Great Experience...As a new customer I found signing up very easy and straightforward. The website I packed full of items, are even some clearance items where cheap and in stock surprisingly. The orde... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had placed an order via email, as I usually do, and normally just get an order acknowledgment after. But today, Craig called to discuss the order and was able to offer a better price on one item a... See more
Company replied
Overall good service. Overnight delivery from DPD however let MSC down as it was clear from their website that our parcel was 'left behind' and missed the van that day and turned up later than expecte... See more
Company replied
I was buying thread repair coils and already committed to the order but they offered a good discount after this fact which is rarely ever seen. And super fast delivery too.
Company replied
Company details
- Industrial Equipment Supplier
- Abrasives Supplier
- Factory Equipment Supplier
- Manufacturer
- Safety Equipment Supplier
- Steel Distributor
Information provided by various external sources
As a leader in the supply of Metalworking, MRO and Safety products, MSC helps drive the growth of customers by providing engineering support across the entire shop floor. MSC will find the correct tool for the job, helping customers increase efficiencies and develop solutions for their production challenges.
Trust MSC to deliver
Written by the company
- Solving your biggest business challenges
- At the heart of MSC is our commitment to give you back control and demonstrate time and cost savings.
Next Working Day Delivery as Standard
Order before 6pm or 7pm online to receive next working day as standard
With our next working day delivery service, 99% of orders are dispatched the same day. We also offer a no quibble returns policy on catalogue items - we'll even collect it from you for free
Contact info
7 Pacific Avenue, WS10 7WP, Wednesbury, United Kingdom
- 0800 66 33 55
- customerservice@mscdirect.co.uk
- mscdirect.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MSC Industrial Supply Co. UK
Good morning John,
Thank you for taking the time to leave us a 5-star review of our services. We appreciate your comments.
Kind regards
Bec
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good afternoon Philip,
Thank you for the 5-star review, we do appreciate it. Great to hear from you.
Kind regards
Rebbekah
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good afternoon Paul,
Thank you for taking the time to leave us a review and rating our service at 5 stars, we do appreciate it.
Kind regards
Rebbekah
MSC Industrial Supply
Product was not in stock which was not…
Product was not in stock which was not flagged up. Customer service have still not responded.
Poor service which is a shame and rather disappointing given past experience.
February 19, 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Neil,
Thank you for taking the time to leave us your review. We understand our Customer support colleague has been in touch.
We look forward to your response.
Kind regards
Rebbekah
MSC Industrial Supply
Great easy to uses website
Great easy to uses website , item i purchases was a lot cheaper than other companies I look at.
Delivery was quick and it has tracking which is even better
February 18, 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Nicola,
Thank you for taking the time to leave us a review and rating our service at 5 stars, we do appreciate it.
Kind regards
Rebbekah
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good afternoon James,
Thank you for your review of our service. We are pleased to see we were able to deliver you a great experience.
Kind regards
Rebbekah
MSC Industrial Supply
Sales people very helpful
Sales people very helpful, everything delivered next day. Excellent service
February 17, 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Lyn,
Thank you for the 5-star review. This is fantastic to hear and appreciate your comments.
Kind regards
Rebbekah
MSC Industrial Supply
Delivered to the wrong address again…
Delivered to the wrong address again which I paid £10 for before 12 noon. First parcel delivered earlier in the day from DPD was delivered correctly at 10.30am on standard delivery.
February 17, 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Andy,
Thank you for taking the time to leave us your review. We understand our Customer support colleague has been in touch.
Your feedback is very valuable to us as we are then able identify the issue and help to prevent a reoccurrence.
Kind regards
Rebbekah
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good afternoon Les,
Thank you for your review. Great to see you rate us 5 stars.
Kind regards
Rebbekah
MSC Industrial Supply
Rebecca in the Wolverhampton section…
Rebecca in the Wolverhampton section has always offered help and patience to resolve my issues and requirements.
February 16, 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon,
Many thanks for taking the time to leave us your 5star review, this is fantastic to hear; we will certainly pass on your feedback to our colleague.
Kind regards
Rebbekah
MSC Industrial Supply
Good communications and super fast…
Good communications and super fast delivery 👌 🙌 👏 👍
February 12, 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Dany,
Thank you for your review of our service. We are pleased to see we were able to deliver you a great experience.
Kind regards
Rebbekah
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good afternoon Robert,
Thank you for taking the time to leave us your review, we do appreciate it. We hope to hear off you very soon! We will also send you a copy of our Advantage magazine.
Kind regards
Rebbekah
MSC Industrial Supply
Premier tools in hull
February 13, 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Sheila,
Thank you for rating us 5 stars, this is brilliant to see. We hope to hear from you very soon!.
Kind regards
Rebbekah
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good afternoon,
Thank you for taking the time out to leave us the 5-star review. Great to hear from you.
Kind regards
Rebbekah
MSC Industrial Supply
After many years of purchasing mostly…
After many years of purchasing mostly engineering products from msc ,I found their service and prices to be very competitive and generally good quality?
February 13, 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Alan,
Thank you for the feedback, we are so pleased to see you enjoy dealing with us.
Kind regards
Rebbekah
MSC Industrial Supply
Good prices
Good prices, often the best around. Next day delivery with a reputable courier service. A very solid company to deal with.
February 9, 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon David,
Fantastic to see such a glowing review, thank you we do appreciate it.
Kind regards
Rebbekah
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good afternoon Chris,
Thank you for taking time out of your day to leave us a review, this is fantastic to see.
Kind regards
Rebbekah
MSC Industrial Supply
Correct product on time
February 11, 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Andrew,
Thank you for taking the time to leave us a review, we do appreciate it. We look forward to hearing from you soon.
Kind regards
Rebbekah
MSC Industrial Supply
great service as always
February 9, 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Guy,
Thank you for taking the time to leave us a review of our service. We look forward to hearing from you soon.
Kind regards
Rebbekah
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good afternoon
Thank you for your 5 star review.
We look forward to supporting you again in the future.
Kind regards
Jenna
MSC Industrial Supply
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.