Much Better Adventures Reviews 1,459

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 299 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the holidays, describing them as fantastic and life-changing adventures, often highlighting the positive impact of the people they met on their trips. The staff and guides receive high acclaim for being professional, competent, caring, and fun, making every holiday special and ensuring safety and enjoyment. The booking process is frequently noted as easy and smooth, with excellent communication and quick, helpful responses to inquiries, making customers feel supported and confident in their travel plans. However, some people mentioned issues with customer service, noting that agents were not always available for calls, and the chatbot was unhelpful, leading to delays in getting assistance. There were also concerns about hotel choices, with one customer experiencing an unfortunate incident and wishing for better lodging selections from the company.

What people talk about most

Holidays

Clients share positive opinions on holidays, with many describing their trips as unforgettable and the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Booking process

Consumers find the booking process to be positive, with many describing it as easy, smooth, and frictionless.... See more

Customer service

People report positive experiences with customer service, highlighting the excellent care and helpfulness of... See more

Response time

Users describe positive interactions with response times, highlighting the promptness and thoroughness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic holiday with MBA to Japan. The Itinerary was planned to perfection, once we met our guide we literally did not have to think or plan or worry about the rest of the holiday. The bes... See more

Rated 5 out of 5 stars

Oh my goodness - What a blast! With temperatures dropping to -40c we had a great arctic challenge . The guides Tiina, Joonathan and Luucie were very professional, super competent and great fun .The a... See more

Rated 5 out of 5 stars

We did the west coast of Scotland kayak and wild camping aventure in May. We were pretty lucky wiith the weather not freezing and Even got some sun. The whole tour was really well organised... See more

Rated 5 out of 5 stars

I had the best experience going to Guatemala with this company. It was the adventure of a lifetime for me- from climbing and watching erupting volcano to incredible pristine lake, to incredible energe... See more


Company details

  1. Travel Agency
  2. Tour Agency

Written by the company

We're here to protect our world's wild places, one adventure at a time. When you join a Much Better Adventure, you are supporting a global community of independent, locally owned businesses, and helping protect the planet's most inspiring natural environments, just by being there. We're a passionate global community of like-minded adventurous souls looking to swap the city for the great outdoors and Do Wild Things

Do Wild Things

Written by the company

Join Like-Minded people in Wild Places
We're a passionate global community of like-minded adventurous souls looking to swap the city for the great outdoors.
Happiness Guaranteed
We’re so confident your trip will be the best yet, we guarantee it.
Adventure for Good
When you join a Much Better Adventure, you are supporting a global community of independent, locally owned businesses, and helping protect the planet's most inspiring natural environments, just by being there.

We Guarantee Happiness

We’re so confident you’ll have an amazing time, we’ll put our money on it.

We’re so confident you’ll have an amazing time, we’ll put our money on it.
We and our hosts pride ourselves on the happiness of our customers, and this guarantee is designed to hold us accountable to that.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Knowledgeable, helpful service.

Recently booked a trip to climb Mt Toubkal. Can’t comment on the trip yet as that is in 4 months - however so far experience with MBA has been excellent. From a clear, informative and easy to navigate site to the extremely helpful, reassuring advice on the phone from Matt!
Very much looking forward to the experience.

January 22, 2026
Rated 5 out of 5 stars

Easy Booking Experience

This is my first time booking with Much Better Adventures. The booking process was super easy and they were quick to respond when I wanted to add a couple of extras to my trip. I haven't been on the trip yet but Im already looking at some of their other tours!

January 16, 2026
Rated 5 out of 5 stars

So far so good

So far so good. There's a lot of very useful information provided so that the booking process is smooth and easy.

January 17, 2026
Rated 5 out of 5 stars

Excellent instant chat feature

The instant chat feature is really good. I asked to chat with a member of the team rather than AI and was surprised at how responsive it was, despite an alert saying that team members are managing multiple clients at one time. Luke was able to answer all my questions very quickly and clearly, allaying any doubts I had and leaving me excited to be asking work for time off so I could book the trip I had in mind.

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth process

This is just a review of the booking process: trip is still upcoming!
MBA booking was an easy & smooth process. They made contact immediately after I put down a deposit & answered a query I had addressing the optional extra I was after.
So far a very smooth process & I am so excited for my upcoming trip with them in 8 months!

January 14, 2026
Rated 5 out of 5 stars

Easy Signup!

Navigating the web site for information about various hikes was easy and informative. Lots of info and pictures. All inquiries to staff members were answered quickly and fully. Signing up for a hike was even easier! Again, all pertinent info was provided and payment method worked fine. Nice job, thanks!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Matt was really good at helping me with…

Matt was really good at helping me with all my questions and worries regarding the trip . For me it was the personal touch and speaking to someone who has, clearly passion for their job and is knowledgeable about the trip I have booked .

January 15, 2026
Unprompted review

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