Much Better Adventures Reviews 1,459

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 299 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the holidays, describing them as fantastic and life-changing adventures, often highlighting the positive impact of the people they met on their trips. The staff and guides receive high acclaim for being professional, competent, caring, and fun, making every holiday special and ensuring safety and enjoyment. The booking process is frequently noted as easy and smooth, with excellent communication and quick, helpful responses to inquiries, making customers feel supported and confident in their travel plans. However, some people mentioned issues with customer service, noting that agents were not always available for calls, and the chatbot was unhelpful, leading to delays in getting assistance. There were also concerns about hotel choices, with one customer experiencing an unfortunate incident and wishing for better lodging selections from the company.

What people talk about most

Holidays

Clients share positive opinions on holidays, with many describing their trips as unforgettable and the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Booking process

Consumers find the booking process to be positive, with many describing it as easy, smooth, and frictionless.... See more

Customer service

People report positive experiences with customer service, highlighting the excellent care and helpfulness of... See more

Response time

Users describe positive interactions with response times, highlighting the promptness and thoroughness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic holiday with MBA to Japan. The Itinerary was planned to perfection, once we met our guide we literally did not have to think or plan or worry about the rest of the holiday. The bes... See more

Rated 5 out of 5 stars

Oh my goodness - What a blast! With temperatures dropping to -40c we had a great arctic challenge . The guides Tiina, Joonathan and Luucie were very professional, super competent and great fun .The a... See more

Rated 5 out of 5 stars

We did the west coast of Scotland kayak and wild camping aventure in May. We were pretty lucky wiith the weather not freezing and Even got some sun. The whole tour was really well organised... See more

Rated 5 out of 5 stars

I had the best experience going to Guatemala with this company. It was the adventure of a lifetime for me- from climbing and watching erupting volcano to incredible pristine lake, to incredible energe... See more


Company details

  1. Travel Agency
  2. Tour Agency

Written by the company

We're here to protect our world's wild places, one adventure at a time. When you join a Much Better Adventure, you are supporting a global community of independent, locally owned businesses, and helping protect the planet's most inspiring natural environments, just by being there. We're a passionate global community of like-minded adventurous souls looking to swap the city for the great outdoors and Do Wild Things

Do Wild Things

Written by the company

Join Like-Minded people in Wild Places
We're a passionate global community of like-minded adventurous souls looking to swap the city for the great outdoors.
Happiness Guaranteed
We’re so confident your trip will be the best yet, we guarantee it.
Adventure for Good
When you join a Much Better Adventure, you are supporting a global community of independent, locally owned businesses, and helping protect the planet's most inspiring natural environments, just by being there.

We Guarantee Happiness

We’re so confident you’ll have an amazing time, we’ll put our money on it.

We’re so confident you’ll have an amazing time, we’ll put our money on it.
We and our hosts pride ourselves on the happiness of our customers, and this guarantee is designed to hold us accountable to that.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

Picos hikers, carry lots of water

I really enjoyed hiking the Picos De Europa. The only thing that should be fixed is letting people know to carry a 3-5 litre bladder and that water is scarce on the trail. Other then that, the guides were awesome as were the fellow hikers.

July 13, 2025
Rated 2 out of 5 stars

Hidden Charges, Low Luxury

I haven’t yet gone on the trip, but I’m already regretting not doing a Flashpack instead. When I asked the price of adding a night to my first hotel stay, they quoted me 150% of the hotel’s online rate for the extra night. Similarly the price of their transfers were double the going rate. I received their list of items that I’m supposed to pack, which included 20 non-clothing items. Things like personal first aid kits, biodegradable bags, toilet paper, water purification supplies, etc. It made me wonder what I’m actually paying for. Clean water is high on my list of items tour guides should have available. Their website recommends leaving large tips for both your main guide as well as other guides. For what, exactly? For you to price gouge me and give me a long list of amenities you won’t be providing?

December 11, 2025
Unprompted review
Much Better Adventures logo

Reply from Much Better Adventures

Thank you for leaving your review, Christina. We’re really sorry to hear how disappointed you’re feeling ahead of your upcoming adventure - that’s not the experience we want for our travellers.

We’ve received your feedback around pricing, packing expectations and tipping guidance, and we’re taking this seriously as part of our ongoing efforts to improve clarity and transparency. A member of our Customer Experience team will be in touch with you directly to follow up.

Thank you for taking the time to share your concerns.

The MBA Team

Rated 5 out of 5 stars

Well chosen local partners

I have done 4 things, 2 kayaking trips in Mediterranan, Hiking in Kyrgistan and Cycling in Jordan.

MBA selected well the local partners and they, in turn, the local guides who are critical to a good experience.

I am going to try now an adventure which MBA runs for the first time and in which there are no prior customer reviews. That is trust.

So we will see if is "survivor bias" (that the successful adventures/local partners remain and the unsuccessful are discontinued)

November 25, 2025
Rated 4 out of 5 stars

Great trip, slightly tricky initial pickup

Basically this company acts as a middleman between you and a local guide. Generally things went well and I had an excellent trip.

Only major ding was on arrival my driver was not there to pickup, communication with MBA was a bit patchy so this was a rough start to the trip. Once my driver was found, things were ok.

January 13, 2025
Rated 5 out of 5 stars

Mount Toubkal Winter review

The guides and the teams made sure the group had a great time, but more importantly that we were safe! The group as well were very good company. I learned a lot on this trip, thanks to the guides! Big thanks as well to the the others in the team, cooks, muleteers etc.

November 23, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from the very…

Outstanding Service from the very start!

The contact from the company, and the speed of replying, and being able to speak to an actual person rather than a robot is great.

Im very much looking forward to my trip!

November 24, 2025
Rated 5 out of 5 stars

Life changing experiences, excellently delivered.

Just finished my first MBA trip (ultimate Adventure in Nepal) and already booked my second trip. I cannot recommend MBA enough. The experience was flawless, their model works really well and the local company who delivered my trip was exceptional. My first ‘solo friendly’ trip was life changing. Our group of six from different countries and backgrounds gelled instantly and I believe will be lifelong friends. If you’re wondering about booking a trip with MBA just do it.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great trips and customer service

We've had great trips (Balkans and Nepal) and are planning our third. Couldn't be happier. I love how when I have a question - and I've had a couple dumb ones about billing - they are super fast to respond. Great company.

November 18, 2025
Rated 5 out of 5 stars

Highly recommend New Zealand trek with MBA

Just returned from an incredible trip with MBA - New Zealand Coast to Coast. Fantastic itinerary and overall experience. Loved meeting new people and seeing this beautiful country on foot, on wheels and on water!
Booking was easy, communication excellent, well organised, amazing local guides who were really supportive, experienced and knowledgable throughout.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Peruvian adventures 🤩

Incredible experience that I’ll treasure forever in my heart. ❤️
Christian and Edison are exceptional guides- motivating, funny, kind and passionate in sharing their love and knowledge of this amazing part of the world. The mountains are magical, breathtaking and worth every ounce of effort it took to experience them.
I can’t think of anything that could have made things any better, it was truly an awesome experience and has motivated me to book another adventure.🙌

October 15, 2025
Unprompted review

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