Great Experience...As a new customer I found signing up very easy and straightforward. The website I packed full of items, are even some clearance items where cheap and in stock surprisingly. The orde... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had placed an order via email, as I usually do, and normally just get an order acknowledgment after. But today, Craig called to discuss the order and was able to offer a better price on one item a... See more
Company replied
Overall good service. Overnight delivery from DPD however let MSC down as it was clear from their website that our parcel was 'left behind' and missed the van that day and turned up later than expecte... See more
Company replied
I was buying thread repair coils and already committed to the order but they offered a good discount after this fact which is rarely ever seen. And super fast delivery too.
Company replied
Company details
- Industrial Equipment Supplier
- Abrasives Supplier
- Factory Equipment Supplier
- Manufacturer
- Safety Equipment Supplier
- Steel Distributor
Information provided by various external sources
As a leader in the supply of Metalworking, MRO and Safety products, MSC helps drive the growth of customers by providing engineering support across the entire shop floor. MSC will find the correct tool for the job, helping customers increase efficiencies and develop solutions for their production challenges.
Trust MSC to deliver
Written by the company
- Solving your biggest business challenges
- At the heart of MSC is our commitment to give you back control and demonstrate time and cost savings.
Next Working Day Delivery as Standard
Order before 6pm or 7pm online to receive next working day as standard
With our next working day delivery service, 99% of orders are dispatched the same day. We also offer a no quibble returns policy on catalogue items - we'll even collect it from you for free
Contact info
7 Pacific Avenue, WS10 7WP, Wednesbury, United Kingdom
- 0800 66 33 55
- customerservice@mscdirect.co.uk
- mscdirect.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rohm keyless chuck…
Well made Rohm keyless chuck competitively price, excellent delivery (less than 24 hrs) and communications.
March 10, 2026
Reply from MSC Industrial Supply Co. UK
Good morning Ian,
Thank you for taking the time to review us a 5 star, this is really great to see. We look forward to hearing from you in the future.
Kind regards
Bec
MSC Industrial Supply.
Excellent help and advice followed buy…
Excellent help and advice followed buy great delivery at reasonable price thank you
March 6, 2026
Reply from MSC Industrial Supply Co. UK
Good morning Caroline,
Thank you for taking the time to review us a 5 star.
It’s great to see we have delivered you an excellent service.
We look forward to hearing from you soon.
Kind regards
Bec
MSC Industrial Supply.
Good service and problems solved by…
Good service and problems solved by talking to a real person.👍
March 6, 2026
Reply from MSC Industrial Supply Co. UK
Good morning Alan,
Thank you for taking the time to leave us a 5-star review of our services. We appreciate your comments.
Kind regards
Bec
MSC Industrial Supply
very easy to place order and prompt…
very easy to place order and prompt timely delivery
March 9, 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Sharon,
Thank you for the 5-star review. This is fantastic to see; we really appreciate it.
Kind regards
Rebbekah
MSC Industrial Supply
delivered on time
March 5, 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Leszek,
Thank you for taking the time to leave us a review and rating our service at 5 stars.
Kind regards
Rebbekah
MSC Industrial Supply
Quality productgood ordered
Quality product ordered
Item expensive
Carriage charged even on £200+ item
We need you to have more competitive pricing if you want a better share of our business
March 6, 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Thomas,
Thank you for taking the time to leave us your review. We understand our Customer Support colleague has been in touch. Your feedback is very valuable to us.
Kind regards
Bec
MSC Industrial Supply
5 - 6 inch micrometer
Super price, next day delivered and left in safe place. No problems, will definitely use again.
March 5, 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Andrew,
Thank you for taking the time to review us a 5 star, this is really great to see.
We look forward to hearing from you in the future.
Kind regards
Bec
MSC Industrial Supply.
Caution when ordering
When looking in the on-line pages and see a set of items in a walleted presentation.
It's not unreasonable to assume the price displayed is for the set.
Unfortunately the price is for an individual item. So disappointed to expect a set and a single item arrives.
The staff however were excellent.
March 5, 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Tony,
Thank you for taking the time to leave us your review.
Further to our email to you. Your feedback is very valuable to us as we are then able identify the issue and help to prevent a reoccurrence.
Should you wish to discuss this further, please contact us on 0800 663355 opt 2 from 8am - 5.30pm Mon-Fri who will be more than happy to assist you further.
Kind regards
Bec
Placed an order for next day delivery
Placed an order for next day delivery, only to find out the item wasn’t even in stock and would be over 2 weeks to ship. Won’t be ordering again
March 4, 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Michael,
Thank you for taking the time to write your review.
Further to our email to you. If you would like to call in to discuss this further, our dedicated Customer Support team are available on 0800 663355 opt 2 from 8am - 5.30pm Mon-Fri who will be more than happy to assist you further.
Kind regards
Bec
Reply from MSC Industrial Supply Co. UK
Good afternoon Alex,
Thank you for taking the time to leave us a 5-star review of our services. We appreciate your comments.
Kind regards
Bec
MSC Industrial Supply
Easy to place order and very rapid delivery
Very easy to place order and very rapid delivery
March 2, 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon David,
Thank you for taking the time to review us a 5 star.
It’s great to see we have delivered you a fantastic service.
Look forward to hearing from you soon.
Kind regards
Bec
MSC Industrial Supply.
Received what was ordered at the best…
Received what was ordered at the best price and on time. What else could one ask for?
February 25, 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Darryl,
Thank you for leaving us a 5-star review of our services. We appreciate your comments.
Kind regards
Bec
MSC Industrial Supply
They were very quick to sort out a…
They were very quick to sort out a problem that I had with ordering an item but it was delivered at lunch time the following day! Very pleased and will use them in the future.
February 23, 2026
Reply from MSC Industrial Supply Co. UK
Good morning Rodney,
Thank you for taking the time to review us a 5 star.
It’s great to see we have delivered you a fantastic service.
Kind regards
Bec
MSC Industrial Supply.
Very fast delivery.
Very fast delivery.
My quibble is not with the Company, but with this totally unnecessary age verification for a man obviously in his 80s.
February 26, 2026
Reply from MSC Industrial Supply Co. UK
Good morning Ted,
Thank you for taking the time to leave us a 5-star review. We really appreciate this.
Kind regards
Bec
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good morning Tony,
Thank you for your review. We look forward to hearing from you soon.
Kind regards
Bec
MSC Industrial Supply
Excellent service from telephone staff
Excellent service from telephone staff.
Excellent price
February 25, 2026
Reply from MSC Industrial Supply Co. UK
Good morning Chris,
Thank you for taking the time to review our services. This is greatly appreciated.
We look forward to hearing from you again.
Kind regards
Bec
MSC Industrial Supply
Whenever I need quality equipment...
Whenever I need quality equipment, on time. I use MSC. Simple
February 4, 2026
Reply from MSC Industrial Supply Co. UK
Good morning Marcus,
Thank you for taking the time to leave us your review. We really appreciate it. We look forward to hearing from you again soon.
Kind regards
Bec
MSC Industrial Supply.
Great Experience...As a new customer
Great Experience...As a new customer I found signing up very easy and straightforward. The website I packed full of items, are even some clearance items where cheap and in stock surprisingly. The ordering process was a simple and straight forward. I opted for click and collect and was ready the next day to collect (admittedly I did order quite late). Collection at the sales counter was extremely quick and painless. All in a very pleasant experience
February 24, 2026
Reply from MSC Industrial Supply Co. UK
Good morning,
Thank you for taking the time to review us a 5 star, this is really great to see. We are glad you found us easy to work with.
We look forward to hearing from you in the future.
Kind regards
Bec
MSC Industrial Supply.
prompt delivery
February 24, 2026
Reply from MSC Industrial Supply Co. UK
Good morning Tim,
Thank you for taking the time to leave us 5 stars.
We look forward to hearing from you again soon.
Kind regards
Bec
MSC Industrial Supply
The staff are very helpful and polite,
February 23, 2026
Reply from MSC Industrial Supply Co. UK
Good morning Nicola,
Thank you for taking the time to review us 5 stars. We are glad you are happy with the service provided.
We hope to hear from you again soon.
Kind regards
Bec
MSC Industrial Supply
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.