Customer service was lovely but even when I bought a second pair same problem. The boots leak really badly. So disappointed. ** Edit to add if the boots aren't suitable for our climate they why a... See more
Company replied
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See what reviewers are saying
My new Mick Boots just arrived, and I’m absolutely thrilled! 🌧️✨ A perfect mix of sturdy design and elegance, with top-quality materials and amazing comfort even after hours of wear. Ideal for tackl... See more
Company replied
Returns have to be send to Belgium but at clien’s expense. Avoiding European regulation as they sell through the British entity. The product is fine but if you buy something which does not fit, you l... See more
Company replied
The products are well designed and generally built to withstand heavy use. ( I’ve a little homestead, and herself wore her first pair of muck boot nearly every day for 12hrs a day and they have... See more
Company replied
Company details
Written by the company
Muck Boots are renowned for its exceptional support and protection. It all started with a universal problem - muck. Wet, messy, muddy, dirty muck, and we determined to find a solution for keeping our feet warm and dry through it all. So we set out to build the most protective, most comfortable, most reliable boots on the planet - no matter what the conditions. And The Original Muck Boot Company was born providing 100% waterproof boots and footwear that withstand the muckiest situations in every season. Over the past two decades we have had the freedom to innovate, experiment, and test our wellies in every single element - because outside, there are way more than four seasons. That's why we've designed each of our wellingtons to work hard for every task and brave every condition - so you can be protected, productive, and always in your comfort zone, no matter what the weather.
Contact info
United Kingdom
- muckbootcompany.eu
3.8
Great
89 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Returns policy
The boots were great. But not happy with your returns policy!
If size too small you have pay for returns that was not cheap from Ireland
Will look at other vendors in future
December 5, 2024
Reply from Muck Boots EU
Hi Mary, thank you for taking the time to leave a review - I am sorry to hear your purchase wasn't quite right. We are currently looking to improve our delivery and return services in Europe, please bear with us.
Reply from Muck Boots EU
Hello Winfried, thank you for your comments, much appreciated!
Very happy with my most recent purchase…
Very happy with my most recent purchase from muck boot
Great service from a professional company
This is the 4th different type boot bought. Each different boot has been tested in rough conditions cross country walking and all have passed the test
Well done muckboot
November 6, 2024
Reply from Muck Boots EU
Hi Seamus, we are delighted to hear this, we hope you enjoy your new Muck Boots!
Reply from Muck Boots EU
Hi DJ, thank you for your comments, much appreciated!
Still waiting for the order to arrive.
Still waiting for the order to arrive.
No more information and not able to track as it seems tracking number is too old!
November 3, 2024
Reply from Muck Boots EU
Hi Paula, thank you for taking the time to leave a review - I can only apologise you haven't received a response from us quite yet. We are working hard to make sure we respond to customers as quickly as we can during our busiest time. I have looked further into this and the parcel was despatched on the same day that it was ordered. Unfortunately this has taken some time to clear with customs. I have asked my colleague to reach out to the courier to find out more information, please bear with us.
I had a small problem with one of the…
I had a small problem with one of the boots that I bought and when I contacted muck boot for help they couldn’t have been more helpful.
Unbelievably fast,helpful and courteous and resolved the issue with no hassle to myself I could not recommend them highly enough.
October 31, 2024
Unprompted review
Reply from Muck Boots EU
Thank you Liam for leaving your review, we are thrilled to hear you were happy with how your warranty case was handled.
Reply from Muck Boots EU
We are so glad to hear this! Thank you for the feedback Jane.
Reply from Muck Boots EU
Thank you for taking the time to provide this feedback John. Getting the correct fit is important to us, if you haven't already, please do feel free to return these to us.
Fab boots and an excellent gift for…
Fab boots and an excellent gift for those farmers and outdoorsy people in your life
September 16, 2024
Reply from Muck Boots EU
Thank you for the 5 Star review and your continued support!
I already sent you several messages
I already sent you several messages
you never answered
the experience is terrible
September 8, 2024
Reply from Muck Boots EU
Hi Thomas, thank you for taking the time to leave a review - I can only apologise we have been slow to respond. We are working hard to make sure we respond to customers as quickly as we can during our busiest time. Sadly we are only able to accept unworn boots unless they have a manufacturing fault.
Most comfortable wellingtons ever…
Most comfortable wellingtons ever bought. Just need to see how long they stay waterproof 🤞
September 8, 2024
Reply from Muck Boots EU
Hi Gill, we are delighted to hear this, we hope you enjoy your new Muck Boots!
My favourite boots
I have been wearing Muck Boots for years and am very satisfied. Last year I wanted to order another pair of my favorite model, but it was no longer in stock. Now the customer service has proactively informed me that it is available to order again. Great!
September 10, 2024
Unprompted review
Reply from Muck Boots EU
Hi Tina, thank you for your lovely comments! I have passed on your kind words to our customer service team.
Reply from Muck Boots EU
Thank you for the 5 Star review! If there is anything we can help with, please don't hesitate to contact our customer service team.
Great boot,
Great boot,
Had it before with other design. Daily worn in the garden and when I walk with the dogs.
Nice price, Quickly delivered and water proof
July 14, 2024
Reply from Muck Boots EU
Thank you so much for your comments Astrid!
Reply from Muck Boots EU
Thank you Mary! We're glad you had a good experience from the Muck Boots website.
This is my 2nd pair
This is my 2nd pair, 1st pair still going strong just wanted a different colour & height of boot.
July 1, 2024
Reply from Muck Boots EU
Great feedback, thanks Aoife! If there's anything else we can help with, please do not hesitate to contact our customer service team.
The inside of both heels ripped within…
The inside of both heels ripped within a few days- very disappointing
June 30, 2024
Reply from Muck Boots EU
We are so sorry to hear about this Liam. This is certainly not the standard we aim to provide. If you purchased directly from the Muck Boot website, please contact our customer service team (help@muckbootcompany.eu) with your order number, images of the fault and an image of the manufacturing stamp printed inside the boots and they will be happy to help you. If you purchased elsewhere, please contact the retailer who will be happy to assist you further.
Poor communication with customer…
Poor communication with customer service. Eventually resolved but the effort I felt was pretty much all my end.
June 30, 2024
Reply from Muck Boots EU
Hi Caroline, we can only apologise that DPD did not deliver your parcel. We will escalate this to our DPD account manager to ensure this does not happen again. If there is anything else we can do, please do not hesitate to contact us (help@muckbootcompany.eu)
The service is always good & the boots…
The service is always good & the boots too.
I have arthritis in my feet and I struggle to find footwear which is comfortable and can fit my bespoke orthotic inserts.
I have a campsite in Normandy so wear my boots 300 days a year.
I buy Arctic sports every time but sadly this time they are a little smaller so not as comfortable. Rather disappointing
June 28, 2024
Reply from Muck Boots EU
Thank you Kari for the feedback. We can only apologise that your boots weren't quite the right fit for you. Please be assured that we still make our bestselling Arctic Sport Boot to the same specifications and high quality we always have and pride ourselves on maintaining these standards.
These are the most comfortable rubber…
These are the most comfortable rubber boots I’ve ever owned! The original Muck Boot is a yes from me!
May 9, 2024
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