all of these could be solved. That's how people live in 2022, not them.

When you are tired, under stress and pressure, and you have to deal with this, you wonder on what planet you are.

Worse shipping line ever. Shameless and scandalous service being ripped off every day for charges incurred because they ignore you and don't pick up the phone, and then move your containers off quay so you cannot arrange your own haulage. Not a care in the world and poor clients foot the bill for their pathetic service which causes them to go bankrupt.

This must be one of the worst shipping companies on the planet. 3 times they have said that the 2 containers have been arranged and 3 times the containers have failed to materialise and now the LC has expired and I have £100k worth of product I cant ship.
DONT USE THEM

Absolutely rubbish and daylight robbery

Charging a fortune for storage and port costs and leaving Anglo Pacific to pick up the pieces - container is weeks late, over 3000 USD in added costs and basically a bunch of thieves in my opinion.

Given their 91% poor rating that dont seem to care.

This is the worst company ever
I wish i never never worked with them
They dont care about the clients at all
The just keep giving stupid excuses always
I am still waiting for my container,its delayed for almost 3 months now
The container is in south africa for one month,everytime i call them they just give me different dates of arrival,i am sick and tired of talking with them
Its the first and last time i am working with them,they dont deserve to be trusted,dont deserve any star at all
I am really upset with their work
I wish i could sue them for the loss i am having because of them,they dont follow their own rules and system of working
This is really sad

MSC’s customer service is awful. After being on hold for 50 minutes, they bring me to voicemail. The second time that I call, I wait 40 minutes just to be connected to a rude employee who hangs up after I ask if she can look up a second OBL number. She really ruined my day.

Worst shipping line in the world even worse than maersk, they dont deserve 1 star

If I could give negative I would. MSC nickels and dimes on both sides. Asking for meal receipts to check to make sure $2 soda/juice/coffee/tea not charged on meal as crew limited to 2 bottles of water per day of hotel stay if their ship is delayed. Based on how they treat their crew alone I would never sail on one of their cruise ships.
On the other end trying to get a container released has been a nightmare. Their online system is antiquated. You need to request a copy of an invoice before you can pay it. The delay in turnaround is several hours. The only thing that works well is their payment acceptance screen. Showing storage fee paid and TELEX release confirmed but they still have freight hold on it. Since terminal closes for long holiday weekend in a couple hours and no time to p/u container, we are now forced by their own delays to pay them an extra 4 days of storage! (at 165/day) Its outright extortion. If you are a small company or individual, I would avoid using MSC like the plague!

Unprofessional organisation of logistics. Container is delayed for 4 months. Lack of communications, company doesn't answer to emails. Not giving a sh**t on their customers.

Worst worst company ever its been 4 months and still we have not receive our container. The container is sitting in one place over 2 months n still all intended shipments failed. This company should be sue for damages they cost people.

These are the excuses of MSC not been able to transport containers in a schedule as well not been able to handle transparent the communication with the customer.
Only bad excuses. First they told me due to Covid-19 they are full with transport etc, and after MSC not been able to deliver to Antwerp and instead they bring it to an other port delaying my container from a schedule voyage of 21 days, very quick turns to 50 days. Not even interest to do their best and look after the customer. What a shame.
Quote:
Plse note that all terminals – including the one where we operate – are indeed under pressure with outlook of it getting worse before it becomes better. We are currently operating at 90% capacity, which is way too high. We are currently fighting an uphill battle due to lack of gangs (crews to work on the terminal) in the current holiday period alongside delayed sailings & arrivals of vessels at our terminal.
To ease the pressure and avoid a fully congested terminal in which we wouldn’t be able to accept/receive any new incoming boxes to ship out.
Unquote

Driver tried to run my car with children in off the road! 3 lanes went down to 1 quite suddenly abs so I indicated to move into third available lane. There was space but the drive of this company decided to speed up so not to let me in and took off my wing mirror. Would have been worse if I hadn’t swerved away. Had my children in the car who were really upset at it all

I wish I had read these reviews before using MSC!!!. My initial ETA for my shipment was 5/26 and it's 7/12 today. Shipment has been stuck in the same location for almost two months now and each "intended transshipment" date has changed numerous times since. No one answers their phone. I'm done with them!

In purchasing a puppy from a breeder who uses this service, MSC all of a sudden- "like 3 hours before the puppy was supposed to be shipped", informed me there is a 1455.00 charge for mandatory insurance that is required. The breeder knew NOTHING about the charge. And MSC wanted it wired in cash. At this time, the purchase of the puppy is in limbo.

NO customer service. Nobody answers calls or emails, besides their months long delays, and usurious ransom freight rates. What a horrible company.

Agree...MSC is the worst. payment dmg submitted in the morning but until 1 pm still not updating chs port. And this Friday, now my customer probably have to pay 3 more days charges because MSC not doing their job. What comes around goes around. Been on hold for very long time to get dmg dept on the phone

Msc should be in the Guinness world record as the worst shipping company on the planet. Since December 18th till date, my container hasn't gotten to Nigeria. Tracker shows Lome in Togo with no consistent transshipment date. Now I have lost my client who was to buy my goods. Am just left to fate. To any one reading this and hoping to use msc, YOU DO THAT ATBYOUR OWN RISK!

MSC is the worst company to deal with. There shipping line is very slow and the worst to use for any kind of business. I have used it twice shipping goods from just Egypt to Mombasa but got my container in more that a month and a half. Their call center is the worst to deal with and after struggling to get through all I was told is I have to wait until the vessel gets enough containers to leave the port. My container was left at King Abdulah port for more than 2 weeks for do called "Intended transhipment" the same time MAERSK would have delivered the container . So their lack of business and loss of clients is turned to the owners of container to suffer. But why should we suffer from your bad business that has kept all customers away? I can never use MSC again or even recommend anyone to use it. Please when you consider to ship a container, stay away from MSC.
MEARSK is the way to go for all my next shipments Insha Allah.

Our container was ready since November 21st 2020 , we are still waiting at the moment ( 15th january 2021) , their online tracking site estimate the delivery date on 21st January.
To summarize MSC shipping takes 2 months to deliver a container from china to Réunion island . Also they are more expensive than CMA