MS Cookers and Boilers Reviews 

296
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is punctual, extremely polite, and always respectful of their homes when carrying out work. Consumers note that speaking directly with a helpful human rather than navigating automated call center queues makes a big difference. People appreciate the clear communication leading up to appointments and the straightforward online booking process. Reviewers also highlight the reliable, efficient maintenance of boilers and heating systems, noting that everything is left clean and tidy. Many consumers state they would not hesitate to recommend these dependable services to their friends and family.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing widespread satisfaction with punctual,... See more

Staff

People report positive experiences with staff, frequently highlighting that team members are punctual,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very polite. Can actually speak to a helpful human rather than a call centre AI queue. Turned up on time. Communication excellent. Did a great tidy job servicing our old boiler. Will most certain... See more

Rated 5 out of 5 stars

Most competent, professional and trustworthy firm I have dealt with. Communication is excellent. You can track their arrival as they journey towards your home so you know exactly when they arrive. The... See more

Rated 5 out of 5 stars

Very efficient professonal and respectful of our home. They took their shoes off at the door which my wife really appreciated. Could track their approach via a location map so knew precisely when the... See more

Rated 5 out of 5 stars

Boiler service from MS Cookers and Boilers. MS Cookers and Boilers service our boiler annually. We always get a timely reminder that our service is due and Connie provides a friendly and easy way to... See more


Company details

  1. Gas Installation Service

Written by the company

Gas Safe and Oftec registered. Boiler installations company. Based in Huddersfield. Boiler replacements and new boilers installed locally, competitively and to a high standard. We want to simplify the process of getting a new boiler installed. we aim to provide you with all the information you will ever need when it comes to understanding the options when it comes to choosing your new boiler.


Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

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No recent history of asking for reviews

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4.9

All reviews

(296)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was ready for an annual service

Connie dealt with my request in v friendly and efficient way and also sent reminders including time line on the day. Richard was on time and after the service gave me a verbal report, followed up by invoice. All efficient and great to deal with

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Richard and the…

Excellent service from Richard and the team at MS Cookers and Boilers. From the moment I first contacted them until the new boiler system was installed I knew that I had made the right chioce. I cannot recommend them highly enough for their support and workmanship.

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was so pleased to have found MS Cookers and boilers.
Richard attended promptly to discuss fitting an ouside oil boiler. During the visit he looked at the heating system. I am so glad he did as the megaflow needed replacing due to age, rust and leakage.
The work was carried out
promptly,efficiently and professionally with respect to my property. I couldn't be more pleased with the service received.
Thank you so much.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

A Personal and Professional Service

From the outset the firm came across as professional and very helpful, inspiring confidence. Connie, receptionist was excellent, communicative and following through with clear messages,including a text confirming the arrival of the engineer.
Richard, the engineer, was on time, he
carried out the repair quickly and efficiently. He explained how the regulator needed to be gradually increased and the time it would take.
He was organised,pleasant and tidy.
I will definitely return for the future maintenance of my Aga.

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

Boiler Breakdown

Very quick response to our boiler breakdown, full explanation of parts required, cost and why required, up and running same day.
Excellent service

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Aga service

Richard arrived promptly (actually a little early!) and efficiently serviced our aga leaving no mess. I will certainly be using his service again and he even has a recall system so I don't forget.
Connie in the office is so helpful, polite and friendly

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

New Oil Fired Boiler

Fast efficient service with excellent communication. Will certainly use MS Cookers and Boilers again for servicing our oil fired central heating boiler.

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. Engineer was prompt, sorted our Aga out and got it working again in no time. Would use this business again.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing friendly & efficient service

he company that has looked after my Aga were no longer in business and it wasn’t easy to find someone else to fix it, and at short notice. I came across MS cookers & boilers on the internet and I can’t fault them in any way. Communications were excellent and so friendly, they fitted me in within the week and just before Christmas!
I received reminders and messages to say when they would be arriving. Amazing service

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Spot on

Spot on. Helpful and knowledgeable - ahead of schedule, and really useful communications. Including tracker for arrival.

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

AGA SAGA…

Richard made time to fit me in to his busy work schedule to sort out my aged AGA. With the recent cold weather he was an absolute godsend! Really knows what he's doing, wouldn't use anyone else.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy and professional. Highly recommended!

Richard was recommended to us by a good friend and he did not fail to impress. Clear quotation, professional communications and adjusted final invoice downwards when he identified something that did not actually need doing. How many tradespeople would you trust to do that!

Highly recommended.

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

Job well done

Very professional from the initial quote to finishing installing our new oil boiler. Richard was very good at communicating everything and ensuring no mess was left. Thanks

November 21, 2023
Unprompted review

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