Mueler Mode 

Like others if I could give this company ZERO stars or even a MINUS star I would. The experience has been bad from start to finish. Poor customer service to say the least. low grade products too. Do NOT fall for the website promises of returns. "you can exchange or return your order at any time within 30 days, even without reason." They have no intention of honouring that - the website is a front for a company with no ethical trading code they intend to abide by. DO NOT BUY FROM HERE - this is not worth your risk. Its dodgy to say the least as there is clearly china based and not abiding by legal trading standards.
I ordered and cancelled within minutes of the order and tried to intercept it a number of times and then return it. They then tried to say it was my cost to return it. The company has forfeited my trust.

The order arrived and had oily marks on the front. Contacted company for return and refund. They offered discount if next purchase. Contacted again and to try and get refund but they went quiet no message. Waste of money as item unwearable and no option to refund. AVOID

Scam website. Please do not waste your money. Delivery took several weeks. And only a couple of items actually delivered. And the ones that did were not matching what I ordered. Eg ordered a pair of sunglasses but received frames with a clear lense.

Terrible!! Do not shop here. Not good quality and does not look like promotional picture. I ordered what looked like an oversized Mac.
Now I just want to change it up to XL as the medium fits but I wanted it oversized for my daughter. They don't seem to want to change it... making it very very difficult, had to send a video. Still waiting to hear. As it stands it just looks like a cheap coat. And NOT warm! Typical Chinese scam posing as a German company.

Scammers I think people should take legal action on this company they are thief

Total scam. Ordered cashmere got cotton. Won't return or refund. This was a Chinese ripoff. Knock off. I have an address and may go there myself. Probably a big warehouse. Disgusting service.

ATTENCIONE , dont BUY from this ,,shop’’
I am extremely dissatisfied with the quality which is at the level of a product for 5 €. the shoes were wrinkled and packed like rolls in a bag. the size is two sizes smaller or they are also small..

I ordered two of the same fine knit "sweaters" in different colours, costing £29.99 each. What arrived were not sweaters at all, but cheap, thin cotton long-sleeved t-shirts! When I contacted the company, they refused to accept a return.

After numerous emails and being repeatedly dismissed with automated replies, I had no choice but to take the matter further with my bank, and reported the company as being a SCAM. Extremely poor customer service and misleading product descriptions – I WOULD NOT RECOMMEND THIS COMPANY!!!

AVOID AVOID AVOID AVOID …. If I could give this company zero stars I would. please don’t t purchase from this company its a scam, cheap cheap cheap.
My items were supposed to be cashmere. No care label, no content label and no resemblance to what is on their website.
I have been emailing them to send me returns info but computer Emma just keeps churning out the same old
message. Please do not spend your hard earned cash with this company, it’s a SCAM. SCAM SCAM SCAM

I ordered a dress for a special occassion on 26 September 2025, and didn't get any dispatch updates. Eventually, a month later, I emailed them to cancel the order and demanded a refund. They immediately responded to say my order had been dispatched. My dress arrived on 11 November, almost 2 months after the order. The 2 stars are for the fact that the dress was in good condition, and looked like the pictures. Would I order from this company again? I'm afraid not.

Absolutely awful company,do not order anything from them, placed an order 6 weeks ago, I emailed them a number of times , finally got a response, Kept asking me to update my address,I had done that when ordered, never again will I use there website.

Do not buy from this company!! The item I ordered was supposed to be a faux leather aviator jacket in size 3XL. The material is cheap and nasty and the sizing totally inaccurate, it wouldn't fit a child. I would feel embarrassed donating the item to charity. I have asked for a refund, but having looked at other reviews, I am not holding out much hope! Like others I feel I have been scammed!

Ordered a €50 item on October 7th. I haven't received the parcel, nor have I received the tracking link, and I haven't heard from them after sending a few emails. I tried the tracking feature on their website, and it says the item hasn't been shipped yet.

I bought a garment that was advertised as luxury cashmere. It referred to luxury cashmere many times in the product description. The garment arrived didn't look cashmere at all so I checked the label. It was a cotton blend with 0% cashmere. I wrote to complain about this and they simply wrote back saying that the garment I purchased was the right one. They didn't reference the point of the complaint. Don't use this website. They are selling poor quality items and advertising them as luxury

I purchased a pair of military grade boots (ha ha) not fit for purpose, put them on pulled laces up one of the lace eyes broke off, asked for refund,not a chance blocking every time offering % off next purchase, I won't be purchasing anything from these cowboys, and to top it all they want me to return boots at my cost, I think not, and as for the phone number for them, good luck with that you can't get through!!@

Only giving 1 star because there is no zero. I regret not coming here before purchasing not 1 but 2 dresses with the cheapest quality i have ever seen.. don’t waste it’s a scan the clothes are from china

Problem returning an item not suitable. Company not interested in assisting how to return item. Advertise "Money Back Guarantee"
Do not touch them!! Getting nowhere after numerous emails back & forward. Avoid!!

This Company are a scam. Avoid. Have lost my money after product was nothing like, as advertised.

Fell for a scam website... paid way too much for this cheap Halloween mask that you can get for $13 on Temu (and it's exactly the same advertised images... my bad for not actually researching this and falling for the scam).
Pretty sure these "-mode" and similar looking websites are scams since it appears there are a few similar ones. Products all come from China (and the advertised "two days to process and four day delivery" is not true).
Just avoid shopping here.

Poor quality. Bought a Halloween mask from them and it doesn’t look anything close to the mask advertised. Based out of China, not Netherlands. Steer clear of this scam company.