mts.rs Reviews 19

Terrible internet — it keeps dropping all the time!
We chose BeotelNet to get away from mts because of bad past experiences. Everything worked perfectly until Telekom quietly and without transparency took over BeotelNet. Since then — with no proper communication to customers — the internet service has become awful: most of the time there is no connection at all, and when it does work, the signal is very weak. Half of the TV channels are missing as well.

My experience with both MTS mobility and home internet has been terrible. The data on my phone doesn’t work half the time, my texts bounce back and it’s soooooo slowwww when it does work. Our internet net plan was a great deal until we moved. They had a lesser plan, and the monthly fee increased.

Customer service is not very helpful, and don’t really seem to know what they’re doing. We waited 3 days for a call back and all they could suggest was restart it (which I’ve done repeatedly) or try the SIM card in a different phone.

Would not recommend.

Service is fine, but customer support really needs to be improved

Like another user shared.. from best to worst.

0 customer support over phone or email.

Call center keeps you waiting for hours, puts you through to someone, only to have them hang up on you MULTIPLE times.
They don't respond to emails for WEEKS. Not even to users with soon to be expiring contracts.

They keep increasing their pricing and not respecting contracts. I signed a contract which stated that i pay 50% of the package for 2 years. They kept increasing the price in the meantime so it came up to be much higher than signed.. and then they started charging me for the full package for two months with no notice or right. Any attempt to communicate or complain has been ignored

Thieves with absolutely no support. Would never recommend

Excellent service

Go to them only if you want to be disappointed, disrespected and have terrible service full of lies. Choose any other company.

On 21/02/2025), after trying to register the sim card TWICE, your AI-enabled system denied the registration, after storing a photo of myself and a copy of my ID.

- On 22/02/2025, I called you four different times and emailed you once. During my telephone conversations, all of your representatives were unable to explain why the registration was declined. They said someone would call back.

- On 23/02/2025, your representative call advising that I would need to go into a store, disregarding the inconvenience of being unable to access the PREPAID internet.

- On 25/02/2025, I went into your store in Subotica, and one of the male reps at the store tried to register the sim card, and the system declined registration again. He advised that I would need a Serbian ID for a TOURIST SIM CARD, which is utterly laughable. Tourists normally don't have Serbian ID's.
Your rep said that he had sent an email to your head office, and that you would either register or refund the sim card.

While I was in Subotica, it took me 5 minutes to buy and register a sim card with a different provider, with the exact same ID that your AI-based system fails to register.

- On 28/02/2025, I returned to the same store, and the same rep told me that he hadn't received a response from your head office.

As you are wasting my time, I will be now forwarding a complaint to Rattel, and will put my lawyer on notice for a civil lawsuit for a full refund of this purchase plus damages. And I will never use your services again.

For a country that employs most of its active workforce in the service industry, it is amazing how incompetent they really are. Bad karma coming your way!

I had an issue with the license initially, specifically with the cloud lifetime deal, but after two days I received 100GB lifetime access without any problems. Highly recommended.