Ooredoo Tunisie Reviews 33

I am writing to express my deep disappointment with the customer service experience I recently had with Ooredoo Tunisie.

After trying to reach customer service for two weeks, I finally managed to get through — only to be treated in a very unprofessional manner. The representative named Nour hung up the phone while I was trying to explain my issue, stating she “could not listen if I was irritated.” As a customer service professional myself, I know that the minimum expectation is to listen to the customer, especially when they are frustrated.

I work from home and use the internet approximately 8 hours per day. I subscribed to the 2-month offer (55 GB for 47.5 TND), yet after using it for barely 6 business days, I was asked to pay again. It is extremely disappointing to feel as if I am being treated like I am abusing the service, when in reality I am simply using it for work.

The only positive part of my experience was Bilel, who was professional, helpful, and respectful. He managed to assist me and resolve the issue properly.

However, the overall experience has left me feeling undervalued and disrespected as a loyal customer of over 7 years. With today’s focus on customer experience, this level of service is unacceptable.

Unless serious improvements are made, I w ill be switching to another operator. 7asbi allah w ne3ma alwakil

7sibkom rabi 3alli ta3mlou fih wallah, mta3bin l3bed entouma wl topnet kif kif, whani mch bch n9oul klem e5r, latraba7kom fi9ou 3al 7ram li ta3mlou fih, qualite 0, ena m5ales 3la 50mb 3atini 5, w linternet dima t9os, wl customer service men a5ieb ma famma, wl flous win mechya, f trem echa3b thahrli, ya3tikom aka wallah bl3asba.

I didn’t have a very good experience because I was on the receiving end of the cheat who used it. And he said he couldn’t use the internet at all but he did at least have some music (through the speaker bought by me . I wonder how that worked with no internet connection and one plug either side of the bed . I know signal can be bad but it wasn’t a thing about signal. That’s my experience and the videos he got and sent were very good so as long as he didn’t pass a mess back to me. I’m happy to never see the company or him again. Cheat and a deluded one at that. Thanks for the info though. I have everything I need-

We had a wifi souscription and we ended the contract and gave the back the router but they are still billing us and won't stop and they won't admit there fault client service 0 rated even the internet is slow I give them 0 not even a star SCAMMERS

Poor customer service, and poor service quality, I charged 10GB in one hour disappeared they claim I used it !!!. If I can leave a zero star I would do

The worst internet in the world...
They charge you more then the internet consumption...

In Europe 10 GB is for 1 month
In Tunisia 10 GB is for 1 day
For the same working duties

ooredoo, liars.....

so bad internet very very low download and high ping and so bad for the customer no one can help with my problem I have created more than 30 claims and no one can call me for my problem

Very very slow internet , limited to half of what you're actually paying for and the customer service is the worst