MSC Heating Reviews 190

I used MSC heating for the installation of my air source heat pump and Tesla powerwall after finding them on the approved Tesla installers list and I was not disappointed.
I found them to be competitively priced and very good at communicating with me from start to finish. Other companies I spoke to didn’t follow basic requirements ie. gaining permission for the installation from western power for the connection, MSC did and dealt with all of this for me, persevered to make sure this requirement was passed and provided proof of this. They undertook the job during the Covid-19 pandemic and wore masks, goggles and gloves throughout the work which I appreciated and sanitised everything down after each day. Once the job was completed they spent time with me to go through the workings of the system and the Tesla app to make sure I fully understood everything.
Very professional and friendly guys to deal with. Phil kept me fully updated throughout the process and I can’t recommend them enough.
Top job guys!

Great service from start to finish. The price quoted for my Kensa ground source heat pump was very competitive. They turned up on time and installed the system within the agreed timescales. The price I paid was the price I was given at the start of the job. Couldn’t be happier with the end result. Would recommend to others without doubt!

Unfortunately MSC Heating do not see reviews as helping them to improve their service. Each of the statements below are factually correct and not 'false' as claimed by the contractor. Email and Whats app messages are available to demonstrate this. Some examples

Day 1, MSC Heating did not turn up, ourelectrician stated "didnt you know, they are not coming till tomorrow, the sent a text (to him) last night.

October 9 2020 - shower problem fixed - advised by Whatsapp (no reply)
18 October 2020 M When will you be over to undertake the service (no reply)
23 October 2020 - M could you please respond to my previous 2 messages? Reply - OK I will let you know
4 November 2020 still no date given, new engineer identified.

In the spirit of fairness, the new engineer stated that it was a good installation, he was impressed with the work.

And so, the original review is as below. I see no need to give further examples but have them.

First, when choosing an air source system and getting initial advice, the service was excellent and included a weekend visit to look at the site. Unfortunately, thats where the excellence ended.
Issues to deal with:
*Failure to respond to annual service request - requiring me to find a new engineer
* Not attending on dates agreed
*Not replying to emails/messages
*Poor advice with regards to the Renewable Heat Incentive, leading to a loss of £4k
*Hidden costs not mentioned (floor coverings)
*Some poor quality flooring not related to the age of the building (18 century house with some uneven wooden floors but also some flat concrete floors)

Good service
Neat work
Quick
Friendly guys

Great work! Nice and clean. I would recommend them to anyone.

I had a complete heating system installed Aug 20
Ben and George did a great job in 3 days they removed my old heating system and installed and commissioned the new system and cleaned up as they worked.
I would definitely recommend these to anybody

I received a very prompt response from the team, they kept me well informed on when they could arrive and conduct the work and how long it would take. Installation went without a hitch and they took the old boiler cleaning up after themselves.
I would highly recommend MSC for their competitive prices and professionalism.

Professional, friendly, courteous & they cleaned everything up after - simply amazing! Would highly recommend. Great job, with special thanks to Ben & George 👍🏼

Ben and Jordan were excellent did the job no problem. Cleaned up after themselves and would recommend them to anyone.
Carlos

Great workers date to suite me and came on time got stuck into job new boiler fitted not much noise no mess all sorted boiler working booklet and working order explained..
Very happy customer good work from Ben and George..

No hassle no fuss in and out a
In a day, reasonably priced and did what was asked! When not using somebody local you are naturally cautious but don't need to worry these boys will do the job!

Exactly what I wanted from a new boiler installation, an efficient and
friendly service that caused minimal disruption to my home.
Excellent - thank you.

We are very happy with our new boiler fitted by MSC and would definitely recommend them. Thanks guys!

I contacted Worcester Bosch and MSC Heating was listed within their recommended installers. Martin responded with a competitive quote immediately. Martin was prompt in answering my queries and installed the boiler on the day as promised. Craig and Martin did a great job.

I needed a boiler fitting after it broke down over the Christmas holidays. I sent out for quotes and Martin quickly came back to me. We discussed my requirements and I was provided with a couple of alternative options.
Martin and Craig did an excellent job of installing the boiler and resolved some other issues along the way. A great team willing to go the extra mile to deliver first class customer service!

These gentlemen came all the way, early from Birmingham to London to replace my boiler before I go away on the weekend. I chose them based on price though rightfully they informed me that there was a safety issue with the flue location. This was rectified during the install which showed integrity. Will ask them for a quote on my new rental property as well.

I am a landlord with a rental property in Gloucester, I used MSC Heating to fit a new boiler for me.
They gave me the best fitted price on a top spec boiler and were more than happy to arrange the fitting directly with the tenant - they could not have been more helpful, the price they originally quoted was the price paid and the job was done to a great standard with new filter, system flush and safety certificate included.
I've kept their details and will be using them again for sure.

Managed to fit the job in very quickly and did a good job with what was an awkward installation. Very satisfied with work done.

MSC Heating did a great job installing my boiler only a few days after quote was given. They installed the boiler in a few hours and were very professional. I would recommend them.