Much Better Adventures Reviews 1,459

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 299 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the holidays, describing them as fantastic and life-changing adventures, often highlighting the positive impact of the people they met on their trips. The staff and guides receive high acclaim for being professional, competent, caring, and fun, making every holiday special and ensuring safety and enjoyment. The booking process is frequently noted as easy and smooth, with excellent communication and quick, helpful responses to inquiries, making customers feel supported and confident in their travel plans. However, some people mentioned issues with customer service, noting that agents were not always available for calls, and the chatbot was unhelpful, leading to delays in getting assistance. There were also concerns about hotel choices, with one customer experiencing an unfortunate incident and wishing for better lodging selections from the company.

What people talk about most

Holidays

Clients share positive opinions on holidays, with many describing their trips as unforgettable and the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Booking process

Consumers find the booking process to be positive, with many describing it as easy, smooth, and frictionless.... See more

Customer service

People report positive experiences with customer service, highlighting the excellent care and helpfulness of... See more

Response time

Users describe positive interactions with response times, highlighting the promptness and thoroughness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic holiday with MBA to Japan. The Itinerary was planned to perfection, once we met our guide we literally did not have to think or plan or worry about the rest of the holiday. The bes... See more

Rated 5 out of 5 stars

Oh my goodness - What a blast! With temperatures dropping to -40c we had a great arctic challenge . The guides Tiina, Joonathan and Luucie were very professional, super competent and great fun .The a... See more

Rated 5 out of 5 stars

We did the west coast of Scotland kayak and wild camping aventure in May. We were pretty lucky wiith the weather not freezing and Even got some sun. The whole tour was really well organised... See more

Rated 5 out of 5 stars

I had the best experience going to Guatemala with this company. It was the adventure of a lifetime for me- from climbing and watching erupting volcano to incredible pristine lake, to incredible energe... See more


Company details

  1. Travel Agency
  2. Tour Agency

Written by the company

We're here to protect our world's wild places, one adventure at a time. When you join a Much Better Adventure, you are supporting a global community of independent, locally owned businesses, and helping protect the planet's most inspiring natural environments, just by being there. We're a passionate global community of like-minded adventurous souls looking to swap the city for the great outdoors and Do Wild Things

Do Wild Things

Written by the company

Join Like-Minded people in Wild Places
We're a passionate global community of like-minded adventurous souls looking to swap the city for the great outdoors.
Happiness Guaranteed
We’re so confident your trip will be the best yet, we guarantee it.
Adventure for Good
When you join a Much Better Adventure, you are supporting a global community of independent, locally owned businesses, and helping protect the planet's most inspiring natural environments, just by being there.

We Guarantee Happiness

We’re so confident you’ll have an amazing time, we’ll put our money on it.

We’re so confident you’ll have an amazing time, we’ll put our money on it.
We and our hosts pride ourselves on the happiness of our customers, and this guarantee is designed to hold us accountable to that.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Experience

I had many questions about the tour and all were answered in a timely and friendly manner.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

an amazing and totally recommended trip

The people, the food, the weather. Everything about this trip was marvellous. The guides Lucio and Bianca were super knowledgeable and passionate about giving us the best experience and especially patient with me, who being a couple of decades older and slower than the rest of the group. Joaquin was the king of the kitchen with delicious fare served at every meal with different options for food intolerances and suchlike. The sauna and lake dip was amazing. Of course the Northern lights were a highlight but I especially loved the night snowshoe hike. To hike by the light of a nearly full moon was truly magical

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, responsive team who were able to answer all my questions. Cannot wait to go on the holiday 😊

February 9, 2026
Rated 4 out of 5 stars

Clear website

Clear website. Once or twice I logged on and couldn’t see the trip I wanted , although it was there. But soon found. Very clear trip itinerary etc.. Easy navigation once decided on trip.

February 9, 2026
Rated 5 out of 5 stars

Much Better Adventures - real people real good !

Online customer service was excellent with email back up, the customer service specialists really do live up to their name.
My queries were answered quickly and efficiently and followed up with email confirmation.
Nothing I can fault about the booking experience, confident this is a great company to deal with and excited for the trips I have booked !

February 8, 2026
Rated 5 out of 5 stars

Amazing company

Amazing company - went on the Kyrgyzstan trip and have now booked Jordan. Always really well planned, great fun, and great groups.

February 1, 2026
Rated 5 out of 5 stars

Loved my first MBA experience

I went on my first MBA experience last year. It was the intro to rock climbing and via ferrata. It was incredible. The host Jose made each day amazing. There was a mix of experienced and total beginners like myself. We all had the best trip, the climbing and ferrata were fun, exciting, we had support and encouragement when we needed it. The accommodation and food were spot on. I can not recommend this trip more and wish I could do it again

October 5, 2025
Unprompted review

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