We broke a mug that had great sentimental value, having been given by our sister in law who passed away in December, and needed some guidance as to how to obtain a replacement. I asked the question vi... See more
Company replied
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See what reviewers are saying
I had two mugs as a present many years ago which I particularly like, sadly one became chipped and developed a vertical crack rendering it useless. I checked mug base and looked online, and found to... See more
I received my shipment of a mug on September 29. When I took the small box from my mailbox, I could hear that it was broken. I opened it and the wonderful mug I had ordered on September 19 was in se... See more
Pretty quick delivery but one item was missing. Contacted by email & missing item posted to me same day. Absolutely brilliant customer service,we know things sometimes go wrong but this was rectified... See more
Company details
Written by the company
☕️ The Mug People ☕️ Become a stockist or shop online. Luxury bespoke and custom service. Design led mugs, baubles and giftware. We ship worldwide! 🌎
Contact info
Mclaggan Smith Mugs Ltd, G83 8BS, Jamestown, United Kingdom
- +441389755655
- hello@msmugs.com
- msmugs.com
3.9
Great
604 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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This is a great family firm providing…
This is a great family firm providing high quality bone China mugs. Great service, great product especially the Quentin Blake selection
May 3, 2022
Love these cups
Love these cups , get the biggest ones , can’t live without my tea from these cups in the morning .
April 14, 2022
Excellent service
Easy to use on line shop. Kept informed. Items arrived in good condition and were of the good quality I expected. Thank you.
April 12, 2022
Lovely mugs that arrived in one piece…
Lovely mugs that arrived in one piece due to careful packaging. My daughter was very happy with the size of mugs and design.
Thank you
April 12, 2022
Very efficient service
Very efficient service. Creative packaging which is extremely effective. Love the mugs we bought.
April 12, 2022
Lovely china mugs
Lovely china mugs and they arrived well packaged and in good time. Well done.
April 4, 2022
I love my new mug
I love my new mug. The design, size, and quality is how I hoped it would be.
It's perfect!
April 2, 2022
Ordered
Ordered, arrived as described, within the time stated, completely as average and expected.
April 2, 2022
Excellent service
Excellent service, easy use of Web site, and delivered as promised. Impressive service. Highly recommend Mclaggan.
March 16, 2022
Packaging excellent protecting porcelain mug.
I bought a Madeleine Floyd mug. I.love these and we have 3 already. But my 5 stars is for the packaging. The mug arrived cocooned in a package. Fast delivery from order. Website easy to use.
March 14, 2022
My excellent friend of 60+ years loved…
My excellent friend of 60+ years loved her Rosie mug. The delivery to the U.S. was really fast. Thanks for getting it to her in time for her birthday!
March 8, 2022
Longer than expected delivery
Paid for 24h delivery, when emailed by royal mail it stated 48h delivery, so the product arrived too late
March 8, 2022
I was expecting finer china as I had…
I was expecting finer china as I had bought similar mugs some time ago at the Bodlean Shop but your admin was good and the mug arrived safely without breaks.
February 9, 2022
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