We broke a mug that had great sentimental value, having been given by our sister in law who passed away in December, and needed some guidance as to how to obtain a replacement. I asked the question vi... See more
Company replied
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See what reviewers are saying
I had two mugs as a present many years ago which I particularly like, sadly one became chipped and developed a vertical crack rendering it useless. I checked mug base and looked online, and found to... See more
I received my shipment of a mug on September 29. When I took the small box from my mailbox, I could hear that it was broken. I opened it and the wonderful mug I had ordered on September 19 was in se... See more
Pretty quick delivery but one item was missing. Contacted by email & missing item posted to me same day. Absolutely brilliant customer service,we know things sometimes go wrong but this was rectified... See more
Company details
Written by the company
☕️ The Mug People ☕️ Become a stockist or shop online. Luxury bespoke and custom service. Design led mugs, baubles and giftware. We ship worldwide! 🌎
Contact info
Mclaggan Smith Mugs Ltd, G83 8BS, Jamestown, United Kingdom
- +441389755655
- hello@msmugs.com
- msmugs.com
3.9
Great
604 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Cracking mugs :)
February 7, 2022
Personalised "Women Who Changed The World Mug"
This gift, including timescale for personalization, was delivered in under a week. The recipient described it as a "thoughtful and beautiful gift." Very pleased!
February 7, 2022
Good quality products speedily…
Good quality products speedily delivered and well packaged
February 7, 2022
Excellent service
Excellent service, as always, and quality products. Not the cheapest by any means, but you get what you pay for. Very happy with my purchase.
February 7, 2022
The mugs are beautiful and were…
The mugs are beautiful and were delivered to Canada in perfect condition.
January 19, 2022
Perfect but delivery rather slow.
January 16, 2022
Received in good order in good time and…
Received in good order in good time and with a good product.
January 12, 2022
Why I love these mugs
This site is my go-to for interesting, charming, educational mugs. I've purchased mugs featuring the ancient Greek alphabet, humorous waterfowl, clever plays on words and phrases, words of wisdom, and beautiful flowers.
I love these mugs!
January 9, 2022
Wonderful quality
Wonderful quality. Bought 10 coffee cups as Christmas gifts. They arrived timely and my siblings and spouses loved them! Will be ordering again. Thank You 😊
January 4, 2022
Ordered last minute for Christmas and…
Ordered last minute for Christmas and arrived in time
January 2, 2022
Lovely mugs came fast.
January 2, 2022
Christmas Mugs
I ordered four mugs for Christmas. They arrived on time. The designs are quirky and fun. The mugs are well sized for tea or coffee and all were delighted with them.
January 2, 2022
Great mugs, great service
Really appreciated the call to learn that my ordered item was out of stock and staff was knowledgeable to offer an alternative. My order was then sent out and received in my desired timeframe. Great mugs for a great cuppa!
December 31, 2021
The quality of mug excellent and easy…overall very good.
The quality of mug excellent and easy to order. It took longer than expected to arrive though.
December 7, 2021
Fantastic Service
Pretty quick delivery but one item was missing. Contacted by email & missing item posted to me same day. Absolutely brilliant customer service,we know things sometimes go wrong but this was rectified super speedy.
We are very pleased with the coasters great quality.
December 6, 2021
first class service
December 6, 2021
Loved your mugges good service and…
Loved your mugges good service and quick delivery
December 5, 2021
Very pleased with the personalised mug
Very pleased with the personalised mug. Excellent product and service. Thank you.
December 5, 2021
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