Shocking service. I spoke Simran, Andrew, Michelle, Zamukulunga, Busisiwe, Nqobile, Siyabonga, Thai so. None of these agents were able to assist me. They keep on transferring mentorship another depa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wish I could make it less than 1 star. MTN South Africa is an absolute criminal that will just steal your money over and over again. Never ever open any form of contract or month to month plan with th... See more
I was called by MTN agent that I was due to upgrade, then I agreed to upgrade, the online MTN agent was a lady called Shanique. This Lady told me the upgrade cames with new phone Huawei Nova 14i Black... See more
Ridiculous burocracy and waiting time just to extend my datacontract/upgrade.More than 24 hours for "vetting" from ruby monthly to 24 months contract with modem.. after being a customer for 10 years.... See more
Absolutely awful service from basics to…
Absolutely awful service from basics to customer care they are not only worse than useless they are overpriced- without a doubt the worst telecom company I have come across in the world ( and that includes some v iffy places !) Deserve 0 stars or minus stars if that were possible- beware ! Use anyone else and you will get better service - however bad the other provider might be
January 2, 2022
Unprompted review
deserves 0 stars
deserves 0 stars. if they didn't overcharged for contract cancellations. I wouldn't use them. They want my money, but I'm not getting my internet. and the call centre doesn't work. worst service provider ever.
November 27, 2021
Unprompted review
Best network easy and the staff are friendly
Grate MTN is really the best believe it or not the didn't pay me any dime to share this massage but I did it because they treat me right.
October 4, 2021
Unprompted review
Bad service and incorrect process
I was advised to leave my p30 lite device at the shore
Shop 3, Nevana Court, 308 Gopalall Hurbans, La Mercy Airport, Tongaat, 4400
I had reported the claim to is now close due to the looting in tongaat
I'm upset regards to this inconvenience. The MTN insurance advisor had told me that I have to provide an affidavit for my device. It's not my fault that I was advised of the wrong process by the MTN advisor and Tillers. I'm not going to get a affidavit because I did not have the device.
I was informed of the incorrect by MTN. Now MTN wants me to pay another additional charge insurance fee.
September 7, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.