Much Better Adventures Reviews 1,459

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 299 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the holidays, describing them as fantastic and life-changing adventures, often highlighting the positive impact of the people they met on their trips. The staff and guides receive high acclaim for being professional, competent, caring, and fun, making every holiday special and ensuring safety and enjoyment. The booking process is frequently noted as easy and smooth, with excellent communication and quick, helpful responses to inquiries, making customers feel supported and confident in their travel plans. However, some people mentioned issues with customer service, noting that agents were not always available for calls, and the chatbot was unhelpful, leading to delays in getting assistance. There were also concerns about hotel choices, with one customer experiencing an unfortunate incident and wishing for better lodging selections from the company.

What people talk about most

Holidays

Clients share positive opinions on holidays, with many describing their trips as unforgettable and the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Booking process

Consumers find the booking process to be positive, with many describing it as easy, smooth, and frictionless.... See more

Customer service

People report positive experiences with customer service, highlighting the excellent care and helpfulness of... See more

Response time

Users describe positive interactions with response times, highlighting the promptness and thoroughness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic holiday with MBA to Japan. The Itinerary was planned to perfection, once we met our guide we literally did not have to think or plan or worry about the rest of the holiday. The bes... See more

Rated 5 out of 5 stars

Oh my goodness - What a blast! With temperatures dropping to -40c we had a great arctic challenge . The guides Tiina, Joonathan and Luucie were very professional, super competent and great fun .The a... See more

Rated 5 out of 5 stars

We did the west coast of Scotland kayak and wild camping aventure in May. We were pretty lucky wiith the weather not freezing and Even got some sun. The whole tour was really well organised... See more

Rated 5 out of 5 stars

I had the best experience going to Guatemala with this company. It was the adventure of a lifetime for me- from climbing and watching erupting volcano to incredible pristine lake, to incredible energe... See more


Company details

  1. Travel Agency
  2. Tour Agency

Written by the company

We're here to protect our world's wild places, one adventure at a time. When you join a Much Better Adventure, you are supporting a global community of independent, locally owned businesses, and helping protect the planet's most inspiring natural environments, just by being there. We're a passionate global community of like-minded adventurous souls looking to swap the city for the great outdoors and Do Wild Things

Do Wild Things

Written by the company

Join Like-Minded people in Wild Places
We're a passionate global community of like-minded adventurous souls looking to swap the city for the great outdoors.
Happiness Guaranteed
We’re so confident your trip will be the best yet, we guarantee it.
Adventure for Good
When you join a Much Better Adventure, you are supporting a global community of independent, locally owned businesses, and helping protect the planet's most inspiring natural environments, just by being there.

We Guarantee Happiness

We’re so confident you’ll have an amazing time, we’ll put our money on it.

We’re so confident you’ll have an amazing time, we’ll put our money on it.
We and our hosts pride ourselves on the happiness of our customers, and this guarantee is designed to hold us accountable to that.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Nessie was exceptional!

Nessie was great in answering all my questions and provided all the information we needed! Easy experience all around and everything was clear. Again thankful for her help as we all have booked and especially on working Christmas Eve day!

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful Staff!

Really helpful staff - Nessie came back immediately and helpfully, with a personable and knowledgeable approach. I was impressed (and signed up!).

December 28, 2025
Rated 5 out of 5 stars

Great Communication

I love having more information than just the itinerary up front-where to fly to, pick up information, packing information, etc. I appreciate the email confirmation that includes not just the booking but also the host, important dates, how to contact the host, and re-highlighting the important information so it doesn’t get overlooked. I feel like I have a lot of information up front to make sure I am adequately prepared going into this

December 27, 2025
Rated 5 out of 5 stars

Lovely Lapland team!

I took a trip with MBA to Lapland. The trip was excellently organised. The hosting team of Reider and Tiina were lovely and accounted for everything. The activities (Snowshoeing and Ice Climbing) were wel organised. Overall a great experience. I'd definitely travel with MBA again!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience and guide.

I had the most excellent time on this trek to Everest Base Camp. Birdhoj was a fantastic guide. Right from the get go he made us all feel so comfortable and welcome. He was patient, knowledgeable, attentive, kind, and so funny! He really looked out for everyone and I felt like we were in excellent hands the entire time. We also had a fantastic group which was one of the highlights of the trek for me. It was a stunning trek and I’m so happy to have had the opportunity to make it happen. Also big s/o to Aayush and our wonderful porters!

October 10, 2025
Rated 5 out of 5 stars

The Gift of Time and last minute adventure travel

I was presented with the gift of time and reached out to Much Better Adventures to see if they could accommodate me on a last minute request. The MBA team was phenomenal - booked, confirmed on Tuesday and all set to begin a trek in Costa Rica beginning on Saturday.

No hassles, great communications, very responsive to calls, texts and emails.

Pura Vida at its best!

Kevin

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Positive experience on all aspects

I've booked twice before with MBA and had great experiences with them, both the holidays themselves, pre departure communication, post holiday follow up/feedback, and most recently my enquiries fur a third trip. They are responsive, helpful and enthusiastic. I'd highly recommend MBA

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Machu Picchu Trek

The online booking process was really simple & the communication with the company when asked a question was prompt & clear.
I loved the website which explained everything in a very clear manner & gave me the confidence to book the trek next June in Peru. 🇵🇪

December 16, 2025
Unprompted review

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